The consultant handling my phone call was very professional and efficient. We had a lovely little chat in between tough questions and it made it a little easier to talk about heavy topics. The informa... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The Assesor was brilliant. She has got a good customer care. A brilliant communicator. Her name is Daisy. I wasn't even ready to take a policy but I heard her talking to my husband and I was inspired... See more
Company replied
I took out two policies with Get Protected. Connor Mundy is absolutely brilliant, he has a very friendly manner, and we had some laughs throughout the phone call. He made taking out the policies easy,... See more
Company replied
Keah Willis i would like to say think you so much for all your help it was like talking to a friend .was so easy to sort out and was done so quick and everythink was explained so simple i now feel tha... See more
Company replied
4.6
Excellent
170 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Really good
Cher was really easy to talk to and it was straightforward and explained really well it was my first time taking out insurance and she took her time was really patient and such a sweet soul who put me at ease
August 25, 2026
Reply from Mumsurance
Thank you for your review, Sam. Taking out insurance for the first time can feel daunting, so it is good to hear Cher took her time and put you at ease. Depending on your circumstances, you may be able to ask us to increase your cover after certain life events without further medical information, subject to eligibility and the policy limits. When your policy documents arrive, please check everything is accurate and meets your needs and contact us if anything needs updating, and we are always happy to go through anything again. If you refer a friend or family member and they take out a policy, we send vouchers as a thank you once the qualifying period has passed. Thank you for choosing MumSurance.
Firstly this was something that I was…
Firstly this was something that I was thinking about for a while. So I am glad I have finally find the encouragement to do it. Secondly I thought the advisor was lovely and very kind to take me through the whole journey and the options that was available to me. Overall great experience
August 14, 2026
Reply from Mumsurance
Amelia, thank you for sharing this. Putting protection in place is something many people think about for a long time before acting, so we are glad the options were set out clearly and that the whole experience was a positive one. Your policy is also protected by the Financial Services Compensation Scheme, subject to its eligibility and compensation rules. Please do read through your policy documents to check that everything is accurate and still right for you, and contact us if anything needs updating. If you refer a friend or family member and they take out a policy, we issue vouchers as a thank you once the qualifying period is complete. Thank you for your business.
The MumSurance Team
I forgot his name but he was so kind he…
I forgot his name but he was so kind he explained me very well. And he was very friendly.
August 11, 2026
Reply from Mumsurance
Thank you for taking the time to leave a review. It is good to hear that everything was explained well and that you felt comfortable during the call. Depending on your policy, you may also be able to request an increase in your cover after certain life events without providing further medical information, subject to eligibility and limits, which is worth keeping in mind as your circumstances change. When you look through your policy documents, please check that the details are correct and the cover meets your needs, and let us know if anything needs amending. Should you refer a friend or family member and they take out a policy, vouchers are sent as a thank you after the qualifying period. Thank you for choosing MumSurance.
The MumSurance Team
Excellent Customer Service
Excellent Customer Service
I had a fantastic experience with Dahnell Brathwaite.He was friendly,professional,and very helpful through the process.My questions were answered quickly,and he went above and beyond to make sure everything was solve smoothly.I really appreciate the excellent service
August 17, 2026
Reply from Mumsurance
Angel, thank you for taking the time to leave such a detailed review, and for the kind words about Dahnell. Answering questions quickly and making sure everything is dealt with properly is exactly what we ask of our team. Your policy also gives you access to Square Health Digital Health Services, where you can view and book a range of health and medical services through the app, and some services may carry a small charge. Please do read through your policy documents to be sure the details are accurate and the cover meets your needs, and contact us if anything needs updating. If you refer a friend or family member and they take out a policy, we issue vouchers as a thank you once the qualifying period has passed. Thank you for your business.
The MumSurance Team
Excellent customer service
August 14, 2026
Reply from Mumsurance
Thank you, Dorra, for this lovely rating. Excellent customer service is exactly what we strive for, and your feedback will be shared with the team. When you have a moment, please check your policy documents to make sure everything is accurate and continues to meet your needs, and contact us if anything requires updating. If you refer a friend or family member and they take out a policy, we send vouchers after a qualifying period as our thank you for the introduction. Thank you for your business. The Mum Insurance Team
To make sure my family doesn't have to worry when I'm gone
Great service, very friendly and expectations was very clear and to the point
August 7, 2026
Reply from Mumsurance
Thank you for taking the time to leave this review. Wanting to make sure your family does not have to worry is at the heart of why many of our customers take out cover, and we are pleased the service was friendly and everything was made clear and to the point. Do keep your policy documents somewhere safe and check that all the details are accurate and meet your needs, and let us know if anything should change. If you refer a friend or family member who takes out a policy, we send vouchers after a qualifying period as our thank you. We appreciate your business. The Mum Insurance Team
Happy with the outcome
Leon was brilliant, was very professional and thorough. Was very polite. He explained everything in detail. Anything I didn’t understand he would explain to make sure I understood. 5 🌟
August 14, 2026
Reply from Mumsurance
Thank you, Gemma. We are so pleased you are happy with the outcome. Leon will be thrilled to hear he came across as professional, thorough and polite, and that he took the time to explain anything that needed a little more detail. We will pass your comments on to him. Please do check your policy documents to confirm everything is accurate and meets your needs, and get in touch if anything needs updating. If you refer a friend or family member and they take out a policy, we send vouchers after a qualifying period as our way of saying thank you. Thanks for choosing us. The Mum Insurance Team
Excellent
Fast. Friendly and efficient service the start to finish. Highly recommend
August 12, 2026
Reply from Mumsurance
Thank you, Eva, for this excellent review and for the recommendation. Fast, friendly and efficient from start to finish is exactly what we aim to deliver every time. When convenient, please give your policy documents a quick check to make sure everything is accurate and meets your needs, and contact us if anything needs updating. Should you refer a friend or family member who takes out a policy, vouchers follow after a qualifying period as our thank you for the introduction. Thank you for your business. The Mum Insurance Team
This is an excellent company.
I would like to acknowledge the exceptional service provided by Mr. Leo Pela, the officer who managed my case. As a recent arrival to the UK, having resided here for only 17 months, I was particularly impressed by his professionalism and dedication. Mr. Pela demonstrated a genuine understanding of my requirements and effectively guided me toward products and services that align with my needs. His approach conveyed a clear commitment to assisting me in securing the most suitable options within my financial capabilities, without any hint of condescension or discrimination. He maintained a calm demeanor and was instrumental in identifying practical solutions. I felt genuinely supported, rather than simply being presented with sales pitches. This positive experience has fostered a strong sense of confidence in the company, and I am inclined to return for future services and recommend Mr. Leo Pela to my acquaintances should my circumstances improve.
August 10, 2026
Reply from Mumsurance
Thank you for this generous and thoughtful review. Leo will be very proud to hear that his professionalism, patience and genuine understanding of your requirements came through so clearly, and we will make sure your words are passed on to him. Helping every customer feel supported rather than sold to is exactly the culture we want. Please do review your policy documents to confirm everything is accurate and meets your needs, and contact us if anything requires updating. If you recommend us to a friend or family member and they take out a policy, we send vouchers after a qualifying period as our thank you. We are grateful for your business. The Mum Insurance Team
Staff and experience
Staff was really friendly and helped me understand everything. Would recommend to friends and family :)
August 3, 2026
Reply from Mumsurance
Thank you for your review, Katie. We're delighted to hear our team was friendly, helped you understand everything clearly and made the process a positive experience. We really appreciate your recommendation to your friends and family. Thank you for choosing Mumsurance.
The person who I spoke to was very nice…
The person who I spoke to was very nice polite and explained everything to me made me feel very comfortable
July 31, 2026
Reply from Mumsurance
Thank you for your review, Michelle. We're delighted to hear our adviser was polite, explained everything clearly and made you feel comfortable throughout the process. Thank you for choosing Mumsurance.
Very disappointed as I didn’t get the…
Very disappointed as I didn’t get the services I was told to by the agent.
July 8, 2026
Reply from Mumsurance
Thank you for taking the time to leave your review – customer feedback is extremely important to us, especially where it relates to something as significant as protecting your family with life insurance.
I am slightly surprised by your comments, as our records show you spoke with one of our customer service agents today and their feedback was that the call was very positive. From what I can see, your policy has been set up, is live, and a customer service contact call took place today, so there may be some confusion arising from that conversation.
I am going to email you directly now so you can help me understand exactly what has happened from your perspective. Once you have had a chance to review my email, I would really appreciate it if you could reply with a few details about where you feel the service did not meet your expectations, or any aspects you feel were not clearly explained.
We take customer satisfaction very seriously. Taking out life insurance is an important decision and we want to ensure every customer fully understands their policy, the benefits, and the value of the protection in place for their family. The last thing we would want is for anyone to cancel or not proceed with cover intended to protect their loved ones because of a misunderstanding.
I look forward to your reply to my email so we can address any concerns and make sure you are completely comfortable with your policy and the service you have received.
Reply from Mumsurance
Thank you for your review, Jessica. We're delighted to hear you received such helpful customer service from our team. Thank you for choosing Mumsurance.
They made feel at ease
They made me feel at ease when talking about the policy, really easy to talk to, was also a really simple process to get the insurance I needed, highly recommend!!
July 17, 2026
Unprompted review
Reply from Mumsurance
Thank you for your review, Heather. We're pleased to hear our team made you feel at ease and that the process of arranging your policy was simple and straightforward. We really appreciate your recommendation. Thank you for choosing Mumsurance.
Explained things very clearly and…
Explained things very clearly and easily. Listened to me and took the information in, didn’t seem like a tick box exercise. Really appreciated the help
July 17, 2026
Unprompted review
Reply from Mumsurance
Thank you for your review, Courtney. We're delighted to hear everything was explained clearly and that you felt listened to throughout the process. It's wonderful to know you felt supported rather than rushed. Thank you for choosing Mumsurance.
Keah Willis
Keah Willis i would like to say think you so much for all your help it was like talking to a friend .was so easy to sort out and was done so quick and everythink was explained so simple i now feel that my daughter is going to be looked after if anythink happends so thank you
July 16, 2026
Reply from Mumsurance
Thank you for your review, Amy. We're so pleased to hear Keah made the process easy and comfortable for you. It's lovely to know you felt like you were talking to a friend and now have peace of mind knowing your daughter will be looked after. We'll be sure to pass on your kind comments. Thank you for choosing Mumsurance.
It costs little and is worth it, that way you and your family will be protected.
I was assisted by Rendall, and the conversation was so smooth it felt like 10 minutes. He explained the insurance very well, giving me opportunities to ask questions.
July 14, 2026
Reply from Mumsurance
Thank you for your review. We're delighted to hear Rendall made the process smooth and easy to understand, while giving you plenty of opportunity to ask questions. Thank you for choosing Mumsurance.
Reply from Mumsurance
Thank you for your review. We're pleased to hear you were made to feel comfortable and satisfied throughout the process. Thank you for choosing Mumsurance.
Reply from Mumsurance
Thank you for your review. We're delighted to hear you found the process quick, simple and straightforward. Thank you for choosing Mumsurance.
The advisory was frendly polite and…
The advisory was frendly polite and explained everything to me rendall I'm sure he said his name was
July 8, 2026
Reply from Mumsurance
Thank you for your review. We're delighted to hear Randall was friendly, polite and took the time to explain everything clearly. Thank you for choosing Mumsurance.
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