My-iClinic Reviews 

365
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I am trying to find out information on presbyond, and options. And why they are so much cheaper than others on fsce of it. The first person to answer the phone said (no qualifications in optome... See more

Company replied

Rated 5 out of 5 stars

My-iClinic in Whetstone, North London is, quite simply, the best. I went there for a bilateral cataract procedure, and the surgical team's depth of technical expertise, professionalism, care and empat... See more

Company replied

Rated 5 out of 5 stars

I recently had double eye cataract surgery performed by Mr Bolger. Having been highly myopic from a child, it was evident from my initial consultation that Mr Bolger was extremely knowledgeable and... See more

Company replied

Rated 5 out of 5 stars

I chose My-iClinic for my SMILE laser eye surgery as they were local to me. Great service throughout and showed passion and care. Seen quickly at diagnosis and subsequent sessions. Procedure,... See more

Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Private Hospital
  6. Surgeon

Information provided by various external sources

Independent eye clinic specialising in Cataract, Glaucoma, SMILE, LASIK, Presbyond, Macula Degeneration and Paediatrics.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

365 reviews

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4.3

All reviews

(365)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Total satisfaction of a returning patient

I am a returning patient to the My-iClinic having had both my cataracts dealt with by Mr Bolger in 2016 when I was 72. He told me at the time that, owing to my type of cataract, I would need another treatment at some future date and for some time I had noticed increasing greying of my vision in my right eye. I have now had YAG laser capsulotomy on this eye and the result is remarkable. I have renewed sharp and bright vision and I don't need new spectacles at the moment. I have no hesitation to trust Mr Bolger with my left eye when it comes to its later stage of lens clouding.

May 5, 2021
Unprompted review
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Reply from My-iClinic

Dear Mrs Best,

Thank you so much for your lovely feedback about Mr Bolger and My-iClinic. It has been a pleasure treating you over the years.

We hope you are enjoying your sharp and bright vision and being spectacle free. We look forward to welcoming you back into the clinic should you ever need to return.

Take care,
My-iClinic

Rated 5 out of 5 stars

THANK YOU FOR THE…

THANK YOU FOR THE PROFESSIONAL,EFFICIENT & FRIENDLY TREATMENT I RECEIVED FORM RECEPTION TO SURGERY & POST OP:
THANK YOU MOST OF ALL FOR THE IMPROVEMENT IN MY SIGHT

May 5, 2021
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Reply from My-iClinic

Dear Mr Willbourn,

Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your journey with us, from being welcomed to reception, to the treatment and your post-op care.

We are so happy that your sight has improved and wish you all the best!

Take care,
My-iClinic

Rated 5 out of 5 stars

Very clean environment

Very clean environment, with well mannered professional. Well done

May 4, 2021
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Reply from My-iClinic

Dear Mr Kayode,

We are happy to hear that you were impressed with the cleanliness of the environment, alongside our professionalism.

Thank you for taking the time to leave us a review.

All the best,
My-iClinic

Rated 5 out of 5 stars

Great Team up there in North Finchley

Great Team up there in North Finchley, they explained everything and it happened as they said it would and I’m overjoyed with the outcome perfect vision in HD for the first time in a longtime.

Thanks to all

May 4, 2021
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Reply from My-iClinic

Dear Mr Robinson,

Thank you for your review. We agree that we have a great team in our clinic! It is our goal to explain everything to our patients to make them as comfortable as possible before their treatment.

We are delighted to hear that you are overjoyed with your new vision and hope you continue to enjoy seeing everything in HD!

Take care,
My-iClinic

Rated 5 out of 5 stars

My eye sight was about minus 11

My eye sight was about minus 11. In 2019 during my routine two-year –sight – checking my excellent and kind optometrist Mr Mohan Vaithianathar advised me to think about laser surgery. He recommended My-iClinic and provided me with its card, for which I will remain grateful forever. I searched Dr Bolger and as soon as I read a focal sentence that 20 eye specialists were his patients then I stopped my search and said to myself if 20 eye specialists can trust him with their eyes why shouldn’t I do so. When I went to the clinic the warmth and civility of the staff was amazing; far more organic than just a business demeanour. Dr Bolger was down to earth. I found him one of the best listeners I have ever dealt with. Due to suffering from my extremely poor eye sight during more than 50 years of my life, I spoke a lot and almost entirely irrelevantly. But he listened to me so attentively as if my every word was a vital piece of information for the surgery he was to carry out. By the end of the session my trust in the splendid combination of his professionalism and compassion enhanced into a level that I interrupted his explanation about the technicality and nature of the surgery and only wanted to ask him three strategic questions which were: have you ever done a laser surgery for someone whose eyesight was about minus 11? He said no, not beyond minus 7. Is the fact that my eyesight is minus 11 an issue for the surgery? He said no. Is my age an issue for the surgery? He said no. After hearing his answer I said to him “I fully trust your judgement and just want to go ahead with the surgery.”
Dr Bolger and his good colleagues’ attitude and demeanor around the time of surgery and inside the theater room gives everyone assurance of being in the safest hands. The surgery was done absolutely without any pain or discomfort. As I mentioned before, Dr Bolger is a great listener. Not only that, when you point out your worry and anxiety to him, he will immediately and with undivided attention address your worry. One day I was getting late for my work whilst waiting for his staff to take images of my eyes and forward them to him. I went to his room and let him know about the issue and he rose without any hesitation and told me “ok, instead of images let me see your eyes directly”. I followed him to a room where there was a big machine and he examined my eyes directly. On the day of surgery I told the optometrist that having a good reading sight is a very vital priority of mine so if you could let Doctor Bolger know that. After a few minutes he approached me and assured me that your desire will be adjusted accordingly by utilizing “Smile ...”
I understand the philosophy of this kind of surgery by definition is “becoming independent from glasses” and Dr Bolger would repeatedly say to me “your eyesight will be as it can be with the best glasses you wear”, but for me this surgery has been beyond that. My eyesight is much better and clearer than with wearing the glasses. When I went out for the first time after the surgery I saw the houses as if they had just been washed clean and cars on the road as if they had just come out of car washes. I am wholeheartedly grateful to my good optometrist Mr Mohan Vaithianathar for his advice. And as I told Dr Bolger after the surgery “you are one of the quiet heroes of humanity who don’t appear on the waves and pages of media but change peoples’ lives drastically”. He will remain my hero.

April 26, 2021
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Reply from My-iClinic

Dear Mr Basharat,

Thank you so much for leaving us such a lovely and genuine review on your journey and progress with My-iClinic and Mr Bolger. We appreciate all recommendations and are grateful that you chose to have your treatment with us. It has been a pleasure treating you.

We agree that you are in the safest of hands with the My-iClinic team.

We are delighted to hear how happy you are with the results of your Presbyond treatment. It is great to hear that your eye sight is better than it was with glasses and hope you are continuing to enjoy your new vision spectacle free.

All the best,
My-iClinic

Rated 4 out of 5 stars

answered all my questions clearly

answered all my questions clearly. the optometrist provided me with plenty of time for the free consultation. thank you.

April 21, 2021
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Reply from My-iClinic

Thank you for taking the time to leave a review.

We are glad to hear you enjoyed your free pre-scan. We aim to give patients all the time that they need to ask any questions they may have about their treatment options and are delighted to hear you felt this way too.

Best wishes,
My-iClinic

Rated 5 out of 5 stars

Very polite and efficient

Very polite and efficient. Analysis of the eye was done quickly with very sophisticated equipment and the diagnosis was therefore carried out clearly and efficiently.

April 21, 2021
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Reply from My-iClinic

Dear Mr Whitton,

Thank you for taking the time to share your positive experience of your time at My-iClinic.

It is always great to hear how pleased our patients are with the level of care and efficiency they receive with us.

Best wishes,
My-iClinic

Rated 5 out of 5 stars

Cataract operations

Had cataracts removed from both eyes. All staff were friendly, efficient and professsional. All appointments went smoothly and I have no complaints.

Many thanks.

April 21, 2021
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Reply from My-iClinic

Dear Mrs Osmotherly,

Thank you for taking the time to leave a lovely review of your experience with My-iClinic.

We hope you are enjoying your new vision.

Best wishes,
My-iClinic

Rated 4 out of 5 stars

Overall a very good service

Overall a very good service. Receptionists need to be a little more on the ball! Forgot to give me a medical form to fill which then delayed things 15 minutes when they were ready to see me. Everyone very friendly, including the consultant, and not in the least pushy towards procedures.
A little more obvious Covid secure procedures wouldn’t have gone a miss. Wiping of surfaces in front of me would have made me feel more confident. Otherwise very satisfied.

April 21, 2021
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Reply from My-iClinic

Thank you, Mrs Kay, for taking the time out of your day to provide us with your valuable feedback. We can assure you that all the equipment is wiped in between each patient. We do normally do this in front of patients because, as you said, it encourages confidence. We also check staff and patients temperatures on arrival, patients fill in Covid questionnaires, we have dividing screens at reception and in the admin office, we also employ a bubble seating system in the reception waiting room and all but one of our staff members have been fully vaccinated. However, making these precautions more obvious, as you said, would only be beneficial.

Best wishes,
All the team at My-iClinic

Rated 5 out of 5 stars

Cataract Surgery - Excellent Care from the whole My-iClinic Team

I recently had double eye cataract surgery performed by Mr Bolger. Having been highly myopic from a child, it was evident from my initial consultation that Mr Bolger was extremely knowledgeable and that gave me every confidence in his advice. Even having both eyes done on the same day, which caused me some concern, was handled professionally and expertly. Three weeks later I am still amazed at the results. I would highly recommend Mr Bolger and his team.

April 21, 2021
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Reply from My-iClinic

Hi Helen, thank you for sharing you experience.

Many patients are apprehensive about having bilateral surgery (both eyes at the same time) but it is actually easier for the patients because the recovery time is shorter compared to when you do both eyes separately. So we mostly perform bilateral cataract surgery as its best for the patients. We appreciate your recommendation and kind words.

Best wishes,
My-iClinic

Rated 5 out of 5 stars

My-iClinic - fab experience

The whole experience from the original phone call to the day of surgery was excellent. The Reception staff were friendly and very helpful. Matt (admin) was superb. He was thorough, cheerful, professional and just so great at what he does. Before, during and after the surgery the consultant was also very good - attentive, made me feel at ease and I felt well looked after. A fab experience and I would recommend to anyone!

April 21, 2021
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Reply from My-iClinic

Thank you for leaving us a review we really appreciate your time. We are so pleased that you were happy with each stage of the process, we pride ourselves on having friendly and attentive staff.

Best wishes,
My-iClinic

Rated 5 out of 5 stars

Iclinic -A rare gem in London, set apart from the rest of its kind

Such a wonderful establishment. Staff are polite and always willing to go out of their way to help and explain things clearly to you. The lady at the reception is ever smiling and nothing is too much when trying to assist the patients. Ms Sancy Low is my consultant and what a wonderful and highly experienced consultant. Thorough, patient and carefully explains everything you need to know. Sets my mind at rest everytime.
Apart from the consultants I got to be tested on their top notch, state of the art equipments as well. I am honoured I was refered to Mr James Bolger which my doctor had only great things to say about him and his experiences; who them refered me to the specialist in the care I required at the iclinic. Ms Bola Odufuwa has an excellent reputation in the field so knew I would be in great hands when I realised this was where she practices.
Many thanks to everyone in the eye clinic from the patient care coordinators to the specialists/consultants and after care team.

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

Every Confidence in My-iClinic

I have had glaucoma for many years and I was not particularly looking forward to my field test as I did not feel my last one was particularly efficient and was done twice. I have had many previous field tests with no problems. I need not have been concerned! Matt performed the tests required efficiently and professionally. He explained the test and was very proficient. A great member of the My-iClinic team who really are excellent. Mr Bolger recently carried out my cataract surgery and Ms Odufuwa takes care of my glaucoma. I feel very fortunate that I am able to attend this clinic and feel that my eye sight is being taken care of so well.

April 19, 2021
Unprompted review
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Reply from My-iClinic

Thank you, Mr Dowler, for taking the time to leave us a review. We are pleased to hear you are happy with all the different clinicians you have seen here. Our technicians, like Matt, work hard and work closely with the consultants, like Mr Bolger and Ms Odufuwa to provide comprehensive care from start to finish.

Take care,
The My-iClinic team

Rated 5 out of 5 stars

Very detailed & patient myopic examination

Very detailed & patient myopic examinations done by caring optometrist for my 2 kids (aged 7 & 9), followed by another thorough consultation made by Dr. John Bolger. The whole process took about 2-3 hrs but totally worth it as in every procedure was done comfortably and clearly explained! Would highly recommend you to visit them if you are concerned with any rapid myopic development and want to seek solutions.

April 10, 2021
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Reply from My-iClinic

Thank you for taking the time to leave us this review! We really appreciate your recommendation. Combating the growing Myopia epidemic is a huge passion of My-iClinic, our Myopia control clinic is the only clinic in the UK that provides Atropine and specialises in slowing the progression of myopia in children.

Take care,
The My-iClinic team

Rated 4 out of 5 stars

My first time experience at My-iClinic…

My first time experience at My-iClinic was very good after being recommended by a friend. All the staff was friendly and helpful. The environment was clean and welcoming. I attended for an initial Consultation and tests. The only reason I did not given 5 stars was due to the price associated with the individual tests which I thought was a bit high given they were just standard optition tests.

April 10, 2021
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Reply from My-iClinic

Hi Debbie, thank you for you positive feedback about our staff and environment. We will take all of your feedback into consideration.

Take care,
My-iClinic

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Staff guided me through the various investigations in a professional and caring manner. Full explanations given throughout which was very reassuring

April 9, 2021
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Reply from My-iClinic

Thank you for taking the time to leave us a review. We pride ourselves on giving each patient full explanations and the time they need to feel informed about their care.

Best wishes,
My-iClinic

Rated 5 out of 5 stars

Dr John is exceptional in treating…

Dr John is exceptional in treating Myophia in kids. His approach is pragmatic and natural. Probably the only Dr to prescribe Athropine drops in the UK. The clinic is well prepared for Covid with all precautions taken care off.

April 9, 2021
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Reply from My-iClinic

Dear Mr Singh, thank you for your positive feedback. Mr John Bolger is very passionate about treating myopia in children and has spearheaded this cause in the UK. To our knowledge we are currently the only clinic prescribing atropine in the UK.

Take care,
My-iClinic

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. When you are playing with your eyes you need 100% confidence and you get that from Mr Bolger and team

March 30, 2021
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Reply from My-iClinic

Thank you, Mr Southwell, for your kind words we know that sight is precious and we are pleased to have been able to help you with yours!

Best Wishes,
My-iClinic

Rated 5 out of 5 stars

Excellent

Excellent, timely and attentive care. A real blessing when the NHS clinics are under such pressure from the pandemic backlog.

March 30, 2021
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Reply from My-iClinic

Thank you, Mr Hirst, for taking your time to leave us a review. We are happy to help and to relieve some of the strain on our NHS.

Take Care,
My-iClinic

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