Fast delivery, however delivery to the UK was very expensive at nearly £25. The shaman ritual drum is okay. However I’m not entirely happy with the quality. It is bespoke in some ways, imperfec... See more
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See what reviewers are saying
I wanted some silk paints I could not buy locally here in the UK so had them shipped by this company, they've made everything very simple. I am grateful they dispatch to the UK and I can buy exactly w... See more
My overall experience was great, the website easy to use, my order quick to complete. Your help desk and assistance is also top notch. The only part that frustrates me and deducts from a perfec... See more
Company replied
No complaints whatsoever - guitar came in great nick, easy payment, consistent updates and swift delivery. Great service and would buy from again :)
Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Written by the company
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4.4
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Muziker
Dear John,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
I have not even received my parcel
I have not even received my parcel, and it was signed by a stranger who is neither from the reception of my flat nor anyone I know. I reported this situation but nothing really happens till now. I lost over 900 pond and not be treated with any care.
July 2, 2024
Reply from Muziker
Dear Ruixuan,
We're really sorry for the difficulties that you've experienced with your order. Our logistics department has started immediately the claim process with courier company. And your issue is being looked after since you have officially claimed it with us.
As soon as we hear back from UPS, we’ll be sure to keep you informed within the next few working days.
Thank you for your patience and unerstanding.
Kind regards,
Dorota
Muziker
Pleased with my new violin bow
Pleased with my new violin bow, and good range of strings. Item well packaged and quicker delivery than expected.
June 28, 2024
Unprompted review
Reply from Muziker
Dear Edward,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Software purchase
I am in the UK. Bought some Strymon software and it was a great price, better than elsewhere by quite a margin.
The download process was quite straightforward, despite having to go to a different (the manufacturers) website for it and there being a different name for the codes involved. But overall very happy with the experience.
June 17, 2024
Reply from Muziker
Dear Alan,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Very straightforward
Very straightforward, and a keen price for the download
June 12, 2024
Unprompted review
Reply from Muziker
Dear Andrew,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Paul,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
The offshore trousers are awesome, postage service rubbish
The offshore trousers are awesome, however UPS delivery was rubbish. Address wasn't recognised by UPS. Changed delivery to a delivery point. They failed to deliver there twice. Finally arrived 3 weeks later, at the original delivery address, and after multiple calls to UPS.
However, once again, the HH offshores are ace. Quality production. Thank you Muziker for supplying them.
May 26, 2024
Reply from Muziker
Hello Adam,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers.
Unfortunately, since we fully depend on the courier who delivers the order to you, we are not able to speed up delivery. We apologize for the inconvenience caused.
We are glad you are happy with our product and hoping you will enjoy you sailing pants :)
Kind regards,
Dorota
Muziker
Excellent Customer Service,
Excellent Customer Service,
Great Product, and fast efficient delivery
May 27, 2024
Reply from Muziker
Hello Christopher,
Thanks for sharing your positive experience with other customers.
Shall the new product serve you well :)
Kind regards,
Dorota
Muziker
postage charge too high
Disappointed at the postage charge (more than the items I purchased!)
May 24, 2024
Reply from Muziker
Dear Martin,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers.
The shipping fee to UK is such high due to fact, that we ship from warehouses based in Slovakia, EU, since UK is not part of the EU, there is tax and custom charges included in shipping cost. Once you receive the package in UK you are not paying anything on top of already amount paid.
Thank you for understanding.
Kind regards,
Dorota
Muziker
Prompt reliable delivery.
Had trouble sourcing my item from other retailers but Muziker had it in stock & use a good courier service in UPS so I was happy to order from them. The order even arrived a day earlier than estimated.
May 22, 2024
Reply from Muziker
Hello Eddie,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker
Great communication from Muziker
Great communication from Muziker! Delivery was swift and I am very happy with how everything was packaged.
Also very happy with my new music equipment. Would recommend to friends and family.
May 22, 2024
Reply from Muziker
Hello Francis,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
Terrible .
Terrible. I ordered a £2.19 guitar hook, and then £24.90 was charged for postage. Once I spotted this rip off I tried to cancel the order. Sadly they said not possible, just refuse delivery when it arrives!! This way I would get a refund for the goods £2.19 , but not the £24.90 postage. Ridiculous , rip off company, do not use Muziker, ever.
May 20, 2024
Reply from Muziker
Dear Adrian,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion. We are not able to cancel the order once it is already dispatched from the warehouse, the only way is to refuse delivery from the courier and they will send the package back to our warehouse as refused shipment. Then full amount is refunded to our customers. The shipping fee to UK is such high due to fact, that we ship from warehouses based in Slovakia, EU, since UK is not part of the EU, there is tax and custom charges included in shipping cost.
Thank you for understanding.
Kind regards,
Dorota
Muziker
Well priced and prompt communicative…
Well priced and prompt communicative delivery to the UK 👍
May 20, 2024
Reply from Muziker
Hello Francis,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Would definitely use again Great price and easy process
Great price and easy process. Delivery on time with updates and tracking.
May 20, 2024
Reply from Muziker
Hello Lesley,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Excellent customer service
The mark of a good company is how well they handle problems. I bought a very expensive 2nd hand trolley. It had a fault, but Muziker claims and customer service was brilliant. Took it back full refund and now have another in its place.
Very impressed.
May 20, 2024
Reply from Muziker
Hello Ian,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Antra,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Darren,
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Successful purchase
I purchased a software license from Muziker. The product was in a sale, and the price was good. It took a couple of minutes for the license key to become available, but everything worked smoothly.
May 15, 2024
Reply from Muziker
Hello David,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
Clear descriptions, speedy dispatch and information on progress.
My order was dispatched speedily and I was kept informed at every stage. A very efficient and satisfactory service. The website gave a very clear description of the article. I would definitely use this company again.
May 13, 2024
Reply from Muziker
Hello Judith,
Thank you for finding time to write this feedback. We're happy that everything went according to your expectations and we wish you a great day.
Kind regards,
Dorota
Muziker
Un-acceptable service
I bought a small hanging hook for my guitar, cost was £2.19. Shipping the item was £24.90. !! When I realised the cost from the invoice, I immediately cancelled the order. Muziker refused to refund my order, indeed they said to refuse delivery when it arrived, so I could get my refund (£2.19) but the shipping would still be charged. This company is a complete rip off, and has appalling service.
May 17, 2024
Unprompted review
Reply from Muziker
Dear Adrian,
Thank you for your review and we're really sorry that we weren't able to fulfil your expectations and that you had negative experience. Unfortunately, we couldn’t cancel your order because it had already been picked up by the courier, and we don’t have any influence over the order once it’s in their hands.
But please, refuse the package from the courier when they will try to deliver to you and the package will be send back to us automatically by courier. Once the refused package reaches our warehouse, we’ll promptly process a full refund for your order.
Kind regards,
Dorota
Muziker
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