The watch itself is a fine example of a Black „Sub“ Mod, excellent quality! It took over a month to arrive with the „Xmas Extras“ of a delux 3 slot watch roll ( also surprisingly good quality)... See more
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Review summary
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Reviews shaping this summary
It took more than 6 weeks from order to delivery. Along with that came a series of changing shipping status as reported to USPS. That is the sole reason the experience is rated at 4 stars. The Pepsi... See more
Company replied
Overall I am impressed with the watch. The customization was a welcome feature and I think that the value for the money is quite good. The finishing of the dial and the hands are not at the level of... See more
Company replied
Overall the watch seems decent upon receiving. The customer service/communication aspect was very poor, including multiple “canned” standard responses that were repetitive, which demonstrated lack of... See more
Company replied
Company details
Written by the company
At Watch Mod, we craft custom Seiko watches that combine precision, premium components and meticulous hand-assembly. Each piece is fully customizable from the movement to the dial, so you can create a truly unique watch as unique as you.
Contact info
3.7
Average
284 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Great experience from start to finish
Great experience from start to finish. Excellent selection to choose from. First time purchase was three watches, Joker, All black GMT, Mariner Deep water. Arrived in a timely manner with great communication from Watch Mod. Items were well packaged.
Build quality, Fit and Finish on the watches exceeded my expectations. The added tools were a nice and appreciated touch.
Liked the watches so much I followed up with a Panda!
If you're on the fence, pull the trigger! You wont be disappointed.
January 25, 2026
Unprompted review
Reply from Watch Mod
Hi Rouse, thank you so much for taking the time to share this. We’re really glad your first experience with us felt smooth. Hearing that the build, fit, and overall presentation exceeded expectations truly means a lot to our team.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Very happy with my watches!
I ordered two custom watches and I love them. The customizer was easy to use and the watches arrived just as I expected. Delivery took a little longer than I expected however that was no fault of Watch Mod. It was mainly due to the current US customs difficulties. Communication was very good from Watch Mod support. Overall I am very happy with my purchase!
January 19, 2026
Unprompted review
Reply from Watch Mod
Hi AK, thank you so much for sharing your experience! We’re really glad to hear you’re happy with both of your watches. It’s great to know everything arrived as expected and that our team was able to keep you well informed along the way.
We truly appreciate your understanding regarding the delivery timing and your kind words about our support. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
It was an easy transaction and I…
It was an easy transaction and I received a great watch.
January 25, 2026
Unprompted review
Reply from Watch Mod
Hi Tom, thank you so much for your feedback! We’re glad to hear the process was smooth and that you’re happy with your watch.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Good value and should be reliable
Overall I am impressed with the watch. The customization was a welcome feature and I think that the value for the money is quite good. The finishing of the dial and the hands are not at the level of the best replicas, but then again, for the price, it should not be. The use of a quality Seiko movement will ensure years of reliable service. If I was in the market for another customized watch I would buy another one.
January 22, 2026
Unprompted review
Reply from Watch Mod
Hi Robert, thank you for taking the time to share your review. We’re really glad to hear the watch left a strong impression overall. It’s great to know the movement choice gave you confidence in its long-term reliability, and we truly appreciate your understanding of the finishing at this price point.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Overall the buying experience was Very Good
Overall the buying experience was positive, from ordering on their website, the customization options and the updates after purchasing. The quality on arrival was as expected for a watch in this price range and did not disappoint. Shipping to the west coast of the US did take some time at about 27 days. I would purchase from My Watch Mod again without hesitation.
December 22, 2025
Unprompted review
Reply from Watch Mod
Hi Pat, thank you so much for sharing your experience. We’re really glad to hear that the ordering process, customization options, and updates felt smooth and that the watch met your expectations on arrival. We appreciate your patience with the delivery time to the West Coast.
It means a lot to know you’d purchase from us again. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Wow just amazing didn’t know what to…
Wow just amazing didn’t know what to expect but very please with the product and the service
January 1, 2026
Unprompted review
Reply from Watch Mod
Hi Steve, thank you so much for your kind feedback! We’re really glad the experience and the final product left such a great impression. It means a lot to us to know you’re pleased with both the watch and the service.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Quality and look
The quality, the look, mainly the core business 😉 gives a 5 star rating!
One little point of improvement could be done on the tracking side, but that’s complaining on very high level 😅
January 23, 2026
Unprompted review
Reply from Watch Mod
Hi Dan, thank you so much for sharing your experience. We’re really glad to hear you’re happy with both watches and that the quality, fit, finish, and timekeeping met your expectations. That means a lot to us.
We also appreciate your honest feedback about the shipping and tracking. We know this is an area that needs improvement, and feedback like yours helps us continue refining the process and communication.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
The watches that I purchased are…Aqua mod and a mod Master.
The watches that I purchased are fantastic. They are very high quality cases and the fit & finish is really good. They both run well and keep excellent time.
Shipping is a weak point. The watches took an exceptionally long time to be notified as shipped, and tracking never actually showed.
January 1, 2026
Unprompted review
Reply from Watch Mod
Hi Adam, thank you for taking the time to share this feedback. We’re really glad to hear you’re happy with the watches themselves, especially the quality, fit, finish, and timekeeping. That’s always great to know.
We also appreciate you pointing out the shipping and tracking experience. We understand how frustrating that can be, and we’re actively working on improving communication and visibility around shipping updates. Feedback like yours genuinely helps us do better.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Watch Mod has been excellent
Buying from Watch Mod has been an excellent experience. Customer service is fast to respond and all products I’ve received have been of excellent quality. My husband loved his gifts, so much so, that other family members have requested a watch as a future gift. All watches are made to order, so you know the time has been put into the quality. I would recommend this business to anyone interested, and I’ll definitely be purchasing more!
January 1, 2026
Unprompted review
Reply from Watch Mod
Hi Jamie, thank you so much for sharing this lovely review! We’re really glad to hear your experience has been such a positive one, and we're glad that your husband loves the watch. It means a lot to know the quality and care that go into each piece that comes through.
We truly appreciate your recommendation and look forward to helping you with future purchases. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
I still have not received my order…
I still have not received my order which is 4 watches and upgraded movements totaling $1000+. The watches appear top of the line but customer service is resending the order originally placed in November 2025.
Customer service has shown sincere concern but still not sure what the problem is?
January 23, 2026
Unprompted review
Reply from Watch Mod
Hi Saverio, thank you for sharing this, and I’m truly sorry for the delay and uncertainty you’re experiencing. I completely understand how concerning it is to be waiting on an order, especially after such a long time. That’s not the experience we want for you.
We genuinely want to look into this further, clearly identify what went wrong, and make sure everything is handled properly. Please reach out to us directly at contact@my-watch-mod.com so we can review your order details right away and provide you with a clear update and next steps.
We truly appreciate your patience and the opportunity to make this right for you.
Amazing customer service, and outstanding watch quality.
I ordered a customised Seitona. The overall quality of the watch is outstanding, the design is absolutely beautiful.
The customer service was amazing, replying literally the same day I sent a message, and the delivery of the watch was sooner than I expected, specially considering it was customised.
I will definitely be returning!
January 21, 2026
Unprompted review
Reply from Watch Mod
Hi Alfie, thank you so much for your wonderful review! We’re really glad to hear you’re impressed with the quality and design of your customised Seitona, and we're happy that our team was able to support you quickly throughout the process. It’s great to know the delivery arrived sooner than expected as well.
We truly appreciate your trust and look forward to welcoming you back again. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Received my watch today
Received my watch today. Love it 🤩 all black
submariner.
January 23, 2026
Unprompted review
Reply from Watch Mod
Hi Damien, thank you so much for your feedback! We’re really happy to hear you’re loving your all-black Submariner.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
The watch itself is perfect
The watch itself is perfect! Really solid build quality. Only downfall is the really cheap strap.
January 16, 2026
Unprompted review
Reply from Watch Mod
Hi Scott, thank you for your honest feedback! We’re really glad to hear you’re happy with the quality of the watch. We appreciate you pointing out the strap as well. Feedback like this helps us continue improving.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Price and range are unreal but what…
Price and range are unreal but what sets this company apart from the others is their customer service.
Will definitely be ordering again.
January 22, 2026
Unprompted review
Reply from Watch Mod
Hi Gary, thank you so much for your kind words! We’re really glad to hear the range and value stood out to you, and it means a lot that our customer service made such a strong impression.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Great quality!
January 21, 2026
Unprompted review
Reply from Watch Mod
Hi Justin, thank you so much for your wonderful review. We’re delighted to hear you’re impressed with the quality of your watch.
We truly appreciate your trust and 5-star feedback. If you ever need assistance, feel free to reach out at contact@my-watch-mod.com.
i'm suppose to get 2 gifts
i'm suppose to get 2 gifts, just got the watch and 2 tools
January 5, 2026
Unprompted review
Reply from Watch Mod
Hi Norman, thank you for letting us know, and I’m sorry for the confusion. I understand how disappointing it is to be expecting additional gifts and not see them included.
Please reach out to us directly at contact@my-watch-mod.com so we can look into this right away, check your order details, and make sure everything is taken care of for you as soon as possible. We’re here to help and want to make this right.
Response time was right away
Response time was right away, within 24 hours. All in all, it was a great experience, and I will continue purchasing and recommending their business to others.
January 20, 2026
Unprompted review
Reply from Watch Mod
Hi Roger, thank you so much for your kind review! We’re really glad to hear that the response time met your expectations and the overall experience. Your continued support and recommendation truly mean a lot to us.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Great build
Great build. Getting a lot of comments on how good my watch looks.
January 16, 2026
Unprompted review
Reply from Watch Mod
Hi Hector, thank you so much for your feedback! We’re really glad to hear you're loving your watch, which has been getting so many compliments. That’s always great to know.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Mariner Black Comex
I ordered the Mariner Black Comex. I’m very happy with my purchase. High quality for reasonable price. Shipping took a little longer than expected but other than that the experience was great.
January 15, 2026
Unprompted review
Reply from Watch Mod
Hi Dallas, thank you so much for your feedback! We’re really glad to hear you’re happy with the quality of your Mariner Black Comex. We appreciate your patience with the shipping and are happy to know the overall experience was a positive one.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Decent Watch. VERY POOR SHIPPING
Shipping information and tracking was very poor. It took almost two months to finally receive my watch. And according to their shipping tracking, two other items showed it was delivered but I did not receive these two other items and the explanations seemed very cryptic and vague.
However the watch seems to be of good quality however time will tell. If they would improve on their shipping and providing better more accurate updates would be rhe one area they need to improve on. It is because of this, I am hesitant to place another order and instead go with another vendor who would provide better tracking and faster shipping.
January 13, 2026
Unprompted review
Reply from Watch Mod
Hi Ditner, thank you for taking the time to share your experience. I’m truly sorry for the frustration caused by the shipping delays and the unclear tracking updates. I completely understand how disappointing that can be, especially when items appear as delivered but weren’t received. That’s not the experience we want for you.
We appreciate your honest feedback, and we’re actively working on improving our shipping process and providing clearer, more accurate updates moving forward. If you’re open to it, please reach out to us directly at contact@my-watch-mod.com so we can look into the missing items and review your shipment in detail. We’d really like the chance to address this properly and make things right for you.
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