One of the few vendors that consistentantly stocks classic tobacco. Orders are always promptly shipped. Was disappointed they did away with the buy 8 get 2 free offer, but its understandable with cost... See more
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Review summary
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I bought two viho 50k, One was sour apple ice, the other was banana taffy. The banana one is my favorite and I usually get it from this website. But the Apple did not work when I received it. There... See more
Company replied
was skeptical about switching to Musevape but they had the classic tobacco in stock. couldn't wait to try but USPS lost my delivery. I reached out to Musevape, they sent me a replacement ASAP and was... See more
Details of products are well shown. Been a customer for at least a year now and all transactions went smoothly. Purchasing from their site has been hassle-free and no delays in getting my stuff so f... See more
4.5
Excellent
93 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Triple A plus customer service( shout out Sophia)
So I just thought that their customer service specificallydeserved some recognition. I buy some flavors by the box and when my last order was delivered I opened it to find one of the boxes was not what should have been...accidents happen I make mistakes too so I wasnt upset but I reached out to their support email and not even 5 minutes passed before Sophia messaged me back (shoutout Sophia)...i sent over my information order number and a pic of everything I got and what I was sent should've been this and she was super apologetic and so nice and quick to respond and I offered to send back the box if they'd send me the packaging and her last email she said dont even worry about sending them back keep them as compensation for our mistake and then she said we will have the problem fixed ASAP and no joke I had a tracking/shipping update a minute later....that was Monday evening central time. I received my box today so not only did Sophia let me keep a box that was mistaken to be mine but she also then got the box I did order and sent it to me next day delivery basically! I choose to spend my money at muse for many reasons but that quality of care and support for the customer is something that cant be faked....Sophia from customer support you deserve a raise!!! I wrote this because I know how hard customer service jobs can be and you are one of the ones that makes a difference so I wrote this just to give you your roses and so you could show this to your supervisor and get you that raise!!!💯🔥💯🔥
April 6, 2026
Unprompted review
thank you and for the free gifts with…
thank you and for the free gifts with every ordered package.
March 2, 2026
This shop has a lot of promos and…
This shop has a lot of promos and discounts legit vape products and priority fast shipping
February 28, 2026
Reply from Musevape
Hi,
Thank you for letting us know, and we’re sorry for the trouble you’re experiencing with your rewards.
To help resolve this as quickly as possible, please contact our customer support team, and we’ll be happy to look into it and assist you right away. We’ll make sure this gets sorted out for you.
Thank you for your patience and understanding. We truly appreciate your support!
Best regards,
Sophia
Order was accurate and the shipping was…
Order was accurate and the shipping was fast
February 3, 2026
Always satisfied!!!
Excellent product...
Big selection ..
.and wonderful prices !! BUT BEST OVER ALL IS DELIVERY....SO FAST AND QUIK..
I LOVE THE SERVICE AND WONT GO ANYWER ELSE FOR MY VAPE PURCHASES ...
February 2, 2026
I bought two viho 50k
I bought two viho 50k, One was sour apple ice, the other was banana taffy. The banana one is my favorite and I usually get it from this website. But the Apple did not work when I received it. There is no customer support or any way to contact anyone for a refund or replacement.
EDIT🚨🚨 after placing this review and reaching out to the correct support email address, the issue has been fixed. Very quick response and easy fix.
December 7, 2025
Unprompted review
Reply from Musevape
Hi,
We’d like to clarify that our customer support email support@musevape.com
is always available. However, we did not receive any messages from you previously—this may have been due to a missed email or a delivery issue.
After checking our records, we can see that you previously placed one order with us:
1 × VIHO TRX 50K Puffs Disposable Vape – Banana Taffy Ice
At the moment, we do not see another order for Sour Apple Ice under the same account. If the Sour Apple Ice vape was purchased using a different account or email, please let us know the order number so we can locate it right away.
Once we have the correct order information, our support team will be happy to assist you with a replacement or resolution as soon as possible.
Thank you for your patience, and we look forward to resolving this for you quickly.
Best regards,
MuseVape Support Team
support@musevape.com
Pricing & Shipping
I love how good the prices are for the vapes, I just wish that the shipping prices for the smaller order was more reasonable. Also I wish for the packaging for shipping is better. More often than not, I receive it with it being open just enough like someone was trying to see inside of it.
December 4, 2025
Reply from Musevape
Hi Echo,
Thank you so much for your feedback! I’m glad to hear you’re happy with our prices. I completely understand your concerns regarding shipping costs for smaller orders and the packaging. Sometimes, packages may shift slightly or open during transit, which could be why your order arrived like that.
We are always looking for ways to improve our shipping options and ensure that packages arrive securely and intact. Your comments are very valuable, and I’ll make sure to share them with our team to help improve the experience for all customers.
Thank you again for taking the time to share your thoughts, and we hope to continue providing you with great products and service.
Best regards,
Sophia
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