MY Uk-mail 

Second time I experienced using UK mail for a delivery from M&S
They have had my parcel for 2 weeks but not delivered it yet. Every day they say it will delivered between 1 and 2pm and every day it doesn't arrive!

Have called "helpline" however cant speak to anyone to sort it
Have tried emailing and just get a response saying "case closed"

Avoid this company if you can!

02477711500 .... this is the worst company I have ever dealt with! LIES about my delivery...attempt to deliver...fair enough I wasn't in. Call O2 to find out why they left in a hurry before I got to answer door... they told me he delivered to a neighbour. .they didn't she's in hospital. I got a call back from the company. .. how I got the number. they then said my mum took the parcel then said a person entering the property was given it...they were not!then they backtracked and it's still on the van they can't deliver today...suggested to the person on the phone that of he's bored to look at the reviews for UK mail....he hung up on me lol

Payed for next day delivery, booked between 6-10pm. Waited in all evening only for it not to be delivered and for them to say i was not in! (what a load of rubbish) Tried to contact them, no real person to speak to. Then received another text to say it will be delivered the next day. Still didn't get delivered. Third day now and still no delivery. Whats worse is that you cant even contact them as their website is rubbish! Their phone lines are even worse! Arghh absolutely fuming. The worst delivery company i have ever dealt with.

UK Mail delivered a parcel to me from M & S. They offered choice of safe place delivery on their website in case you are out when they call , I filled in their form accordingly and left in my chosen safe place for their delivery driver to take. I also chose to receive an email when I was next for delivery. Instead I received an email with 'sorry you were out, we have left your parcel in your porch with a reference number card'.
Puzzled, as the doorbell hadn't rung, I opened my front door (we do not have a porch), and there it was, lying outside on my doorstep for anyone to take (no card with reference number). The 'safe place' delivery card was still pinned to the door of my chosen safe place. I contacted UK Mail who replied by email to say my parcel was noted delivered and the case was closed! Absolutely rubbish delivery service I would not recommend to anyone.

If there was a 'zero star' choice, UK Mail would get it from me. No human contact possible - even their local depot does not answer the phone. Multiple problems with re-booking after their first effort at delivery which ended up at the wrong address. Each time I re-booked for delivery the following day, I was thanked for arranging collection from the nearest depot - 45 miles away! I have been using and specifying carriers for over 35 years, and never have I had the misfortune to suffer such a dreadful service. Even their complaints procedure is sorely lacking and results in zero response or apology. I will now never deal with any company which uses UK Mail for delivery. Shameful; they deserve to go out of business very shortly.

All last week going to deliver stayed in every day no parcel just text saying we tried to deliver card in door , there was no card in door the door bell never rang , I called them but it's email only so I sent them one complaining with in min got one back case closed , rubbish now book for today Monday tracking just saying delay I know I'm not going to get it today but I'm going to sit by window with CCTV and if they do the same thing then I'm going to give all my emails and video over to my solicitor , yet again Monday here staid in all day then get updates they say I've changed it for tomorrow Tuesday ,how when I ain't got in touch with them , there con artist that's all thank god it's going to rip of Britain they said they like to know about them plus I've got inside video of them what the do with your goods if you like to join me with rip off Britain about ukmail please call me on 07477786222

No explanation, no contact phone numbers, website has little to no information about when or if ever my delivery will arrive.

I will have to start asking online companies which delivery company they use, before placing an order.

The first estimate was for 1st November and then at around 9pm last night (1st) the manage delivery said 'rearranged by parcel recipient'. This was a lie. The delivery then mysteriously was arranged for the 2nd November. Now (9.46am on the second November) it is just saying 'delayed' and is still at the delivery depot. What absolutely terrible service! Not what I expect from a courier service.

Had put my work address postcode by mistake, now i can not collect parcel from there collection point one hour away and they will not deliver. Even though i have proof of address for both home and business address. Can not contact by phone all automated have lost £200 parcel. Will be getting legal advice no matter how much its cost. Its the principal of the matter yes my mistake but offered to collect or pay additional costs and they are not interested. Totally useless avoid.

Look at all the reviews on here that look so fake. They are useless, they did not deliver my sisters phone to the right address then said we had to talk to the sender to sort that out?

Then today I had a parcel ive been trying to get for a week, I put online for it to be put in a safe place, left the card out, TWICE. It never came and then they said as it had been 3 attempts it's returned to sender
The third time I was outside my house for 6 hours working and they never came, You CANNOT get through to customer service to speak to someone, unless you call 024 7693 7770 option 1, type 1234567# press 1 for postcode then wait till it says speak to adviser press 1. They are so useless and it's ruined my week as it's a mechanical part for my means of transportation so has literally cost me hours of journey time a day as I need to take public transport otherwise. They refuse to redeliver and want to charge the sender again for redelivery

Don't us them, horrible customer service. Lazy drivers. No words. Even yodel is better

Stay well clear. State you have to be in to receive your parcel so you take a day of work to be told that item has been delivered to a unknown person called Bark Wilson. Automated systems so cant talk to anyone and they then close case off without phoning me. Eventually found my item 4 days latef at random person in village after leaving notes through peoples doors. Joke company !!!!!!

I had to go to UK Mail on a work experience through the Jobcentre and let me tell you,you don't want your parcel handled by these moronic,inept Neanderthals.

They are the most galling,odious, ignorant and horrible people I've ever had the misfortune to work with. They do not give a toss about your parcel,believe me. On my second day of working there I had a member of staff curse at me for no reason. (It won't let me put it on here what was said) That's the caliber of person that will be handling your parcel if you use this awful company.

Use this company at your peril.

UK Mail's Customer Help Line number does not work. Upon sending email contact, all I got in return was automated messages. Calling cards left with no information.

Typical terrible service!!!!

This company should be avoided like a bacterial infection.

Discourteous abnoxious horrid company, they must have a specific recruitment policy to get such rude and ignorant people working for them.

I have had to refund three customers because of them. Items broken on delivery. One customer said the parcel had boot footprints in it and the item was in bits.

I had the misfortune of running into this company through Argos drop off

Have a look at the Duspatches documentary on YouTube or just google it. Then tell me, you would trust your business to that nonsense!!

This is the second time the exact same thing has happened. I was given a delivery time slot and then they deliver the parcel 2 hours early when i am not even home. So now I have to travel miles away to collect if from a depot. Grrrrrrr cant tell you how annoying this shambles of crap company is. AVOID!!!!!!!!

was in waiting for parcel..heard no knock? went online been delivered? no address just a random name never heard of before ... am i supposed to go knocking up the street looking for this person? total rubbish inconsiderate service. will the parcel come to me.. i dont know. will i get my money back? bearing in mind they have delivered it, sort of..dont know prob not. fuming.

This company is s*** no one should use them, I have missed the parcel twice now and the 2nd time I was late for work because I waited for the parcel which was meant to arrive between 8:56 and 9:56, at around 9:12 I get an email saying attempt to deliver has been made which there hadn't been as the driver never buzzed the door and the email also said that the driver left a card which when I looked in my letter box it was empty.

I have never come across such incompetence before in my life. First you get a mail stating the time slot which they never deliver on and then their system states that 'delivery attempted'. When you dont want to deal with them and book to collect from the depot they say that the parcel is out for delivery. What a bunch of jokers ! This company needs to shut down ASAP for the benefit of people and UK.

TOTAL CRAP .... I get an email saying my parcel is being delivered between 11.47 -12.47 at 13.00 get a text saying 'driver delayed your parcel will be with you soon' ... SIX HOURS LATER ...no parcel no more messages and tracking still says your parcel will be delivered today between 11.47 -12-47 !!!
At 6pm I try to ring them, but there is NO OPTION for delivery inquiries !
Next day the tracking information is still the same. So NO DELIVERY, NO CARD, NO IDEA ... where is my new expensive laptop ?? CONTACT Seller .... 3 days later it appears to be LOST ...
Eventually I get refunded ... WHY DO BUSINESSES USE THESE JOKERS ... BECAUSE THEY'RE CHEAP ?
WELL I PAID £18.00 FOR NEXT DAY DELIVERY the seller paid much less but lost over £400 .... WAKE UP PEOPLE !!