The team in Napier Tori and Sage are known, helpful and went above and beyond. Solution focused but also honest and reality checked me. Honestly cannot thank them enough, sending more busi... See more
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Have now been with Tori MTF Napier for coming up 7 yrs. Service is always top end and always helpful at time of need. Reassuring knowing a finance company has your best interests at heart.
Beautiful welcoming staff. Very friendly and easy. Most thankful because I really needed the help at that time. Would recommend to family and friends. Thank you very much MTF finances (Napier)😁😁... See more
Ive dealt with mtf napier on multiple car purchases and money top ups for over 10years and through that time ive had nothing but great efficient service from them,now under new ownership,my latest car... See more
Company details
About MTF Finance - Napier
Written by the company
For over 50 years MTF has been making it easier for New Zealanders to get the things they need.
Whether it’s a new set of wheels, tools for the business or a jet ski just for fun – we can help. We'll work with you to tailor the loan to your needs, so you'll always know where you stand.
Responsible lending criteria and checks, terms and conditions apply. See mtf.co.nz/terms
MTF - Your Local Money Experts
Written by the company
- We'll give you the best interest rate we can, based on your personal profile
- Whether it's for your first car, a holiday with your family, or equipment for your business, we can help. We're your local lending specialists.
- Same-day approval
- We can usually let you know how much you’re approved for on the same day you apply, subject to responsible lending inquiries and checks.
- We take the stress out of finance
- Online or over the phone, we’ll guide you through your options to select what’s best for you.
Contact info
9A Kennedy Road, Napier South, 4110, Napier, New Zealand
- 06 835 5731
5.0
Excellent
267 reviews
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MTF exceptional customer service!
MTF have always been fast, efficient and honest.. we love their transparency that they give us when we have used their business…and amazing customer service always… so very understanding about all circumstances ..
October 29, 2023
I had a great experience because my…
I had a great experience because my loan was fast & efficient.
September 9, 2023
I love having a loan with MTF
I love having a loan with MTF. They are so easy to deal with! And super helpful
July 29, 2023
MTF were awesome all round
MTF were awesome all round, they were the only ones to give me a loan when I had great credit rating and needed a loan fast, they were easy to work with and clear during each step of the process, they were polite and Made the whole process easy, Thankyou
July 20, 2023
Unprompted review
The Napier MTF have always been very…
The Napier MTF have always been very helpful an given very professional service every time I have applied for a loan.I feel very valued as a customer and because they are very friendly an efficient with the paper work my loan experience is enjoyable an happy to work with the Napier MTF team.
June 17, 2023
auwsome service
June 17, 2023
Another quick easy uncomplicated…
Another quick easy uncomplicated transaction with these fantastic people. Definitely be using them in the future 😊
May 3, 2023
The Girls at MTF Napier were so…
The Girls at MTF Napier were so awesome, helpful & so easy to deal with 😊 replying to emails and text messages were so prompt also… Well recommended to anyone wanting to finance with them.
April 10, 2023
We had just been impacted greatly by…
We had just been impacted greatly by cyclone Gabrielle, when the girls, Sage and Tori from the Napier branch kindly helped us with the loan, they both went above and beyond, such amazing woman they are an asset to the MTF company
March 30, 2023
Have now been with Tori MTF Napier for…
Have now been with Tori MTF Napier for coming up 7 yrs. Service is always top end and always helpful at time of need. Reassuring knowing a finance company has your best interests at heart.
March 22, 2023
The team in Napier Tori and Sage are…
The team in Napier Tori and Sage are known, helpful and went above and beyond.
Solution focused but also honest and reality checked me.
Honestly cannot thank them enough, sending more business there way.
Where's my commission haha.
Thanks again team
March 8, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
NO support whatsoever for cyclone…
NO support whatsoever for cyclone affected people! I requested a 4 week payment hold due to not having my job to go to. Yes, got the hold, but would be charged penalty interest. Can I pay interest only? NO. Then after only 2 weeks on hold, got an email saying the 4 weeks was up and when was I going to pay the arrears? I was told an incorrect amount (more than what had been missed) was owing. When I questioned this, it was, oh sorry, thats what head office said. Only 3 payments were put on hold. We were paying a higher weekly amount by choice, which meant we were in credit, but they wanted the payments made at the higher amount!!! Not impressed at all. Don't expect any leniency in the face of a national disaster!
UPDATE: MTF GOT BACK TO ME WITH SINCERE APOLOGIES FOR MY EXPERIENCE. THEY OFFERED PAYMENT HELP, AND A REVIEW OF HOW THEY DEAL WITH CONTRACTS AFFECTED BY A NATURAL DISASTER GOING FORWARD. MORE THAN PLEASED WITH THE OUTCOME!! THANK YOU MTF FOR LISTENING!
February 15, 2023
Unprompted review
Reply from MTF Finance - Napier
Hi Andrea. We’re sorry you’ve had this experience. The cyclone has had a terrible impact on people’s lives and livelihoods. MTF Finance is here to support you through this tragedy and get you back on track. I can confirm there are no penalties or additional interest charges on your account. If you’d like to discuss anything or request extra time on hold, please contact our Customer Support team on 03 477 0530. Mary-Anne, Customer Service Manager.
The team at mtf Napier are fantastic
The team at mtf Napier are fantastic
Tori and Sage, amazing
March 4, 2023
You get to build up trust and a healthy…
You get to build up trust and a healthy relationship with MTF staff. They do the best deal for you, I’ve tried other finances company MTF come out first all the time.
February 5, 2023
The girls in the office are amazing
The girls in the office are amazing
I think there boss should give them a pay rise
December 19, 2022
MTF Napier
We have been clients of MTF Napier for 10+ years. We have always been very impressed with their service and their work. They have always gone above and beyond.
December 13, 2022
I never have and issues with the mtf…
I never have and issues with the mtf Napier team. I can literally do it all over the phone and they are extremely helpful and quick.
December 5, 2022
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