Muzikkon Reviews 709

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that instruments are well-made, robust, and often exceed expectations in terms of sound and craftsmanship. Many consumers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often in perfect condition, even for international shipments. The ordering process is frequently described as easy and efficient, and the staff are commended for their helpfulness, responsiveness, and knowledge, often going above and beyond to assist with inquiries and special requests. However, some customers also noted issues with delivery, including significant delays and confusing updates regarding shipping carriers. A few people were dissatisfied with the condition of their instruments upon arrival, citing problems such as missing frets, faulty components, or strings that were not standard for tuning. There were also isolated reports of damaged packaging and other unusual issues.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the instruments... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality and reasonable price... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast shipping speeds, with some... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 bodhráns and they were dispatched the following day. They arrived separately, but that was not Muzikkon's fault. I wasn't worried because I could follow both packages online and knew when... See more

Company replied

Rated 5 out of 5 stars

It was my very first lute I have bought. It came on time. Unfortunatelly one gut fret was missing. Muzikkon immediately has sent full set of gut frets via express courier service. I would strongly rec... See more

Company replied

Rated 5 out of 5 stars

My son plays Ukulele and has become very interested in Renaissance fairs and wanted have something to play that fit the theme. We ordered your lute ukulele and it arrived amazingly fast and is absolut... See more

Company replied

Rated 5 out of 5 stars

The delivery arrived well ahead of the estimated arrival time. The packaging was well done, with plenty of tape indicating that it was a fragile package. The guitar is well made and looks just like th... See more

Company replied


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Musical Instrument Manufacturer
  5. Violin Shop

Written by the company

We are a Dublin Ireland based Musical Instrument company. We supply and manufacture top quality affordable Traditional Irish, Ethnic and World Musical Instruments including Harps, Bodhran Drums, Flutes, Banjos, Ouds, Renaissance Lutes, Dulcimers and many othe that you can find on our website : www.muzikkon.com All our instruments and accessories are made with the finest tone woods at very affordable prices for today's musician. All our Products comes with 3 Years Warranty and 30 Days Money back Guarantee. We offer educational and industry discounts . You can Contact us online 24 hours by visiting our website : www.muzikkon.com Please feel free to pop in to our Showroom in Dublin or Wicklow We ship all our instruments Worldwide Daily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

709 reviews

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Replied to 62% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very serious!

Even if communication was difficult at the beginning, Muzikkon sent me the lute in a very well protected package. Really serious work!

November 12, 2024
Rated 5 out of 5 stars

I order a renaissance luth on october…

I order a renaissance luth on october 10, I received it in Lisbon, Portugal, on november 17. It was very very well packed, no problem with the transport. The quality of the instrument is good, it has a beautiful sound and good quality of construction. I am very happy with the instrument. Two or three weeks after order the instrument I asked for some information about the date of delivery and I could not obtain an answer. That maybe you could do better and give some information. But, as I said, I' m very happy. Thank you very much.

November 6, 2024
Rated 5 out of 5 stars

She Arrived Perfectly

My lute arrived intact and well packed. Fast delivery from Ireland. Ordering in the website was very easy.

One comment:
Please consider including dates of holidays in your website when you will be closed and are not able to respond attentively. You could have holidays that other countries do not celebrate. In my case, who lives across the world did wonder why a tracking number took several days to obtain. Thank you.

November 4, 2024
Rated 4 out of 5 stars

Left Handed 7 Course Lute

The instrument was packaged carefully so it appeared to not be damaged at all in transit (and my cat appreciated the box). It also arrived faster than I expected it to.
The only thing that bothered me was that I got an invoice for £70something for it to be importer into England because of Brexit just before it was due to arrive and I was not made aware that I would have to pay this fee until the instrument had already been shipped. Being told about this in advance would have been helpful.

October 23, 2024
Rated 5 out of 5 stars

Muzikkon O’Carolan 9-string harp

Checked on the availability while it was the weekend and got an immediate reply (was fully prepared to wait until the Monday). Had a very helpful discussion about when to pick it up and we finally settled on having it sent to the B&B I was going to be staying at. Picked up the harp today and it is PERFECT. Beautiful design, very well crafted and such good value for money. I had read some off-the-wall reviews about the Muzzikon products while waiting to collect my instrument, which did worry me a little, but I had absolutely nothing to be concerned about. From the start to the finish, the customer service has been excellent and the harp itself is gorgeous and has a lovely sound. I am new to harp playing (I do play the Lithuanian kanklės, so I have some idea about string instruments) and I am excited to make progress with my small O’Carolan harp. Go raibh míle maith agaibh!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Lute in Mexico

I bought a lute. I live in Mexico and the delivery time was very fast. There was no problem or difficulty in tracking my order. Today I finally have it with me and I am very happy. It came very well packaged and arrived in optimal conditions. Thank you very much!

October 15, 2024
Rated 5 out of 5 stars

Happy in Whitefish, MT, USA

I ordered a Camac Harp from Muzikkon on Aug 10. It arrived in Whitefish yesterday. The packaging was superb and the harp is in mint condition.
The reason for delay in shipping is that « Camac » closes down for Summer vacation.
I called Muzikkon from the US a couple of times and they were very courteous and patient. This business definitely deserves 5 stars.

September 24, 2024

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