MY Uk-mail 

Absolutely terrible service. I was at shop. No one came and they have update in website, that attempted to deliverd, I was waiting whole day, Rubbish

I ordered something from Amazon to be delivered to my home address. We work full time so we can home to an attempted delivery card and they tried to redeliver the following day.

I went online to try and organise the delivery to be left with my neighbour. Upon trying to schedule it online - there was an error to confirm my details could not be retrieved - but confirmed that the package would be redelivered on Wed 12th Oct. So I left it and submitted a help ticket - which was confirmed by email that they would look into it. An hour later, I received another email to confirm my ticket was closed - no resolution, no contact, nothing.

Furious, I then found a found phone number and through the automated line, it confirmed my package would be delivered on Tues 11th Oct? A day before the website said.

Today, I rang the line again and battled my way through to a human. Sarcastic, unhelpful and obviously not sorry. She told me the package had now returned to sender as they had been holding it for 5 days - even though I have been contacting them for 5 days straight trying to resolve this situation!

Fuming, I asked her why I hadn't been notified and had been given two different re delivery dates - she gave me no answers, only apparently sorry for the inconvenience.

Bunch of liars, awful customer service. I will be looking to get a full refund. Never ever use these guys again!

Absolutely terrible service. I was at home. Van arrived. No one came to the door . Them found card saying sorry we missed you. I went out and spoke to the driver. He said he didn't have to knock on the door. He could throw .. sorry place parcel over the gate. Which he had done. I told him he was stupid. Then sent me an email saying sorry you were out. We missed you.
This company are woeful. I really don't like liars. The driver got the biggest shock when I banged of the van window .. delivery card in hand saying what's this .. I'm in .
How can you deliver without knocking on a door. Can't get my head round that.
Seriously this company are a crap. Bad attitude and lie. They don't respond to criticism and I won't waste my time ringing them .
I will however harang marks and Spencer and get them to stop using this crap company.

I was waiting an hour either side of when they supposedly attempted delivery and we live in a small cul de sac so I think I might have noticed. And of course there's no way to contact them, i mean why would they have they;re so crap they'd do nothing but answer the phone to disgruntled customers.........as opposed to doing nothing for other reasons.

total farce from day 1. impossible to speak to some one and no attempted deliveries made when tracking said they tried. every email I send requesting info has a reply to say not enough info given and enquiry is closed. I truly hope that they never have to deliver here again because I still have no parcel.

Absolutely shocking service from this company - they tried to deliver a parcel, I was working so they put a card through the door. They then emailed me to tell me. When I tried to call the company every number online for them does not exist, even the number THEY have provided!! tried to re arrange delivery, said it never recognized any postcode. I have then asked to pick up from the depot in Cambuslang. Once I re arranged it I have since received 2 more text messages (which I cannot reply to) advising it will be delivered again Wednesday AND Thursday?!?!? So will my parcel be at the depot or not?!?! terrible company. mobile phones direct will do well to drop this company!

My delivery slot was between 13:30 and 14:30
at 12:00 their site said they had tried to deliver but they did not put any card through the door.
There was a message on the door that they could deliver to side gate and pick up their delivery note, this was also set on their site.
there was a mobile number on the door for them.
They did not come.
I expect they are cheap but is that why they are so bad.

Shocking service or lack of - I don't know why anyone or any business uses them. Unbelievably rubbish!!!

Not even worth explaining, just avoid at all costs.

Give you a day and time but do not deliver. No live person to talk to. Late delivery.
Customer services contact you via email the following week asking you if the parcel has been delivered!

I got a email from UKMAIL saying they attempted to delivery my package but nobdy was in and they instead delivered the parcel to number 13 and put a card through my door. This is not true, my partner was on the front of the house at the time and they didn't attempt or leave a card. After speaking with them it turns out the delivery driver had delivered it to a completely different street and would have to go back and collect this and deliver it to us. However two days later i still haven't got my package.

I since spoke to them it again, it turns out the driver was mistaken, and the package was left with my neighbour, it wasn't and now they are unable to help.

The customer service stafd where rude and condescending, unable to even imagine the case where they was wrong. They also back track on what they say, so initally the cordinates said the driver left the parcel at a different street, but magically two days later the scanner said it was my street, but then moments later she said the driver told them it was my street and it was updated to reflect that.

Wouldn't use them in a million years, my company will never deal with them and i'll advise all our clients to stay clear.

Received a card to say delivery had been attempted and to contact to arrange collection - so attempted this as directed on the card but every time I entered details I got an error message to try again. Eventually gave up so tried to contact on phone but this only gives automated responses, telling me my parcel will be delivered a date 2 days ago! I was unable to find any option to talk to a human so back searching on their website went through their contact us form. Which I have now completed twice and then received email to say query closed when I've had no contact from them.
Utterly frustrating
Thankfully eBay seller has just sent a full refund for an item I haven't received - but I have no way of knowing if that was the package I missed.

This company is a joke. Delivery was meant to be made on Monday, said the address could not be found with senders information, although I had a delivery from the same sender but using a diffrent delivery service on Sunday, parcel was delivered with no problem. The customer care!!!!!! Team had no manors and would not let us talk to a manager, she was the highest in the office at the point of phone call. Do not use uk mail they don't deliver on time and the drivers are lazy. Don't get out the van if they can't see the address. They have 2 contact numbers for me, so if the address is difficult to find they could have rang either number to talk to me

They are dishonest, they claim they attempted to deliver, which they did not. Then they said they lost the item when I pushed for information!

Lied on tracking information. delivery was only attempted once. a card was never left and the parcel was sent back to me. Dishonest company that should not be allowed to trade. The amount of negative reviews on this company I can well believe them all. They are dishonest.

If you are a seller of goods on line and use this rubbish company in my experience your customers won't receive the goods . Your customers complaints to Uk mail go unanswered and your customer will get a refund and never buy from you again. I will not travel to a depot on an industrial estate 15 miles away to collect my parcel

Disgusting service, cant get my own parcel. Do not recommend, rude condescending people dont know how this company is still in business. AVOID AT ALL COSTS YOULL NEVER RECIEVE YOUR PARCEL

Disgraceful company with terrible customer services and a supervisor in Exeter branch who could not be bothered to speak to me - avoid at all costs

Could not find the property apparently but they have a phone number that they could have called and didn't. Couldn't find a phone number to actually speak to someone on their website, had to google the depot and search the net for a number. Left on hold for 10 minutes, only to be told it should be out tomorrow and they will actually call me. We'll wait and see, but I won't hold my breath.

I've had the misfortune of being sent things from this company and it almost always ends in me having to go to their depot because the seem to have an inability to actually deliver things when they are supposed to. I ordered a phone from Giffgaff yesterday which promises next day delivery as long as you order before 10pm. Indecently I ordered mid day. Get a text from ukmail.. Heart immediately sinks if its them, yodel or Hermes. Anyway parcel will be delivered tomorrow states the message, to change delivery date select from the following options etc. Did my phone turn up today - of course not. Go online, message states there has been a delay, contact the seller. I'm not sure what they want Giffgaff to do when it states on their tracking info they picked it up at 6pm. I e-mail a complaint and a case is opened. Response - complaint closed, there has been a delay in our service it'll be delivered tomorrow... Some how I doubt it!