Great ring solid and beautiful!! Used it to propose and she loved it!!! Everyone thinks it was way more expensive than it really was ! Few minor inconveniences out of MS BLUES control but they made it... See more
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See what reviewers are saying
I've had to communicate regularly with them and they've been amazing. I have a very important deadline and they've done everything they can to expedite the process. If it's something you need quickl... See more
I’ve tried to contact customer service three times and have heard nothing back at all. I’m very disappointed. So as of right now, they satisfaction guarantee doesn’t have any value because they won’t... See more
I was super happy when I received my earrings that I ordered. I did not expect to receive such a beautiful high quality piece for the price I paid. The earing was much bigger than the actual picture... See more
Company details
Written by the company
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Contact info
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , United States
- +1(213)3974916
- service@msblue.com
- msblue.com
3.2
Average
147 reviews
Replied to 30% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I was sent the wrong item
I was sent the wrong item. Customer service was difficult to get ahold of. They made me print off a label and return the item that they had incorrectly sent before they would send me the correct item. They didn't give me any sort of discount for them screwing up my order and me having to wait several more weeks to get my item. I’m still waiting and have no ETA on when it will arrive. I’m super disappointed in the company and hope the quality of the product is what they say it is. Absolutely ridiculous.
April 26, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Micah,
We sincerely apologize for the inconvenience caused by the mistake with your order. We understand how frustrating it must have been to wait for the correct item after receiving the wrong one.
We’ve processed your return and have already sent the correct item. We understand the delay caused frustration, and we truly appreciate your patience. We hope the product meets your expectations and reflects the quality you were expecting.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
MSBLUE Customer Service Team
Engagement ring
Wow I am so excited and amazed about how beautiful and sparkly the ring looked. My fiance bought me the ring and proposed to me today. I can't stop looking at my beautiful ring. Will purchase the band ring and more.
May 4, 2024
Unprompted review
Non-existent customer service. I need help!
I do not want to keep my purchase and I have emailed, texted and tried to chat to get a return authorization and mailing address to no avail. I do not know what to do and I am one very unhappy customer. This is ridiculous and so frustrating. Please help!
May 4, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Phyllis,
We sincerely apologize for the frustration you’ve encountered while trying to return your purchase. We understand how disappointing it can be when communication isn’t as smooth as it should be.
We’ve already processed your refund, and we hope this helps resolve your concerns. We appreciate your patience throughout this process, and we’re committed to improving our service in the future.
Thank you for your understanding, and we hope to serve you better next time.
Best regards,
MSBLUE Customer Service Team
I bought 3 items already from MsBlue…
I bought 3 items already from MsBlue and all purchased iteams are amazing. The quality of the rings and earrings are phenomenal. I will keep purchasing if my bank allows me too 😉
May 1, 2024
Unprompted review
Third Purchase
This is the third purchase I have made from MSBLUE and it is just as beautiful as the last two. What a lovely product. I have plans to purchase some more jewelry in the future.
April 30, 2024
Unprompted review
I really like some of MSBLUE's jewelry…
I really like some of MSBLUE's jewelry designs. I received the package and the ring is exquisite.
April 14, 2024
My wife loves this ring
My wife loves this ring. The size is just right and looks beautiful. This ring suits her perfectly.
April 12, 2024
Beautiful earrings!
Fast, quality, value. Helpful customer service. Couldn't be happier with my purchase from Msblue.
April 10, 2024
My ring is everything I’ve ever wanted
My ring is everything I’ve ever wanted! It’s beautiful and great quality!
April 26, 2024
Unprompted review
I bought a 1.5 carat princess lab…
I bought a 1.5 carat princess lab diamond ring. Looks same as a natural one. I love it!!!
April 11, 2024
Fast delivery
Fast delivery. Beautiful and great quality. Very impressed with the packaging.
April 23, 2024
Unprompted review
Moissanite Engagement Ring Solitaire…
Moissanite Engagement Ring Solitaire With Pavé Accents that I purchased from Msblue. I love how the moissanite reflects little rainbows.
April 7, 2024
The ring shipped quickly and…
The ring shipped quickly and communication was great with the company. The ring is brilliant, exactly what I ordered.
April 22, 2024
Unprompted review
Ruby eternity band simply gorgeous
It took a little while to wait for the hand crafting of my ring, but I really love it. It’s beautiful and engraved and more than I could hope for. I’m very satisfied and I would purchase from them again. It was also great that they offer larger sizes.
April 15, 2024
Unprompted review
The "hand made" earrings were tiny
The customer service dept has helped me return my item…they were nice but not my style
April 16, 2024
Unprompted review
My first order was too small and the…
My first order was too small and the stone seemed a little cloudy. When I contacted MSBlue, they said they would make it right and they did! Love my new ring!
April 16, 2024
Unprompted review
Company not a US company as claims…
First the company is from China not the United States and the product looked cheap. They gave me a hard time on returning the item and charged me 30% as well as shipping it back. They probably make most of thier money on restocking fees.
April 11, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Emilio,
We truly apologize for the disappointment you experienced with your purchase and the return process. We understand how frustrating it can be when expectations are not met, and we regret that our service did not meet your standards.
We are sorry for any confusion regarding our location. While we do have global operations, we always aim to provide the best service no matter where our products are shipped from. We strive for transparency in our business practices and value customer feedback.
Regarding the restocking fee, it is outlined in our return policy, but we understand this may have caused frustration. We will review your case to ensure our policies are communicated more clearly in the future.
Thank you for your feedback, and we will use it to improve our services.
Best regards,
MSBLUE Customer Service Team
Great experience! Will buy from again.
Easy navigation of the website. Quick, secure checkout. Fast shipping. Well packaged. Great quality product. Fair price.
March 10, 2024
Unprompted review
My package still hasn’t arrived it said…
My package still hasn’t arrived it said yesterday it was going to be here I arranged a weekend away to get engaged and now that’s ruined
April 4, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear valued customer,
I'm sorry to hear about your experience. We sincerely apologize for any inconvenience caused by the delay in receiving your package. Could you please provide us with your order details so we can investigate this matter further and provide you with a resolution as soon as possible? Your satisfaction is our top priority, and we want to ensure that we address this issue promptly. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
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