MY Uk-mail 

Still waiting over a week later for a item. They only respond by automated replies and appear to do their best to avoid speaking directly with the customer.

To all who read this, NEVER use UKmail.
Three times they've not bothered to knock on my door or the neighbours door even though we've both been in listening for them to arrive.
The postman has left cards with absolutely no information on it, so the first time when we had no idea what it was we didn't know who it was for either to prove it was ours, over the phone they couldn't tell us who it was for either.
I suffer from a chronic illness and cannot drive so I had to get my parents to make the 30 mile round trip to go pick up this delivery, not cheap in fuel, or time for that matter, apparently that was the closest depot to us.
Unfortunately I've had no choice but to use this company as it's the company my phone manufacturers use, I personally would use Hermes or Royal Mail as even they are more reliable.
I've been told the postmen do not get paid unless they deliver the goods so surely they would try a little harder?
DO NOT USE this company.

When I chased them up they claimed to have missed me at 09:25am - a lie - my flatmate and I were both in.
They then said that they dropped it at my neighbours - also a lie - the elderly man next door was in but signed for nothing. They also had clear instructions not to leave the parcel with a neighbour.
I still have not received my new laptop and printer, and they have been of no help in tracking it down, but merely asserted that it had been delivered to the correct address.

Do not ever use this dishonest, incompetent company.

Do not use this company under any circumstances it will probably cost you more in lost wages than your goods are actually worth. My bicycle was collected by UK SNAIL on Monday and I was supposed to receive it on Wednesday. After an hour on the phone trying to get through to them (probably easier to get an audience with the pope) they tell me it will be delivered on Thursday, it showed on tracking information arrange delivery with recipient, surprise, surprise it did not arrive on Thursday. So another hour on the phone trying to speak to a human at UK SNAIL they then tell me they cannot find the parcel bearing in mind that this is a bicycle, rather large package. They promised to ring me back within 2 hours, 5 hours later they call still unable to locate the parcel, then I get a phonecall on Friday to inform me that they are going to deliver on Monday, this is great I will have to take more time off work to wait for the parcel. On Friday I ring again for them to explain that they cannot find my parcel and said that they would ring back within 2 hours, 3 hours later I decide to ring them to my surprise they say that they have located my parcel and it will be delivered on Saturday (tomorrow). An hour after this call they call me again to say that they are trying to get a delivery on Saturday but it might not be delivered until Monday. By this time I've lost the will to live. Please note if you have a business to run and require your parcels to be delivered in good time or delivered at all do not use this company. I will wait with baited breath to see if the bike arrives, to be continued.........

Like last reviewer product was needed for weekend. Seller was great passed it to UKMail next day. On face of it UKMail look good with their tracking app and free notifications of delivery windows. In reality however this is all just polish on poo. Claimed attempted delivery but in all day and no card. Suspect driver decided to end his shift early on a Friday. Impossible to speak to an actual person at UKmail, just either rearrange delivery through app or automated tel no. Sent email via website which then reveals 0845 number which disconnects when rung. Complaint made to seller who I hope reviews his choice of delivery agent. Sooner this company is out of business the better.

Was told my parcel..which was my sons school uniform was due to arrive on thursday 01st sept. I waited in all day with 3 kids driving me and themselves around the bend..no delivery. Impossible to speak to an actual human when I tried to call and no further updates from them. Waited in all of today 02nd sept)..still no delivery. Just had a message on my email to say delivery delayed until Monday 05th sept. So not only have i waited two whole days for this urgent parcel, my already nervous son, has to begin his first day at high school on monday without a uniform.

Am completely disgusted at the service and completely baffled how my parcel can be "out for delivery" on a Thursday and not make it to me until Monday, I live in the UK not Timbuktu!!

These people who have has such a great experience with this company have been the lucky ones. I am livid!.

Had these clown try to deliver a couple of times. Do they inform you when they are going to deliver - NO. I came home to a card saying we attempted delivery and no more information. I tried to use the card reference to rearrange delivery on their website but you can't. Short of staying in the whole day there is nothing you can do as no time frame is even given for second delivery. So then I got a second card through the door saying it is at the depot after another failed delivery. But no information on where the depot is!

Then there is no customer helpline so I had to find a Backdoor way of getting hold of a person to be able to find out where my parcel was and ask them to redeliver on a Saturday when I was actually in.

Why this company is even in business is beyond me. If you can't deliver parcels you should be a courier!!!

3 separate deliveries. One they sit on at the local depot for five days. The second they say 'the delivery was rearranged by the recipient' when I had been in bed for four hours, basically they couldn't be arsed to put it on a van and it turns up a day late. The third they say 'We're sorry, but we do not appear to have received your consignment from the sender. No you haven't you prats, because you haven't bloody collected it.

I ordered some products from a good company that let themselves down by using UK mail! They couldn't be bothered to find my address three times, do not trust there online tracker !! Three days to finally receive a squashed battered parcel by a rude driver dressed in scruffy clothes with greasy hair and blue tinted action man sunglasses (quality image). Please check who your sender is using as a courier first , this firm is a joke !!!!

Really bad service.After numerous attempts of getting my parcel delivered, which I don't know why it was so hard seeming as all my other parcels get here ok, I arranged to pick it up from a local depot. Bearing in mind the local depot is 15 Miles from my home, I got there to find my parcel had been sent back to the supplier. Was told I would need to get back in touch with the supplier, staff no help at all, nor apologetic. Guess they just wanted to get back to eating their cream cakes.

This is the second time i have been sent a parcel by this incompetent courier they send you an email to give a time of delivery but its just lies then you chase it up and then you get more lies. The next time i order anything i need urgently i will be asking what courier firm they use if they say uk mail i will not be ordering the item rubbish rubbish rubbish avoid avoid avoid uk mail should not be in business

Worst delivery company iv ever used, 3 delivery attempts 1st saw him get out the van post a attempted delivery card then drive off befor I realised what he did so sent a email no response 2nd attempt asked to be delivered to my neighbour as I knew I wouldn't be in didn't listen to that so got another attempt delivery card 3rd attempt I was sat next to the front door as I got a text saying they attempt my delivery but no van even turned up! Ended up driving to the deposit 40miles away to pick it up and even when I got to the depo I was treated like crap!! Have now sent 3 emails and still no reply 1 week later.

The attempted to deliver my parcel to the wrong address and left a card to this effect. My neighbour updated me and I thereafter contacted the company advising them of the exact location of my house and a contact telephone number. I was updated by their customer services that the item was back out for delivery and the driver had been updated. Four days later, still no delivery and their automated service tells me the package is no longer available for delivery. Their website is rubbish and constantly asks you to amend details till eventually you give up!

STAFFORD UK MAIL--ABSOLUTELY USELESS, GOT AN EMAIL AT 7am STATING MY VERY IMPORTANT PARCEL WAS COMING TODAY SO I TOOK THE DAY OFF WORK AND WAITED...AND WAITED...AND WAITED.
WATCHED THE VAN ON THE COURIER WEBSITE, THE VAN WAS GETTING CLOSER AND CLOSER BUT BY 5.30PM STILL NO DRIVER.
THEN THE WEBSITE CHANGED TO DRIVER RETURNED BACK TO BASE AFTER I'D WAITED IN ALL DAY FOR HIM.
RANG THE CUSTOMER SERVICES NUMBER BUT SURPRISE SURPRISE NO OPTION TO SPEAK TO A HUMAN BEING, EVERY OPTION IS JUST AUTOMATED.
RANG THE STAFFORD DEPOT, RANG TIME AND TIME AGAIN FOR OVER 1 HOUR FROM 5.30-6.30PM AND NOBODY WOULD PICK UP THE PHONE EVEN THOUGH THE DEPOT IS SHOWING OPEN UNTIL 8PM ON GOOGLE.
WORST COURIER COMPANY EVER-BUNCH OF TO$$ERS AVOID AT ALL COSTS

Terrible company and shocking customer care who really don't care at all. I ordered a parcel off EBay sent on next day delivery. 2 days later when my parcel hadn't arrived I contacted the seller who said he had sent it with UK mail and the tracking number said it had been delivered. The driver left no note what so ever to say where it was. As it was after 12pm on a sat I couldn't speak to anyone till mon apart from a automated voice message which simply said it had been left with a neighbour the name of the person it was delivered to(who i didnt know). I tried my neighbours to my left and to my right and they hadn't received anything. It was only upon ringing them on the Monday I found out it had been delivered to no 26 across the road from me! I explained on the phone how the hell I'm I supposed to know my parcel has been left across the road when the driver had left me no delivery note. I wanted to make a complaint only to be told I had to email (which I already had) and had no reply which I told them. Then I was told to write head office as I could not put a complaint in over the phone. Absolute joke of company!

Ordered stuff on a Tuesday for a Thursday delivery...... Only to find out on Thursday they sent my goods to another depot.....then promised delivered on Friday along with the usually txt etc etc

Guess what no delivery on Friday, promised and txt again that I will get it on Saturday and guess what no delivery on Saturday, apparently they could not get the parcel out for delivery which was a contradiction to there own txt and website

Promised again for. Monday only to find out it coming in Tuesday

Placed a complain on line with them as no human contact on the other side of the phone. Only to receive an email that says my case has been updated and closed...... Can't find where it's been updated.

People I ordered from seem more helpless then me

I had to pay extra to tradesmen for downtime and totally frustrated

I cannot stress to people out there, to avoid using this company..... I honestly prey that this company goes under for bad service, this company would not service a single day in the states

Btw the time spend on the phone is ridiculous and really soul destroying

I've just given up and rescheduled the delivery online after waiting hours for it to arrive. Last week (another delivery) I had to do the same thing, because the driver arried hours early and stuck a card through the door with no information on it. They are the worst delivery people I've ever had to deal with and I will never understand why online retailers use them.

having placed an order with just mealworms i was delighted with their service free next day delivery and their prompt email to confirm shipping awesome. i asked if i was not in please leave with any one of my neighbours.
it went down hill from there on once uk mail got their useless hands on it
i left a note on the door stating where to leave it as i had gone to work.
i had no sooner got into work when i received a text saying sorry we missed you i was fuming.
today i am off work and to my surprise the delivery arrived i asked the driver if he had called the day before he said he had i asked why he didn't leave the parcel with next door and he ignored me and asked me to sign i asked again the same question only to be told he was not carrying a heavy box to next door .
i said i had never used such a useless delivery company in my life to which he told me to use some one else.
i will in future ask any company i wish to buy from who they use to deliver and if its uk mail i will not buy from them which is a shame for the company involved but its my money and i will not be abused in such a way when i am paying.
by the way i carried the box 150 yards to my my stables and i am 5' 2""

1 of 2 packages delivered, courier ran off before I had a chance to check if everything was there. Painful redelivery process. Arranged twice and stayed in ALL day but package never came. Couldn't get through to anyone on the phone. Automated phone redelivery didn't work. Have taken time off work to do a job which I can't complete without this package. I hate this delivery company!!!

I recently ordered an item of flat packed furniture from ebay.
Two unsuccessful attempts were made to deliver this item, on both occasions I was not even informed of the attempted deliveries.
When I phoned the depot, I was informed that the package would be put on to a van the next day for delivery, it was not.
On phoning the depot again, I was informed that I would be called the next day when the package would be on it's way, I did not receive a call.
I eventually had to drive to the depot at a cost of £10 in petrol to pick up the package.
On inspection, the packaging and contents were damaged, including some water damage.
UK Mail refused to refund my petrol costs.