MY Uk-mail 

Website parcel tracker stated "delivered Thursday...signed for by Del."
In actual fact it was in the local depot awaiting delivery.
Incompetent!

If you think you can not lose 12 large chipboards ask uk mail to deliver them!!! Shocking!!!

Terrible service with 0 customer service don`t ever think to deal with them

My delivery never showed up many times and no one is resolving the issue for me despite me mailing them. No refund for my lost time either. Worst customer service. Delivery person was too lazy to show up on 2 occasions. Holding my parcel and refusing to do anything for me to resolve the matter.

Repeatedly requested for the goods to be left with my neighbour, not once did they try to deliver to my neighbour- they just kept posting a card through my door. I needed my goods by tonight & they have not arrived, I haven't yet managed to speak to a human being. Appalling service & they make you pay for it too?!!!!!

As much as I love speaking to automated messages, now is not the time and place whilst I'm trying to get a problem sorted without waiting God knows how long for a reply to an email.

According to the card pushed through my letterbox I wasn't in when they tried to deliver my parcel (left behind the gate!) and although I chased after the driver he conveniently didn't see me. He certainly didn't knock at the door and I'm just glad that I wasn't out and that it wasn't raining.
Awful service and my opinion of this company is lower than a snake's belly.

What a fantastic company wish more so called mail services were like uk mail not only do they txt to let you know what time they will be with you they are also friendly and helpful if you have to contact them great service.

I simply wanted to change my delivery so it could be left with a neighbour. A simple request for a courier company right!? WRONG!!!! They have open and shut 3 'cases' where I have put my request in. They have no phone number and some crappy contact us section where they fob you off with automated replies. Just a complete bunch of jokers. Why DHL are associated with this rabble is beyond me!!!!

UK Mail had to collect four packages from Preston and deliver them the next day.
Only received three. Went onto their website to contact them by phone. The only option available is automated.
So then filled in a customer services form. Received an email with a case number. Two hours later received another mail from U.K. mail to say that they are happy to say that the case is closed.
Over three days I have opened a total of 9 cases and one by one I have received emails from ukmail to say that they are pleased to say case is now closed.
I am at a loss as what to do next. I need all 4 parcels to complete a project.
I cannot reorder another part as they are no longer available as I bought the last four.
The company is part of DHL and Deutsche post.
I would not use or recommend this company to anyone.
If you want a long and prosperous life avoid dealing with ukmail.

Where do I start. 1. No card after first delivery attempt, why? 2. No parking spaces for customers to collect so you have to find parking on a trading estate. 3. No arrows pointing you in the right direction to collect from. 4. When you do find a door you have to press a buzzer for attention while standing in the cold and wet. Why no counter inside with a buzzer like other courier companies? 5. Person was dressed in jeans, top and a body warmer. Really made me think they were a professional company!! 6. No smile asking me how she could help and waited for me to say what I wanted. 7. Said she was getting my parcel then dissapered for 5mins before appearing with a high visibility jacket and saying she was just getting it. Where was she for the 5mins then? Working in customer services myself it was awful. Did not feel they wanted me to collect my parcel as they had already had the senders money. I personally will never use them and would even say Yodel are better than this bunch at least I got a friendly face and manners when going there!!!

Terrible service. Parcel was delivered to a location which was not our address. the confirmation email we received said it had been signed by us even though the location of where it was signed for was not our address.
Terrible that it was delivered to an incorrect address, now having to try locate where it is and customer service not much help.

I missed my package the first delivery so as I know my neighbours in all the time I emailed asking for it to be left with her however I did not pull the slip out of my letter box no I actually found it in the communal on the floor screwed up and just thrown down covered in muddy foot prints with nothing even written on it if it wasn't for me being curious I wouldn't of even known they had attempted to deliver my parcel they have been 3 times now apparently this is a lazy good for nothing company this isn't the first time I've had problems either shut it down

I ordered a watch form Holland which was shipped to the uk using Skynet.nl.
it arrived in slough and was passed on to ukmail for delivery.
it arrived at a hub in Newcastle upon tyne then disappeared.
I assume some worker thought it was a parcel of WEED and half inched it and is now sat off his head in some layby looking at the time on his new watch wondering if he should deliver his parcels or not.
I BET HE THOUGHT NOT!!!
someone step in and shut them down.

...now some people would call them downright lying con-merchants - not me...I'm sure they're right when they emailed me that no-one was here when they tried to collect (despite reception being open all day) - clearly we must have all been in a parallel universe!! And no-doubt it was our fault when we received a message from them saying that the parcel they hadn't collected yet was out for delivery!!! Oh, and I'm sure they were truthful when their chat-line said that the driver was in the area and would be with me in the next hour or so...and then later told he couldn't find us AFTER the time they said the parcel had been collected!!!!!

Confused? Don't worry - these people are legal decent honest and truthful in every thing they do...Honest! But in THIS universe, they're rubbish!

Should have had a delivery of a Talk Talk TV Plus Box yesterday. Was home in advance of my delivery window to find a sorry you were missed card in the door. The card was left before the delivery window but on the tracking it showed up delivery attempted within the delivery window. Drivers name must be Billy Bull or something like that. After trying to contact which you can't via phone at all. Only via Twitter or Facebook Page. Joke in itself. I was told the driver would be requested to come back and make the delivery. Guess what. It didn't come. Then I was advised the delivery would be made the next day. I requested it was sent to my work address and I am not wasting another day at home waiting for Billy Bull not to turn up again. They assured me the driver had been notified to delivery to my work address. Guess what!! No delivery to work address. Instead a text message to say I had once again missed the delivery at the home address. Now they don't even know or can confirm what address they are attempting to deliver to next. It's so messed up it's almost funny! How do they managed to run a company like this? Legal robbery!!!!!!!! No service whatsoever and I will make sure I never order anything that use UK Mail for a delivery service EVER again.

A buyer had arranged to have an item I had for sale collected from my house.
I received a txt stating that collection would be within an hour's window that morning. No collection.
Checked the uk mail tracking site to find that the item was marked as collected and expecting delivery to the customer the day after!
Tried to find a phone number to speak with a service agent but all uk mail's numbers now lead to a 3 option automated line with no recourse to humans. Terrible.
Have emailed several times regarding the matter but to no,avail.
Roll on Hermes, DPD etc

UK-mail's "Delivered while you were out" card was left in the communal post box of our flat. However, it had no recipient's name or the flat number, and whatever the scribble was on the card was totally illegible.
I've tried to find out who the consignment was for, as I was expecting a few parcels myself, by logging on to the companies website using the card's reference number and our post code, but all I could find was that the delivery was made on the previous day and no other information was obtainable. There was no telephone number to contact the company and the only way to communicate was through a small email portal on their website. I could only assume that the consignment was not for me, and it had been picked up by the right recipient, but there was no easy way to confirm my assumption. I for one would never use this service.

i have the same problem with other customer that left a review.this company should shut and be reported to trading standard.. i don't think they even tried delivering your item. the nearest depot is about 45 minutes drive and i have tried rearranging delivery 3x and emailed them with no success..it frustrating

If I could give zero stars I would. Firstly the delivery driver just put a calling card through my door without even knocking, as I was right next to the door I ran out and called after him, of course was ignored. Then arranged to pick the parcel up at the depot the next day which was easier than relying on the driver again, they then emailed saying it would be delivered that day followed by then changing that again to Monday. I work on Monday so this wasn't really good enough, I then attempted the impossible task of trying to find someone to speak to. Will never buy anything again that will be delivered by this company.