MY Uk-mail 

Company are useless, very rude. I had a family member come to my house and wait for hours, don't think they even knocked as the card was outside on the floor!! If your parcel can't be delivered to a neighbour due to restrictions you can either go to their depot miles out of your way, cue doing their job for them or you can arrange redelivery on a day due to your working pattern you won't be there anyway!! Speaking to staff when you can ever get hold of a person is a ridiculous chore, don't believe they will call you back as they won't, they won't give you a delivery time so after you wasted someone else's time because they waited in for you, you can now waste your own at least attempting to get home in time for redelivery. If they say they will call you back to confirm your request don't believe them as lying appears to be a job criteria and if you try and call back again the automated system will cut you off what joy and still you won't get your package

I had a parcel scheduled for return to the seller on the 2/8/16 waited in all day as it was booked in for collection before 5pm.
THE PARCEL WASN'T COLLECTED ,no surprise having read the reviews of others,
I contacted the seller and he told me UK mail had allegedly tried to collect the parcel at 19:23, which they had not,
I contacted UK mail myself and they were 100% sure the driver had knocked on my door and it was my fault as the parcel wasn't ready for collection. 6 times the guy at the call center told me this and even when i said i had CCTV and i had watched it from 18:30 until 20:00 and no one came to my door, he still insisted it was my fault as the parcel wasn't ready.
HOW DO YOU KNOW IT WASN'T READY WHEN YOU HOOF W**KING BUNGLE C**TS DIDN'T EVEN KNOCK ON MY DOOR AND ASK !!

I WOULD RATHER DELIVER A PARCEL MYSELF THAN USE UK MAIL AND I WILL NOT ORDER FROM ANY COMPANY THAT USES THEM FOR DELIVERIES.my parcel was sent by yodel.

Every single time I have dealt with UK Mail there has been a problem. Every time it is because none of their employers seem to care about the job, as they clearly do not do it properly.

The customer service helpline essentially doesnt exist. There is an automated messege, and if you dont have the details to fit the criteria, which you usually dont due to the complete apathy of the delivery drivers, then you are completely stuck.

You cant actually talk to a human being, they dont have those on customer service. Its all automated, and all terrible.

DO NOT USE UK MAIL IF YOU HAVE ANY CHOICE WHATSOEVER.

Recently purchased a Samsung S7 Edge from the Samsung website for £639. Bought it last Thursday, it is now the following Monday and bear in mind I paid for next day delivery, the item is still not here after being sent to the wrong address of several occasions. Customer service was poor, the guy I spoke to sounded like he had no idea what he was doing. Never use this company, stick to royal mail, they never let you down. UK mail however are about as useful as a paper sponge.

Sky tried to deliver a sky box too me. I waited in on three separate occasions. It never arrived.
They eventually has to send a new one via Riyal Mail. Company is clearly not fit for purpose.

This company is very bad service from contacting customer service very unhelpful ,communication level very poor and tracking site gives false info never accurate not up to date with reports with delivery stages i do not recommend
Anyone to use this serivce very unreliable and inconvenience

Never, I repeat NEVER order anything with this company unless you live next door to their depot, and even then they'd probably fail.

They claimed 3 times they tried to deliver a parcel, yet despite taking a day off work and giving plenty of contact details they never once managed to deliver or contact me. No ability to contact them and even to arrange to collect from depot before they returned to sender. AVOID

A parcel was claimed by tracking page to be left behind gate. It was not. We had been in all day. I rang them and they said the driver had delivered it. No further information was given. After 4 phone calls, They said it might have been delivered to the wrong address but they did not know. After another 2 phone calls they said it was delivered to the wrong address but would not tell me where. There was no excuse, The parcel was clearly labelled with the correct address and post code. This postcode is exclusive to our street. They are useless. DO NOT USE THEM!!!

3 parcels in one consignment one delivered on wednesday 5 hours early. 2nd part comes on friday no notice they have lost the 3rd part.
missing box reordered for before 1030 am delivery it arrives at 12 noon, unhelpful staff at customer services (sorry uncustomary services) when i evenyually speek to a human.will never use them again.

I really hate this company. It was suposed i get my delivery between 12:38-13:38 but They sent a sms to me, saying that delivery is delay. However since that time until now (20:25), i am still awaiting for,
and they didnt say anything else.

I am really upset.
Fckng idiots.

I received a text message stating the day and time of my home delivery. By the time I opened the front door, the delivery man was already in his van. I waved at him from my front door. As he looked at me, he started the van's engine on and drove off. I contacted 'customer service' (as the landline is a recorded message leading nowhere!) with an email reply from them saying 'a note has been added to your case'. I have been unable to find / read this 'note' as I could no find it when accessing their website. The following day, I received another text message stating the time they would redeliver my parcel. I have been waiting for the last 3 hours (after the stated time) and my parcel has not been delivered yet!!!

I ordered a laptop and UK Mail was the courier service to be used; they gave me a time of delivery and my partner very kindly agreed to stay home during the afternoon to be there to collect it.

So UK Mail arrive on time, however the driver looked confused going down the road. My partner went outside to try wave them down as a helping hand, but by the time she had got to the front door the delivery driver had just driven away. She can't have been more than 20 seconds getting downstairs and to the front door. The delivery driver barely even checked the road obviously.

Upon trying to call them and noting down the very lengthy consignment number you HAVE to give from your numpad over the phone they fobbed me off. The delivery was reset to the following Monday; the Monday has come and gone and the parcel wasn't even put on the van.

I can abide one mistake, but two significant mistakes - I feel like they are trying to mug me off! Avoid this company at all costs...

delivery was due wednesday of last week, it didnt arrive as the order was refused, they didnt contact me to tell me, or let me know in anyway, i had to check the status on the website - They then had the audacity to tell me i had to contact the provider to get my item resent for the next day, they didnt tell me until 18:00 though and my provider had already left, so i wasnt even able to get it delivered the next day, i logged a complaint online which i never got a response, i called the company AGAIN who said it would be there Monday, i checked the status Monday morning in which they said it will arrive between 10:15 and 11:15, as you can imagine, hence me writing this it didnt. again, they didnt notify me, they just delivered it to the same company they were rejected from the first time, no update on the website, i just called at 11:30 to check as i was notified at 10:50 it would be next, low and behold it never came, useless customer service, useless drivers and their website to log problems is appauling and your met by a horrid response with no benefit, if i could, i would never use this company again in my life, id give them less that 1*s if i could

UK Mail is the worst service I have ever experienced and I will never order anything which involves their delivery again.
Major hassle (numerous phone call, emails etc), just waited two hours in vain for a promised return call to my complaint, conclusion is that I have to take a day off work to make a 60-mile round trip to collect a parcel ordered two weeks ago - but this company is so inefficient I wouldn't be surprised if the parcel wasn't there when I arrived.

To discribe this company in anyway politely fails me, latest one for me is they managed to deliver a package to the wrong address with a different postcode, the courier then must of told the random person at the wrong address to sign with my name. As far as they are concerned it has been delivered to me / signed by me so I must be a complete muppet who doesn't know his own address - having lived in the same flat for twenty three years. In a building with a unique post code.
The complaint system they use means that in a total failure situation like mine they just look at the order, think that as it's been delivered so there is no complaint.
Really avoid ukmail as not only are they unpleasant they are useless.

Multiple attempts to get a delivery with zero success. No contact, no help, no idea what customer care is.
Right up there with Yodel as a contender for the worst delivery company in existence!

I have never posted on any review site before but feel so incensed I felt I had to write this to warn others. This company has totally wasted my whole day waiting for my delivery.

I have not left my property all day, so to receive an email saying they tried to deliver my package and had posted a card through my letter box was a blatant LIE as I haven't received anything.

Calls to their number is as painful as having my wisdom teeth extracted because it's nigh all automated. I will never buy online from ANY online company that use this outfit, my stress levels are through the roof.

They did not even attempt to deliver as i was in, so obviously could not leave a card, which they said they did. Sent an email to tell me they tried to deliver, which i then asked customer services to look into my issue. This was via email and they responded very quick - probably automated, telling me to ring. Phone numbers are a joke, all automated.

I will cancel the order with the retailer and they can deal with it.
do Not use this outfit, who should not have a licence to operate. Not the first time they have done this.

I would never buy a product online that used this outfit for delivery. been waiting 3 days for a delivery. they lied and said 'attempted delivery, but no one home, have left a card'. Incompetent bunch of time wasters

THE only time one should use UK Mail - if you got nothing better to do with your life rather than deal with a bunch of morons.
The parcel was sent (and paid extra) for next day delivery as the customer needed the goods for next day. UK Mail driver eventually turned up a week (yes, a week) later, so the customer has declined the parcel as he no longer needed it. I have refunded the customer accordingly, lost business without any fault of mine, annoying yes, but the real fun started trying to get the parcel back as UK Mail has asked me to pay £46 to have it back. 2 weeks in finally got to speak with someone who has common sense and been promised the parcel will be returned back to me at no extra cost, initial delivery charge will be refunded and that I will hear from the depot regarding the delivery of my parcel. Another 2 weeks later - no news from the depot and no sign of the parcel. Get in touch with UK Mail CS only to be told that I will be hearing from the depot shortly. Another 2 weeks later - nothing, so I email them back asking where my parcel is only to hear it has been destroyed cause I haven't paid £46 to have it returned.