I love the hard to find products that mudchutney has. I recently had a bit of a glitch with an order and the customer service addressed and fixed the issue immediately! Thank you!
Company replied
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See what reviewers are saying
UPDATE : ON JAN 9 2026, i received the swearshirt i ordered. On January 29th I received my t shirt. The company has worked hard to fulfull my order. I understand the issue for the delays are wit... See more
Company replied
I have already given a 5* review to this company in my normal eBay Feedback. Delighted to recommend them, and will deal with them again. Mudchutney are first class! However, I have also requested th... See more
Ordered a sweatshirt with a fun design from these guys and they said straight away that their would be a delay due to COVID based practice, however their turnaround was actually very good and it arriv... See more
Company replied
Company details
Written by the company
We sell a wide range of folk themed clothing and officially endorsed merchandise from some of the worlds top folk bands and musicians.
Contact info
Ash House, TA19 9AQ, Ilminster, United Kingdom
- website@mudchutney.co.uk
- mudchutney.co.uk
4.5
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Be careful ordering through their website.
Had a mess up with the order.They did give a refund.
September 19, 2023
Unprompted review
Reply from Mudchutney
Hi Carl,
Firstly I'm really sorry you felt the need to request a refund from PayPal rather than ask me.
You actually ordered a black shirt (albeit by mistake, I won't judge) I can see from the website analytics that's what was in your shopping cart, that's what you paid for (I can see the order confirmation page too) and that's what we sent.
You then emailed me at 6pm UK time asking to change the colour and I responded at 6am UK time the following day to say sorry, but your shirt had already shipped (most people like our quick dispatch service).
I am genuinely really sorry you're not happy and will of course refund you, we're a really small company but I would prefer to take the loss myself than anybody think we might randomly send wrong coloured shirts to customers.
If you really hate the black t-shirt please donate it to someone who will appreciate it, and thank you for giving me the opportunity to share with other customers how quickly we dispatch orders and respond to enquiries (6am the following day in this case).
Best wishes
Ben
Prompt service easy web site
August 5, 2023
Quality product and prompt service.
August 5, 2023
The buying process was good
The buying process was good, but product held up at customs in Italy. A month after purchase the parcel still hasn't arrived.
August 3, 2023
Reply from Mudchutney
Hi Peter,
I'm so sorry your order was held up at customs in Italy, unfortunately there's really nothing we can do about this. I'm very glad you were pleased with our buying process though as this is the part we are in control of.
Ben
Re: navy SMG hoodie!
Hi Mudchutney, absolutely love my navy hoodie! Great fit, and I love navy, having brown hair! Fantastic! Keep up your really great work! Cheers, Vicky :-)) Xxxx
July 21, 2023
Reply from Mudchutney
Thanks for the review Vicky, really glad you're pleased with your hoodie
Ben
Reply from Mudchutney
Thanks for your review,
Ben
The most beautiful t shirts
The most beautiful t shirts, the designs are gorgeous, the quality fantastic, and first class customer service.
June 29, 2023
Unprompted review
Excellent t-shirt though too small.
May 4, 2023
We need more companies like Mudchutney
So easy to do business with.
We need more companies like MudChutney
May 20, 2023
Had to pay swedish tax (vat) before I…
Had to pay swedish tax (vat) before I could get it delivered.
May 5, 2023
Reply from Mudchutney
Hi Matte,
I'm really sorry about this, but it is out of our hands now Britain has left the EU.
Good customer service
I queried a discrepancy in the postage quoted and the company offered to refund the difference in the postage. They honoured their promise and the items ordered also came quickly and were as described. Thanks Mudchutney!
February 24, 2023
Great service & really helpful
September 11, 2022
Good products but unexpected import duties
Hello, don't worry too much, my not so good experience is not Mudchutney’s fault. I live in Belgium and was not aware i would have to pay import duties. These were actually higher than the price of the T-shirt. Brexit Bummer. If there is a way to warn people from outside UK about these taxes and their high rates on the website, this might help people like me.
Products are good.
Kind regards.
February 28, 2023
Reply from Mudchutney
Hi Luc,
Given that you say your bad experience is not my fault it seems rather harsh to award me one star when in fact it is our government who perhaps deserve one star?!
:)
Good quality and good service
The T-shirts were excellent quality and arrived very quickly.
February 2, 2023
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