The consultant handling my phone call was very professional and efficient. We had a lovely little chat in between tough questions and it made it a little easier to talk about heavy topics. The informa... See more
Company replied
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Reviews shaping this summary
The Assesor was brilliant. She has got a good customer care. A brilliant communicator. Her name is Daisy. I wasn't even ready to take a policy but I heard her talking to my husband and I was inspired... See more
Company replied
Keah Willis i would like to say think you so much for all your help it was like talking to a friend .was so easy to sort out and was done so quick and everythink was explained so simple i now feel tha... See more
Company replied
I took out two policies with Get Protected. Connor Mundy is absolutely brilliant, he has a very friendly manner, and we had some laughs throughout the phone call. He made taking out the policies easy,... See more
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4.6
Excellent
167 reviews
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Lovely phone call and prompt set up
The consultant handling my phone call was very professional and efficient. We had a lovely little chat in between tough questions and it made it a little easier to talk about heavy topics. The information provided was clear and recommendations were spot on.
September 24, 2026
Reply from Mumsurance
Dear Joanna,
Thank you for taking the time to leave this review. We're pleased your call was professional and efficient, and that our consultant made it a little easier to talk through some difficult topics with clear information and recommendations suited to you.
Your policy is also protected by the Financial Services Compensation Scheme, subject to its eligibility and compensation rules, for extra peace of mind.
If you know anyone who might benefit from a policy like yours, we'd be grateful if you passed on our details. Once they take out a policy and complete the qualifying period, we send a thank you voucher for the referral.
We'd also encourage you to check your policy documents to make sure everything is accurate and meets your needs, and get in touch if anything needs updating.
Thank you again for your business.
Warm regards,
The Mum Insurance Team
Rendall is very kind and nice person…
Rendall is very kind and nice person .he was guaid me very good,
September 18, 2026
Reply from Mumsurance
Dear Asia,
Thank you for taking the time to share your experience with us. We are delighted to hear that Rendall took such good care of you and guided you clearly through your cover.
As a MumSurance policyholder, your plan is also protected by the Financial Services Compensation Scheme, subject to its eligibility and compensation rules, giving you extra peace of mind.
If you know anyone who might benefit from a policy like yours, we would be grateful if you passed on our details. Once they take out a policy and complete the qualifying period, we send a thank you voucher for the referral.
We would also encourage you to take a moment to check your policy documents to make sure everything on file is accurate and suits your needs, and please get in touch if anything needs updating.
Thank you again for choosing MumSurance and for your kind words.
Warm regards,
The MumSurance Team
I stopped the policy
I stopped the policy, they took money anyway and now I can not get money back
February 9, 2026
Reply from Mumsurance
Dear Vita,
Thank you for bringing this to our attention. We take matters like this seriously and can confirm this has been escalated internally, where our compliance team may be in touch with you directly for further information.
If you would like to speak to somebody urgently, please contact our Compliance Manager, Michael Cullen, directly at m.cullen@smartercover.co.uk.
Thank you again for reaching out to us.
Kind regards,
Michael Cullen
Compliance Manager
m.cullen@smartercover.co.uk
The advisor Leon was amazing with me…
The advisor Leon was amazing with me and really understood what I needed. Thank you so much.
September 16, 2026
Reply from Mumsurance
Hello,
Thank you so much for your lovely review. We are thrilled that Leon took the time to understand exactly what you needed and helped you find the right cover.
Your policy also gives you access to the Square Health digital health service, so you can view and book a range of health and medical support alongside your cover.
Referrals are one of the nicest compliments we can receive, so if you refer a friend or family member and they take out a policy with us, we send a thank you voucher once the qualifying period has passed.
It is always worth checking your policy documents from time to time to confirm the details are correct and continue to meet your needs, and do let us know if anything changes.
Thank you again for your kind feedback and for being a MumSurance customer.
Best wishes,
The MumSurance Team
Hannah was Very helpful and helped give…
Hannah was Very helpful and helped give a good understanding of what I was being covered for. Patient too during the call.
September 15, 2026
Reply from Mumsurance
Dear Leah,
Thank you for your kind review. We are pleased to hear that Hannah was patient with you and took the time to make sure you understood exactly what your cover included.
We would encourage you to refer any friends or family who may benefit from similar cover. Once they take out a policy and complete the qualifying period, we send a thank you voucher to show our appreciation.
Please also take a moment now and then to check your policy documents are accurate and still meet your needs, and contact us if anything needs to change.
Thank you again for taking the time to leave your feedback and for your business.
Kind regards,
The MumSurance Team
Wounderful Rhia
Wounderful staff named Rhia was so helpful and explained how the company works I am extremely happy.
September 15, 2026
Reply from Mumsurance
Hi Kerry,
Thank you for such a warm review. We are so glad Rhia explained things clearly and that you left the call feeling happy with your cover.
Your policy also benefits from the protection of the Financial Services Compensation Scheme, subject to its eligibility and compensation rules.
If you have friends or family who could use cover like yours, we would love for you to pass on our details. Once they take out a policy and the qualifying period has passed, we send a thank you voucher as a token of our appreciation for the referral.
Do also keep an eye on your policy documents to make sure everything is correct and suited to your circumstances, and reach out if anything needs amending.
Thank you again for your feedback and for choosing MumSurance.
Warm regards,
The MumSurance Team
Harassment calls constantly
Harassment calls constantly. They pester non stop to get you to sign up. I found somewhere cheaper and they called non stop after after I repeatedly asked them to remove my phone number
July 29, 2026
Reply from Mumsurance
Dear Amber,
Thank you for bringing this matter to our attention. We take this concern seriously and can confirm it has been escalated internally, where our compliance team may be in touch with you directly.
If you would like to speak to somebody urgently, please contact our Compliance Manager, Michael Cullen, directly at m.cullen@smartercover.co.uk.
Thank you again for taking the time to raise this with us.
Kind regards,
Michael Cullen
Compliance Manager
m.cullen@smartercover.co.uk
Very helpful
Very helpful, Enrique helped me to understand what life insurance is and gave me professional advice based on my circumstances.
September 14, 2026
Reply from Mumsurance
Dear Leah,
Thank you for sharing your experience. We are delighted that Enrique took the time to explain life insurance clearly and tailored his advice to your circumstances.
As your circumstances change, your policy also includes the option to request an increase to your cover at certain specified life events, so your protection can keep pace with life's milestones.
If you know anyone who might benefit from similar advice and cover, we would be grateful if you shared our details. We send a thank you voucher for any referral once the new customer has taken out a policy and completed the qualifying period.
We would also ask that you check your policy documents to confirm everything is accurate and continues to meet your needs, and let us know if anything requires updating.
Thank you again for your feedback and for your business.
Best wishes,
The MumSurance Team
The staff i spoke to took her time to…
The staff i spoke to took her time to explain everything to have a very basic knowledge
September 11, 2026
Reply from Mumsurance
Dear Jumoke,
Thank you for taking the time to leave your feedback. We are glad our team took the time to explain everything clearly and make sure you had a good understanding of your cover.
If you know anyone who might benefit from a policy like yours, we would be grateful if you passed on our details. Once they take out a policy and complete the qualifying period, we are pleased to send a thank you voucher for the referral.
We would also encourage you to check your policy documents periodically to confirm the details are accurate and continue to suit your needs, and get in touch if anything needs updating.
Thank you again for your kind words and for your business.
Kind regards,
The MumSurance Team
I had a very positive experience with…
I had a very positive experience with Michael. The service was professional, clear, and reassuring from start to finish. He took his time to explain everything I needed to know, including the policy details, terms and conditions, and what was covered, making sure I fully understood before proceeding.
Overall, I am very pleased with the service I received and would happily recommend this insurance company to others.
September 4, 2026
Reply from Mumsurance
Dear Uwabor,
Thank you for such a detailed and generous review. We are delighted that Michael was able to explain your policy, terms and conditions, and what is covered so clearly, and that you felt reassured throughout.
Your policy also gives you access to the Square Health digital health service, which you can use to view and book a range of health and medical support.
We would be grateful if you shared our details with anyone who might benefit from a policy like yours. Once they take out a policy and complete the qualifying period, we send a thank you voucher for the referral.
It is always worth checking your policy documents from time to time to make sure everything remains accurate and suited to your needs, and please contact us if anything changes.
Thank you again for recommending us and for your business.
Warm regards,
The MumSurance Team
Reply from Mumsurance
Hi Jodie,
Thank you for your feedback. We are glad the overall experience was a good one for you, and we appreciate you letting us know that the call felt lengthy, as this helps us look at ways to keep things as efficient as possible.
If you know anyone who might benefit from cover like yours, we would be grateful if you passed on our details. Once they take out a policy and complete the qualifying period, we send a thank you voucher for the referral.
We would also encourage you to check your policy documents to make sure everything is accurate and continues to meet your needs, and let us know if anything needs updating.
Thank you again for your time and for your business.
Kind regards,
The MumSurance Team
Godwin Williams was incredibly helpful…
Godwin Williams was incredibly helpful navigating my health condition and helping me to answer the questions correctly, he managed to find me a deal that worked to my budget and gave me instant cover and protection for myself and family incase the worst happened so I know my daughter’s future is protected I can’t thank him enough for his help and support
September 4, 2026
Reply from Mumsurance
Thank you, Learna, for such a heartfelt review. We're so pleased Godwin was able to support you and find cover that gives you peace of mind for your family. You're also able to nominate your beneficiaries and update these details at any time, so the money goes where you intend. It's worth checking through your policy documents to make sure everything, including your nominated beneficiaries, is accurate and meets your needs. If you refer a friend or family member who takes out a policy with us, we're always glad to say thank you with vouchers after the qualifying period. Thank you for choosing us to protect your family.
Reply from Mumsurance
Thank you for your review, Margaret. We are pleased Leo took the time to explain everything professionally. Your policy also gives you access to Square Health Digital Health Services, where you can view and book a range of health and medical services through the app, and some services may carry a small charge. When your policy documents arrive, please read through them to make sure everything is accurate and meets your needs, and contact us if anything needs updating. If you refer a friend or family member and they take out a policy, we send vouchers as a thank you once the qualifying period has passed. Thank you for choosing MumSurance.
Disgusting Customer Service & Cold Calling
Really disappointed in the customer service & lack of emotional intelligence from Enrique. As a first time mum due in a few weeks, I completed the online form to be contacted about discussing a plan. I was called the next morning 9:44am (most common working hrs) from what appeared to be a local landline so although not appropriate, I answered in case it was the Drs, etc. After answering I explained now wasn't a good time to discuss but Enrique persisted, I ended the call with another time would suit. I then had another call at 12:41pm the same day - this time from a mobile number which I decided not to answer as it still wasn't an appropriate time but the same number hung up and called again so I assumed it must be urgent - no voicemail left. I came out of my meeting and answered and it was again Enrique. I told him it still was not an appropriate time which is why I had not answered the first call a few seconda ago. No apology, he asked me when would be appropriate & in that moment I could not give him a suitable time but made it clear not today from this mornings earlier conversation and the fact I had not answered the previous call. He told me that I was rude and offered to take me off the interest list. Disgusting customer service and representation of wgat seemed to be a good company. Enrique clearly needs retraining in empathy & customer communications. I was not rude at all, I just held a boundary which he did not seem to like or respond well to after being told multiple times I was unable to have his conversation there and then. The company needs to highlight a preference of communication box on the online form if they want to know the best time to call customers and ensure calls are not made multiple times to potential customers within 3hrs. Due to Enrique's response and abrupt and demanding attitude at threatening to remove me from the call list because I was unable to continue a conversation on his time scale, as well as incorrectly calling me rude, I will no longer be considering this company to use. Very disappointed.
August 26, 2026
Unprompted review
Reply from Mumsurance
Thank you for taking the time to share this with us. Your feedback has been escalated internally for review by our compliance team, and a member of the team may be in touch for further information. If there is anything you would like to raise urgently, please contact me directly at m.cullen@smartercover.co.uk. Thank you again for getting in touch.
Michael Cullen
Compliance Manager
Excellent customer service
Excellent customer service. Patient with the explanation of insurance despite my numerous questions. I give them above and beyond. Excellent customer service 💯💯💯💯
August 26, 2026
Reply from Mumsurance
Thank you for your review, Franklina. Asking as many questions as you need is exactly what we encourage, so it is good to hear they were all answered patiently. Depending on your circumstances, you may also be able to ask us to increase your cover after certain life events without further medical information, subject to eligibility and the policy limits. Please do check your policy documents when they arrive so you are happy everything is accurate and meets your needs, and let us know if anything needs changing. If you recommend us to a friend or family member and they take out a policy, we issue vouchers as a thank you after the qualifying period. Thank you for choosing MumSurance.
Reply from Mumsurance
Thank you for taking the time to leave a review, Olena. It is good to hear the rules were clear and the options made sense to you. Your policy is protected by the Financial Services Compensation Scheme, subject to its eligibility and compensation rules. When your policy documents arrive, please check that everything is accurate and meets your needs and contact us if anything needs updating. If a friend or family member takes out a policy after you refer them, we send vouchers as a thank you once the qualifying period has passed. Thank you for choosing MumSurance.
Super easy to arrange insurance and the…
Super easy to arrange insurance and the lady I spoke to Rhia was friendly and helpful and didn’t mind me asking lots of questions. I would highly recommend this company
August 25, 2026
Reply from Mumsurance
Thank you for such a kind review, Peter. We will pass your thanks on to Rhia, as taking the time to answer every question is exactly what we ask of our team. Your policy also gives you access to Square Health Digital Health Services, where you can view and book a range of health and medical services through the app, and some services may carry a small charge. Please do look through your policy documents when they arrive to make sure the details are accurate and meet your needs, and get in touch if anything needs changing. If you refer a friend or family member and they take out a policy, we issue vouchers as a thank you after the qualifying period. Thank you for choosing MumSurance.
Really good
Cher was really easy to talk to and it was straightforward and explained really well it was my first time taking out insurance and she took her time was really patient and such a sweet soul who put me at ease
August 25, 2026
Reply from Mumsurance
Thank you for your review, Sam. Taking out insurance for the first time can feel daunting, so it is good to hear Cher took her time and put you at ease. Depending on your circumstances, you may be able to ask us to increase your cover after certain life events without further medical information, subject to eligibility and the policy limits. When your policy documents arrive, please check everything is accurate and meets your needs and contact us if anything needs updating, and we are always happy to go through anything again. If you refer a friend or family member and they take out a policy, we send vouchers as a thank you once the qualifying period has passed. Thank you for choosing MumSurance.
Firstly this was something that I was…
Firstly this was something that I was thinking about for a while. So I am glad I have finally find the encouragement to do it. Secondly I thought the advisor was lovely and very kind to take me through the whole journey and the options that was available to me. Overall great experience
August 14, 2026
Reply from Mumsurance
Amelia, thank you for sharing this. Putting protection in place is something many people think about for a long time before acting, so we are glad the options were set out clearly and that the whole experience was a positive one. Your policy is also protected by the Financial Services Compensation Scheme, subject to its eligibility and compensation rules. Please do read through your policy documents to check that everything is accurate and still right for you, and contact us if anything needs updating. If you refer a friend or family member and they take out a policy, we issue vouchers as a thank you once the qualifying period is complete. Thank you for your business.
The MumSurance Team
I forgot his name but he was so kind he…
I forgot his name but he was so kind he explained me very well. And he was very friendly.
August 11, 2026
Reply from Mumsurance
Thank you for taking the time to leave a review. It is good to hear that everything was explained well and that you felt comfortable during the call. Depending on your policy, you may also be able to request an increase in your cover after certain life events without providing further medical information, subject to eligibility and limits, which is worth keeping in mind as your circumstances change. When you look through your policy documents, please check that the details are correct and the cover meets your needs, and let us know if anything needs amending. Should you refer a friend or family member and they take out a policy, vouchers are sent as a thank you after the qualifying period. Thank you for choosing MumSurance.
The MumSurance Team
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