MTF Finance - Botany Reviews 169

Entire team of MTF is so friendly and helpful. We are grateful. 😁

MTF is the best! Sylvia G from Botany Branch is Wonderful to deal with, Excellent Service, She was very helpful and made it less stress, she was Amazing and definitely an asset to your company, welldone MTF!

MTF is the best! Sylvia from Botany Branch, she was awesome to deal with! She was so helpful and made everything easy, less stress and wonderful service, so welldone MTF, she is definitley an assset to your company. Thank you Sylvia G I will keep using MTF!

Fast, friendly experience. This is what keeps me coming back for all my vehicle financing.

Brendon and team made it a great and hassle free experience. We needed funding to expand our business and he understood what we needed to achieve our expansion. Thanks so much for the support and we will not hesitate to recommend and sign up again with them if the need arises. Cheers - Jaye

Such a quick & easy process. The staff is very friendly and the office feels welcoming. I definitely recommend this branch. Thank you Hormazd & team for your help!

Always been with MTF, great client service. Fast and always willing to assist

Process was very fast and very friendly

Excellent Customer Service.
Special Thanks to Brendon to make whole process easy and fast for us.
He answered my phone call on his day off and put me into right direction to get things done quickly.

Best financial advise, and telling right thing to do in no time. We get value for money and assets. My preferred financial partners in New Zealand with amazing service and awesome support.

People were good to deal with, empathetic to our situation and were able to assist.

Great team and very helpfull thanks

The agent was amazing.

Amazing team and amazing communication from the team.Very Professional team

My experience with MTF was good, great customer service and I love that they’re always willing to help.

I found MFT finance extremely helpful..they are straight forward...without any complications..&.. helpful during my time of needing help...therefore i really liked MFT finance & they are excellent considering their service & all...

I am deeply disappointed with the service provided by MTF Botany. What should have been a straightforward process of transferring my car loan and securing a caravan loan turned into a series of frustrating events.​

Initially, I agreed to transfer my car loan to MTF with the understanding that the interest rate would match my existing bank loan. However, upon reviewing the loan documents, I discovered that the interest rate had been increased without my consent. I was urged to sign the documents hastily, but I took the time to read through them carefully. Fortunately, I noticed the higher interest rate and the inclusion of a payment waiver I hadn't requested, which would have added unnecessary costs. When I requested the removal of the payment waiver, I was informed that the interest rate would be adjusted accordingly.​

To address these concerns, I contacted MTF Botany and was informed that the owner would reach out to me. She sent an email stating, "I am finishing early today. I will call you tomorrow by midday." However, she proceeded to call me the same day to relay the exact same message. During this call, she began discussing my experience without having reviewed any of our previous correspondence. When I attempted to express my concerns, she repeatedly interrupted me, stating she would allow me to speak after she had finished, only to reiterate the same points without addressing my issues. I questioned the purpose of the call given her lack of preparation, to which she replied that it was a "courtesy call" and continued discussing the matter despite being unprepared.​

Instead of resolving the issue, she suggested restarting the entire application process, disregarding the time and effort I had already invested or go and find another finance company instead...

This entire process has been nothing but a massive waste of my time. From the hidden interest rate hike to the complete lack of professionalism, this company has shown utter disrespect for me as a customer. I’ve had to jump through hoops, waste my time, and put up with incompetence at every turn. I would never, ever recommend MTF Botany to anyone. In fact, I’d advise anyone reading this to steer clear of them at all costs. Don’t let them waste your time like they wasted mine.