I purchased the Ultra High Speed HDMI Oehlbach cable from Muziker. Everything was smooth: registration, order placement and the payment process. Muziker then sent me confirmation and provided me with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The packaging could be a bit better. In the vinyl order, some corners arrived slightly bent, nothing serious, but noteworthy for picky collectors. Aside from that, everything impeccable.
Company replied
Very professional service. High quality product. Grateful to customer service. (And nice website). Writing from Madrid Spain. Edit: a couple of weeks I´ve just realized my purchase didn´t come with t... See more
Company replied
Dealing with the shop was very easy. They were very fast and all perfect and the guitar is AMAZING. however transport has been horrible, a disaster. The box was all Broken and the inner box too , ther... See more
Company replied
Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
Una tienda online europea confiable con más de 25 años de historia y showrooms en Chequia y Eslovaquia, especializada en instrumentos musicales, LPs, tecnología de audio, equipos de DJ y accesorios musicales. Una empresa socialmente responsable, con respeto por el planeta y con el objetivo de mejorar constantemente sus servicios.
Vive la música en todas sus facetas
Written by the company
- Guitarras, baterías, teclados, tecnología de estudio y audio, LPs & merchandising
- Muziker ofrece equipos de primera calidad para músicos, productores, DJs y fans del vinilo, así como para aficionados al audio y vídeo.
Compra con confianza en Muziker
Devoluciones fáciles, centro de servicio propio y asistencia profesional
Disfruta de devoluciones sin complicaciones, servicio interno especializado y asistencia profesional al cliente. Ahora disponible en tu idioma local.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +421 258 101 757
- espana@muziker.com
- muziker.es
Muziker tienda de musica lider
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to cancel order after 10mins they sent it anyway
I placed an order. Reviewing the product description, I saw it wasn't what I wanted. I sent a desist message to cancel the order 10 minutes after placing it. They told me it was not possible to cancel it and sent it anyway. Now I have to pay 50 euros in order to ship it back. Very disappointed in this customer service.
December 8, 2025
Unprompted review
Reply from Muziker
Thank you for contacting us. We understand your disappointment regarding the order cancellation and the cost of returning the product.
As our system processes orders very quickly, cancellations can only be made before the dispatch is initiated. Once the order has been sent, you can always refuse the pacakge on delivery and if you accept it, we can only offer a standard return.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Easy, stress free present expeirence
Informed at all steps of delivery where the present was.
Courier was very efficient and now present is under the Christmas Tree.
Stress free experience.
December 8, 2025
Reply from Muziker
We acknowledge the challenges you experienced and want to express our sincere apologies. We're dedicated to learning from your feedback and making the necessary changes to prevent similar situations from happening again.
No problems
November 24, 2025
Reply from Muziker
This review totally made our day! We're overjoyed to hear you're enjoying your purchase from Muziker. We put a lot of care into selecting the best gear, and it's so rewarding to hear it's making you happy.
Not arrived on delivery date
Not arrived on delivery date, still waiting .
Edit. Nov 25, still not arrived. UPS refuse to deliver, we keep giving them the delivery address they keep messing it up.
Update. I have an email from UPS saying address has been updated , timed at 10.42. Their tracking says it was delivered at 10.41.tothe pickup address . I will check tomorrow to see if it is there.
November 11, 2025
Reply from Muziker
Dear Stephen,
Thank you for your review. We’re sorry to hear that your order hasn’t arrived yet.
Delivery dates shown on our website are always estimates, as they can be affected by the courier’s logistics. That said, we are here to help and we’re already checking the status of your shipment to make sure it reaches you as soon as possible.
If you can share your order number with us at espana@muziker.com, we will gladly provide an update right away.
We appreciate your feedback — it helps us keep improving our service.
Best regards,
So disgusting
So disgusting. UPS give my package to other person. I'm waiting for UPS to resolve this.
November 18, 2025
Unprompted review
Reply from Muziker
Hi,
Thank you for sharing your experience. We are very sorry to hear that the parcel was delivered incorrectly by UPS.
Although the delivery was handled by the courier, we are fully committed to helping you.
Please feel free to contact us at espana@muziker.com with your order number so we can assist you more quickly.
Thank you for your patience we appreciate your feedback and will use it to keep improving our service.
Best regards,
Reply from Muziker
Wow, thanks so much for the awesome review! We're absolutely thrilled you had such a great experience with us. It means the world to our team to hear that we're hitting the right notes!
Reply from Muziker
This review totally made our day! We're overjoyed to hear you're enjoying your purchase from Muziker. We put a lot of care into selecting the best gear, and it's so rewarding to hear it's making you happy.
Excellent service as usual
Excellent service as usual. Will always look in this website should Inbe buying anything golf related.
September 21, 2025
Reply from Muziker
¡Estamos más que felices de que seas parte de la familia Muziker! Tus amables palabras significan mucho para nosotros y estamos ansiosos por seguir brindándote los mejores equipos y servicios musicales.
Everything excellent, thanks!!
Excellent,very good service,fast shipping,good packaged,good price, difficult item to find !!
Very happy with my purchase,thanks!!
September 11, 2025
Reply from Muziker
This review totally made our day! We're overjoyed to hear you're enjoying your purchase from Muziker. We put a lot of care into selecting the best gear, and it's so rewarding to hear it's making you happy.
Reply from Muziker
Dear Miguel,
We are sorry to hear about your delivery experience and thank you for your feedback. According to the tracking information provided with your order, the courier attempted delivery several times and has now left the package at a nearby collection point, so it is ready to be collected.
If you need further assistance, please contact us directly at espana@muziker.com
— we are always happy to help and make sure your orders reach you smoothly.
Thank you again for your review; your feedback helps us keep improving.
Reliable shop! Recommend!
Bought Gibson SG guitar in muziker.
Received it and everything is fine.
The only thing Seur delayed it a lot.
Good price, good conversation, good packaging... I recommend this shop!!! Thank you very much, Muziker!
August 27, 2025
Unprompted review
Reply from Muziker
Your review is a shining example of what we strive for every day: happy customers who love their music gear. Thank you for your kind words and for being a valued member of the Muziker community.
Sold as “just open box” but it was not.
I bought a “just open box” product which was not. It was dirty like hell (dust and grease). Probably a demo unit or a second hand unit. Instinctively I cleaned it up before I took any picture, and I’m not so weird to dirt it again just to make the claim progress, which did not happen. Never again.
August 10, 2025
Reply from Muziker
Dear Joan,
We are very sorry to hear about your experience with the “just open box” product. This is not the standard we aim for. Please contact us at espana@muziker.com
so we can assist you and resolve this issue. We take all customer feedback very seriously to continue improving our service.
Best regards,
I didn’t receive my packages yet
June 13, 2025
Reply from Muziker
Dear Juan,
Thank you for your review. According to the tracking information, your package was delivered on June 23rd, just after your comment was posted.
At Muziker, we are fully committed to making sure all orders are delivered safely, and we are always ready to assist if any issue arises. If you have not received your order or still need help, please contact us directly so we can look into it right away.
Your feedback helps us improve – thank you again for sharing it.
Best regards,
Bought several records with them
Bought several records with them, they all arrived 2 days after in mint state, really recommend the website and the experience overall.
June 13, 2025
Unprompted review
Reply from Muziker
Wow, thanks so much for the awesome review! We're absolutely thrilled you had such a great experience with us. It means the world to our team to hear that we're hitting the right notes!
Shipping delayed and refusal to return…
Shipping delayed and refusal to return funds back to my credit card even though I paid for the extra option. I had to place a dispute with my credit card company to get my money back.
June 6, 2025
Reply from Muziker
Dear Bernard,
Thank you for your feedback. We’re sorry to hear about the difficulties you experienced.
We’d like to confirm that your order has already been refunded in full. While we understand the frustration caused by the delivery delay, we always aim to resolve such cases fairly and efficiently.
At Muziker, we are committed to improving our service every day, and your comments help us do just that.
Kind regards,
All perfect
The vinile arrived in perfect conditions. Fast shipping and you can tack it easy.
May 14, 2025
Reply from Muziker
Your review brought a huge smile to everyone's face here at Muziker. It's so gratifying to know we're making a positive impact on our customers' lives. Thanks for choosing us.
Reply from Muziker
We're beyond thrilled to hear you had such a positive experience. We'll continue working hard to ensure every customer feels the same way, providing top-notch service and the best musical gear around
The advert on sale was for a right…
The advert on sale was for a right handed putter - but a left handed putter was delivered !!!!
May 12, 2025
Reply from Muziker
Dear Paul,
We’re very sorry to hear that you received a left-handed putter instead of the right-handed model you ordered.
We're genuinely sorry to hear about the issues you experienced. We know how frustrating it can be when things don't go as planned. We take feedback like yours seriously and are actively working to make improvements to ensure a better experience for all our customers.
Please reach out to us at espana@muziker.com with your order details and we’ll help you with this issue.
Best regards.
Reply from Muziker
We're always looking for ways to improve, and your kind words give us the motivation to keep pushing forward. Thanks for recognizing our hard work and dedication to customer satisfaction.
Super efficient fast and reliable
May 18, 2025
Unprompted review
Reply from Muziker
Your review is a true testament to the hard work and dedication of our incredible team. We're so grateful for your support and for being a part of the Muziker community.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.