MusicTeachers.co.uk Reviews 

233
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally helpful staff, detailed tutor profiles, and the extremely simple booking process that makes arranging music sessions effortless and pleasant. Many people note that finding a suitable teacher is completely straightforward, communication is exceptionally clear, and lessons are consistently well structured to successfully support steady student progress. However, some reviewers were not particularly happy with extra service fees and overall financial administration aspects. A few consumers noted that the digital platform takes a percentage cut of tutor payments and occasionally retains funds when schedule changes occur unexpectedly.

What people talk about most

Staff

Customers report deeply positive experiences with staff, highlighting the exceptional care, knowledge, and... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is very straightforward... See more

Service

Customers consistently note positive experiences with service, highlighting how easy and seamless it is to... See more

Booking process

Users describe positive interactions with the booking process, highlighting how simple it is to find a... See more

Website

Reviewers highlight positive aspects of website, noting that the platform is very straightforward to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have a really good piano teacher (Joel). We have been having lessons for 18 months or so. My son says he’s a really good teacher and explains everything well. My son recently achieved his grade 1 i... See more

Rated 5 out of 5 stars

I cannot rate music teachers highly enough. Their administration is consistently excellent and very caring. Their music platform and teacher quality is great and the sound quality online is the best I... See more

Rated 5 out of 5 stars

Very happy with my teacher. Makes it easier for me than having to go somewhere nearby for a lesson (and saves time), and finding a local teacher would have been harder. I like how I get email reminder... See more

Rated 5 out of 5 stars

I’ve been taking singing lessons with Music Teachers UK for a year now, and I couldn’t be happier with the experience. The teaching is excellent, with clear guidance and encouragement at every step. T... See more


Company details

  1. Music Instructor
  2. Online Marketplace
  3. Private Tutor

Written by the company

MusicTeachers.co.uk is an online music education platform. We connect students of any age, ability and instrument with professional music teachers, for lessons in-person or online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

233 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(233)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

I have only ever received excellent customer service from this company. They go above and beyond, an easy five stars and I don’t make a habit of leaving reviews

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Andrew Haines Bass Guitar

Andrew Haines - Bass Guitar Tutor.

Has been extremely helpful and so welcoming to one of our clients with a learning disability. Has really put in so much effort and taken the time to explain things to him. Thank you SO much Andy! You are brilliant :-) 100% recommend

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

I recently finished my application

I recently finished my application and my profile is now live. The support I received throughout from Callum has been very useful and informative, never missing out any details. I look forward to booking clients soon!

October 30, 2024
Unprompted review
Rated 4 out of 5 stars

Great Opportunity!

As a teacher using an online platform I look at 3 main criteria: functionality, ease of use (student and teacher) and support. MusicTeachers provide these to a high standard.
If the business side is considered, the payment system, price editing and access to relevant data works very well and promptly.
The staff at MusicTeachers are personable, very efficient and are a credit to the platform.
You might have guessed reading this, I'm a fan! I do not hesitate in recommending this platform to any teacher wanting to develop their online presence and supporting students in a global market

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service from James @ musicteachers

James at MusicTeachers was amazing this morning. His patience over a problem I had has encouraged me to write a review straight away. I've only just started with Music Teachers. I had a problem with not being able to hear the teacher's( Sophia) piano playing. Sophia asked James to help me. He was prompt. It turns out that my Asus laptop sound settings needed adjusting. Feeling slightly guilty as I wasted a lot of James time as I realised only after 45 mins that I hadn't actually registered my laptop when bought in July 24. Once I registered James was able to help out on the settings. I'm impressed by his patience. I'm truly grateful for the help and the manner in which he gave it. I've also learned a few technical things aswell. Thanks James and I wish the company all the best.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

This platform has changed my life! I'm now a fully self-employed musician!

I just wanted to write and say a big thank you for this platform! It's completely changed my life: I am now a full-time self-employed musician - my dream has come true! I quit my cafe job in August to teach singing from the comfort of my own home during the week, and still get to do my gig work on weekends.
I love teaching so much, I've truly found my purpose and calling in life and I love every single day of my life - I no longer get Sunday Scaries, I get so excited Sunday evenings knowing I get to teach the next day. It's only been a few months but I've got so many students already, and they're all amazing - they're making so much progress and I'm so honoured to be able to help them find and develop their unique voices and build confidence through singing and beyond. All the while not having to waste time doing the admin of chasing invoices etc as you guys handle all of that for me!

The website itself is so so easy to use, and I really appreciate the speedy payments and the clear invoices makes my finances so easy to manage.

I'm truly so grateful for MusicTeachers.co.uk!

October 4, 2024
Unprompted review
MusicTeachers.co.uk logo

Reply from MusicTeachers.co.uk

Poppy - goodness me what a lovely review. Thank you for taking the time to describe the experience we strive to provide for you and all teachers who use our platform. It means the world to us - thank you and long may we work together. Alex.

Rated 5 out of 5 stars

Great experience and helpful staff

Plenty of teachers to choose from. Very clean UI. You can book block of 40 lessons at a big discount. You can then cancel at any time and get a refund for any unused lessons, no questions asked. Staff replies very quickly. I feel some of the negative reviews on this profile are meant for the corresponding teachers and not for the service itself. Will be using this service in the future.

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

No lesson although paid in advance

I turned up for a first online saxophone lesson.
I was in the music class room for 20 mns and the teacher did not respond to my messages asking if he could hear me or see me.
I saw that he connected for two mns then logged off without replying to any of my messages although my video and audio were on.
I found his contact details on his own professional website, and tried to call him and texted him and asked if he could log on.
He never joined the lesson.
In fact he never returned my messages on your website.
He returned my text on his mobile number very late in the evening to apologise for not giving me the lesson and suggest a lesson next week.
I am not interested.
Had I not found his mobile number on his professional website he wouldn’t have got back to me as he didn’t return any of my messages on your website.
This is totally unprofessional and is not exactly the type of connection I was seeking to establish with a teacher for a first lesson which potentially would have lead to many more.
Please can I get a reimbursement of the £50 i paid in advance for a lesson I never got and which I am there for entitled to.
And I hope you remind this teacher of simple rules of courtesy.
Thanks & regards

August 1, 2024
Unprompted review
MusicTeachers.co.uk logo

Reply from MusicTeachers.co.uk

Dear Anouck, Thank you for leaving this review and also for contacting via our support channels. I'm very sorry for your experience which is a highly unusual thanks to the standards of professionalism across the platform. A first lesson should be an exciting and positive experience, so it feels especially disappointing to be let down. We've learnt it's important to understand the facts from all sides as a first step and this process has begun thanks to your message to our support team earlier. I'm also pleased that less than 24 hours after you reported this issue, a full refund is on it's way to you. We stand ready to help support you further and, once again, I'm very sorry for the disappointment at a missed first lesson. With best wishes,
Alex.

Rated 5 out of 5 stars

Generally a great service

Generally a great service. I recently had to request a refund because I was no longer able to continue with a block of lessons I had pre-booked. This was dealt with very promptly.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

The No.1 Site For Becoming A Music Tutor

I have been a tutor with the musicteachers platform for half a year now and I have been consistently impressed with their dedication to delivering a high quality service for both tutors and pupils alike.

Having used other tutoring sites, it is clear that music teachers are head and shoulders above their competition. Their technical support is 2nd to none. Their willingness to resolve issues such as refunds is always prompt and completed hassle free.

With musicteachers I get a steady inflow of new student inquiries whereas with other platforms I have had no such luck. Nothing but good things to say about my experience using their platform. They have helped me build a great career for myself I can't thank them enough!!

Their cut is more than reasonable for how great a job they do on their end. No complaints at all.

Whether you are a tutor or student musicteachers is the greatest site for high quality reliable music lessons.

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

Rude!!!

What an abysmal outfit.
My wife recently contacting this outfit, enquiring voice/singing coaching.
To her dismay, her contact was met with her being 'blocked' simply because she asked to actually speak with someone so as to have an actual conversation regarding her situation and what she was looking to achieve from this experience.
What sort of people are you to think this child like attitude is ok?
To think that an email only contact is the only way forward is actually a backward way of thinking.
And to then 'block' someone simply because they asked to speak to a person is despicable.

April 16, 2024
Unprompted review
MusicTeachers.co.uk logo

Reply from MusicTeachers.co.uk

Stewart, Thank you for leaving this review. I'm very grateful that you also wrote to our support team, meaning we could investigate what happened.

MusicTeachers.co.uk acts as a platform to enable communication and lesson bookings between teacher and student. Your wife communicated directly with her chosen teacher, with both parties using their accounts with us to facilitate. I wanted to make this clear communication was between a teacher and your wife.

Upon invesitgation, we found that the teacher had used an automatic decline tool, having reached the conclusion that he wasn't the best person to help. Whilst we are certain that his intention was not be rude, we are equally certain given the nature of the conversation that this was the outcome. We completely agree with your view here.

We were able to bring this matter to the teacher's attention and an apology was sent through to you, along with the offer of a complimentary first lesson by further way of apology.

Thankfully, incidents like this are very, very rare. The vast majority of reviews left regarding teachers on the platform are 5-star and hugely positive.

Where there is a problem, we are here to investigate, support and ensure we learn from them.

Once again, thank you for taking the time to leave this review and for your assistance during the investigation.

With best wishes,

Alex.

Rated 5 out of 5 stars

It was very quick and easy to set up…

It was very quick and easy to set up music lessons for my son with MusicTeachers. All questions I had were answered quickly by the team and lessons themselves were fantastic. I would highly recommend MusicTeachers.

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

While I share some concerns expressed…

While I share some concerns expressed in other reviews regarding the company's shift to an entirely different scheme, I was truly impressed by the unparalleled level of service I received. They listen to what you need and go the extra mile to solve problems.
Especially James, who's super helpful, knowledgeable, super geeky (in a good way!), and has amazing writing skills that came in handy when explaining tricky tech stuff. He even helped me pick the right equipment, even though it wasn't his job. On top of that, he's friendly and professional. I know it sounds like a James fan club, but he was that good.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support

Music Teachers allows me to spend more time teaching and less time organising, advertising and invoicing pupils. I had 2 tutorials which were very supportive, helpful and extremely well delivered. Thank you. Gail

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Found a wonderful local music theory…

Found a wonderful local music theory teacher through this website and when I needed to navigate the payment and booking system customer service was incredibly quick and helpful and went over and beyond. Would highly recommend.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great website, great team, great experience!

I have been a singing teacher on MusicTeachers.com for over 3 months now, and I am a huge fan of all the website has to offer. I currently have 5 pupils who I teach weekly and the way the website functions is exactly what I was looking for. It is well organised, with a slick calendar system that keeps everything in one place.

The support team are incredibly kind, and quick to respond to any questions and queries, as well as giving experienced advice on profiling and marketing. I have been particularly impressed by how easy the website is to use, and how effective it has been at acquiring pupils, with reasonable and fair service fees.

I will continue to use MusicTeachers.com - it is great as both an entry-point for online teaching, and for more experienced teachers to add another string to their bow!

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal

I have been tutored by Rhiannon in violin a few months ago and she was really good with it. it went from my bow work to scales and then finally to sheet music. I am glad that I have came across this website. I was going to use superprof (the website I taught maths science and computing on), but this is even better. Keep up the good work

October 9, 2023
Unprompted review

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