One of the few vendors that consistentantly stocks classic tobacco. Orders are always promptly shipped. Was disappointed they did away with the buy 8 get 2 free offer, but its understandable with cost... See more
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Review summary
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I bought two viho 50k, One was sour apple ice, the other was banana taffy. The banana one is my favorite and I usually get it from this website. But the Apple did not work when I received it. There... See more
Company replied
was skeptical about switching to Musevape but they had the classic tobacco in stock. couldn't wait to try but USPS lost my delivery. I reached out to Musevape, they sent me a replacement ASAP and was... See more
Details of products are well shown. Been a customer for at least a year now and all transactions went smoothly. Purchasing from their site has been hassle-free and no delays in getting my stuff so f... See more
4.5
Excellent
93 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The best on town hands down
The best on town hands down! Wouldn’t go to any other places to buy my vape supplies.
October 9, 2025
Great service and fast shipping!
October 5, 2025
I accidentally shipped to the wrong…
I accidentally shipped to the wrong address and the company fixed it in less than 24 hours
October 9, 2025
The website was easy to used
The website was easy to used. I really like the cheap prices and the fee for shipping was a good price too.
October 3, 2025
Placed my first order two days ago so…
Placed my first order two days ago so far all good. Exceptional communication. Would recommend.
October 4, 2025
Pretty fast shipment and I’m pleased…
Pretty fast shipment and I’m pleased with the product. Price is about the same when I buy from my local vape shop. Thank you, thank you thank you!
August 2, 2025
Good product selection and price is…
Good product selection and price is reasonable . Good customer service as I had a defective product and replace right away
August 1, 2025
I must express my disappointment…
I must express my disappointment regarding the quality of the vapes from Muse Vape, as they ceased to function after only 25 puffs following my recent order.
July 31, 2025
Reply from Musevape
Dear Octavio,
We sincerely apologize for the inconvenience you've experienced. We're very sorry to hear that the vape you received stopped working after only 25 puffs.
Unfortunately, due to manufacturing factors beyond our control, product quality can sometimes vary. However, we are fully committed to protecting your rights as a customer. You are welcome to contact our customer service team, and we will be happy to arrange a replacement for you.
Our customer service hours are Monday to Friday, from 9:30 AM to 5:30 PM (Los Angeles time). Please don't hesitate to reach out—we’ll respond as promptly as possible.
Thank you for your understanding and support.
Best regards,
Sophia
Coils
I have been looking everywhere for the coils and they had them. Shipping was fast and not expensive.
July 25, 2025
Fast shipping!love it!
July 24, 2025
Very quick shipping!
July 18, 2025
Delivery is good without any particular…
Delivery is good without any particular problems, but sometimes there are defective products mixed in, which is a problem. Sometimes liquid leaks out, and sometimes it doesn't work.
July 18, 2025
Reply from Musevape
Hi Kong,
Thank you so much for your feedback — we're glad to hear that delivery has been smooth for you.
We're truly sorry to hear that you've occasionally received defective products. That’s definitely not the experience we want our customers to have. We take product quality very seriously, and we’ll be passing your feedback along to our supplier and quality control team to prevent this from happening in the future.
If you ever receive a faulty item again (e.g. leaking or not working), please don’t hesitate to contact us right away — we’ll be more than happy to help resolve it for you.
We really appreciate your continued support and understanding.
Warm regards,
Muse Vape
My vape stopped working three hours…
My vape stopped working three hours after I got it in the mail. I will never buy from this company again.Unless I am refunded.I've already sent in my request to your support staff and I am just waiting
July 19, 2025
Reply from Musevape
Hi Susan, We’ll be sending out a new one for you Today. The post office is closed on weekends, and we’ve also been waiting for your reply.
We first messaged you with a solution on the 25th, and you replied on the 26th. Although we normally don’t work on weekends, we didn’t want to keep you waiting too long — so we’ve been trying to get everything sorted as soon as possible.
As for the vape not working — unfortunately, that's something beyond our control and may be a manufacturing issue. But we want you to know that we’ve been taking your order seriously from the beginning and doing our best to resolve it for you.
There’s no need to send the broken one back — we just want to make sure you’re taken care of.
Thank you for your understanding and patience.
Best regards,
Muse Vape
I like the quit service.
July 8, 2025
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