The watch itself is a fine example of a Black „Sub“ Mod, excellent quality! It took over a month to arrive with the „Xmas Extras“ of a delux 3 slot watch roll ( also surprisingly good quality)... See more
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Review summary
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It took more than 6 weeks from order to delivery. Along with that came a series of changing shipping status as reported to USPS. That is the sole reason the experience is rated at 4 stars. The Pepsi... See more
Company replied
Overall I am impressed with the watch. The customization was a welcome feature and I think that the value for the money is quite good. The finishing of the dial and the hands are not at the level of... See more
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Overall the watch seems decent upon receiving. The customer service/communication aspect was very poor, including multiple “canned” standard responses that were repetitive, which demonstrated lack of... See more
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Company details
Written by the company
At Watch Mod, we craft custom Seiko watches that combine precision, premium components and meticulous hand-assembly. Each piece is fully customizable from the movement to the dial, so you can create a truly unique watch as unique as you.
Contact info
3.7
Average
284 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Fraud scam.
Fraud scam.
Never received my order. AI response to my inquiries about my tracking.
Filed complaint with my bank.
December 17, 2025
Unprompted review
Reply from Watch Mod
Hi George, I’m really sorry to hear about this and understand how upsetting it must feel to believe your order hasn’t been received. That’s not the experience we want for anyone, and I truly apologize for the frustration this has caused.
We would really appreciate the opportunity to look into your order properly and clarify the situation around the shipment and tracking. Please reach out to us directly at contact@my-watch-mod.com
so we can review your case in detail and work toward a clear resolution.
Thank you for raising this with us. We value your trust and would like the chance to make this right.
Great company and very professional!!
Great company and very professional!!
Most important the quality of the time peace is amazing. I was at a Holiday party and a gentleman came up to me and said what a beautiful Rolex is that the Daytona? I said yes but it is the seiko Daytona. He was amazed because he was actually wearing the Rolex Daytona which is over 20k and could not believe the quality and resemblance of the real one.
Lots of compliments....Thank you watch mod you have a customer for life.
January 3, 2026
Unprompted review
Reply from Watch Mod
Hi James, thank you so much for this incredible review! We’re really glad to hear how impressed you are with the quality of the timepiece, and it’s amazing to know it even caught the attention of others. Moments like that truly make our work worthwhile.
We appreciate your trust and your kind words, and it means a lot to know you’ll be coming back to us. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
It took more than 6 weeks from order to…
It took more than 6 weeks from order to delivery. Along with that came a series of changing shipping status as reported to USPS. That is the sole reason the experience is rated at 4 stars. The Pepsi submariner is a beautiful watch. From the outside, impeccable craftsmanship and a truly stunning appearance, I am satisfied with my purchase.
January 13, 2026
Unprompted review
Reply from Watch Mod
Hi Bruce, thank you so much for your thoughtful review. We really appreciate your patience and understanding regarding the longer delivery time and the changing tracking updates. Your feedback helps us continue improving that part of the experience.
We’re very glad to hear you’re happy with the Pepsi Submariner. It means a lot to know you’re satisfied with your purchase.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Excellent Quality Watch
My husband really wanted the Seitona Blue watch for Christmas. He absolutely loves it and says it is very good quality. He was surprised how impressive the watch looks.
It will take a while to get the watch, but it was totally worth the wait! We received it within 30 days and that was over the holidays.
January 13, 2026
Unprompted review
Reply from Watch Mod
Hi there, thank you so much for your lovely review! We’re really happy to hear your husband loves the Seitona Blue and the quality look impressed. That’s wonderful to know.
We truly appreciate your patience with the delivery, especially over the holidays, and we’re glad it was worth the wait. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Love the quality
Love the quality. Love the looks. Love the movement. I have purchased over a dozen of your watches!
January 12, 2026
Unprompted review
Reply from Watch Mod
Hi Guy, thank you so much for sharing this! It means a lot to know you love the quality, the design, and the movement, especially after building such an impressive collection with us. We truly appreciate your continued support and trust.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Reply from Watch Mod
Hi Eddie, thank you for your feedback! We’re glad to hear you’re pleased with your watch. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
The watch is absolutely beautiful
The watch is absolutely beautiful! I am very pleased with the look the feel and the weight. I have many watches and the seiko is my daily wear. I love it!!!
January 5, 2026
Unprompted review
Reply from Watch Mod
Hi Matthew, thank you so much for your wonderful review! We’re really glad to hear the watch impressed you in terms of look, feel, and weight, especially knowing it’s become part of your daily wear. That truly means a lot to us.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Ordered a watch as a Christmas gift …
Ordered a watch as a Christmas gift during their Black Friday sale, watch didn't get here till after the new year, and a "Free goodie bag and adjustment kit" never showed up. The shipment tracking app didn't work and when the watch arrived it had the wrong wrist band and the wrong back.
Such a disappointment, I'd send it back but don't want to deal with this company anymore.
January 9, 2026
Unprompted review
Reply from Watch Mod
Hi Efren, thank you for sharing this, and I’m truly sorry for the disappointment you experienced. I completely understand how frustrating it is when a gift arrives late and isn’t as expected, especially with missing items and incorrect parts. That’s not the experience we want for you.
We would really appreciate the chance to look into this properly and make things right for you. Please reach out to us directly at contact@my-watch-mod.com so we can review your order and address each concern as quickly as possible.
Thank you for bringing this to our attention. We value your trust and hope to resolve this for you.
The watches compared to the real thing…
The watches compared to the real thing are the best, Perfect in every way. Thanks for such a variety of watches available.
January 4, 2026
Unprompted review
Reply from Watch Mod
Hi Tom, thank you so much for your kind review! We’re really glad to hear you’re impressed with the quality and enjoyed the variety we offer. It means a lot to know the watches met your expectations.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Slight issue with my watch after 4…
Slight issue with my watch after 4 months in my possession, this was resolved in very quick time excellent service
January 10, 2026
Unprompted review
Reply from Watch Mod
Hi Richard, thank you so much for your feedback! We’re really glad to hear the issue was resolved quickly and that you were happy with the service. Taking care of our customers, even months down the line, is very important to us.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
The advertising was extremely misleading …
The advertising was extremely misleading regarding delivery time. I placed an order on November 29th 2025 thinking it would arrive way before Christmas. Advertised 7-10 days from time order was placed. The watch arrived over a month later. There should have been more transparency regarding time of delivery.
January 10, 2026
Unprompted review
Reply from Watch Mod
Hi Juan, thank you for sharing your feedback, and I’m really sorry for the disappointment caused by the delivery timeline. That’s not the experience we want for our customers.
We appreciate you raising this, and we’re actively working on improving our service so expectations are clearer moving forward. If you have any questions or would like us to review your order further, please feel free to reach out to us at contact@my-watch-mod.com
I was happy with my purchase
I was happy with my purchase, and communication with the company is top notch. Everyone was eager and helpful with my questions. Recommend highly...
January 10, 2026
Unprompted review
Reply from Watch Mod
Hi Scott, thank you so much for your kind review! We’re really glad to hear you were happy with your purchase and supported by our team. That means a lot to us.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
DO NOT PURCHASE FROM THIS MERCHANT!
I ordered a watch on Dec 1, was emailed the unit was complete on Dec 6th and tracking info provided on Dec 12th. I contacted their customer service team 3 times with questions about what was going on with my order and finally requests for a refund. 3 times I was told the watch had been shipped and would arrive in a few days. Shipping receipt shows the unit actually shipped on the 27th. So, 20+ days after the promise date,the watch arrived. No instructions. The clasp for the band flew apart and the retaining pin failed when the clasp was first opened. Their advertisements show mechanical movements, the watch I received has a quartz movement. At least it is a Seiko VK63A
January 9, 2026
Unprompted review
Reply from Watch Mod
Hi Jeff, thank you for taking the time to share this, and I’m truly sorry for the frustration and disappointment you experienced with your watch. That’s not the experience we want for you.
We’d really like the opportunity to review this properly and make things right. Please reach out to us directly at contact@my-watch-mod.com so we can look into your order in detail and resolve this as quickly as possible.
We appreciate you bringing this to our attention and giving us the chance to address it.
Beautiful, custom product people will ask about
I purchased for my partner and avid watch lover/purchaser. Ordering was easy, customer service was great, shipping took a while BUT custom items tend to.
Well worth the wait, he was very happy. He has gotten quite a few compliments and also questions about where he purchased which he happily answered and sent along the website.
Overall great product!
January 7, 2026
Unprompted review
Reply from Watch Mod
Hi Elaine, thank you so much for sharing this! We’re really glad to hear the ordering process was smooth and our support team was helpful. We're happy you and your partner love the watch quality.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Great watch
Great watch! Workman ship is beautiful! But the tracking is poor quality at beast as well as the packaging of the product upon arrival.
January 5, 2026
Unprompted review
Reply from Watch Mod
Hi Ernie, thank you for sharing your feedback. We’re really glad to hear you’re impressed with the watch and the workmanship.
We’re sorry to hear about the tracking and packaging experience, and we truly appreciate you pointing this out. We’re always working to improve our service, and feedback like yours is very helpful to us as we continue to make improvements.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Nice product watches look good on the…
Nice product watches look good on the wrist love em
January 6, 2026
Unprompted review
Reply from Watch Mod
Hi Paul, thank you so much for your kind words! It's wonderful to hear you’re enjoying the watches and how they look on the wrist. That means a lot to us.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
The watches are great and its really…
The watches are great and its really worth the wait. Thank you watchmod team.
January 1, 2026
Unprompted review
Reply from Watch Mod
Hi Lenley, thank you so much for your kind words! We’re really glad to hear you’re happy with the watches. Your support means a lot to our team.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Deceptive marketing
Great marketing, deeply disappointing product, evasive customer service
I ordered this watch as a Christmas gift and was genuinely excited based on the website, branding, and marketing. Unfortunately, what arrived was nowhere near what was implied or reasonably expected.
The watch I configured was advertised as a Submariner-style build, which in any reasonable interpretation suggests a 39–42mm case. What I received has a face measuring roughly 29mm, making it look undersized and nothing like the product imagery or description. This is not subjective — it’s a measurable, objective mismatch.
The overall quality is poor. The case feels cheap, the rubber strap feels cheap, and the crown is low-grade. Ironically, the box is the nicest part of the entire product.
After receiving the watch, I discovered that the components used are off-the-shelf AliExpress parts. Not “similar” parts — the exact same parts. I was able to find them easily, price them, and confirm that I could have built this watch myself (including tools) for well under what I paid. Nowhere on the website is this made clear. The vague phrase “built from compatible parts” does not disclose that the entire watch is assembled from low-cost marketplace components while being marketed and priced as something far more premium.
Customer service has been polite but frustratingly evasive. Despite clearly explaining the issues — including the incorrect case size and misrepresentation — I’ve repeatedly been asked to send photos and videos, as if a ruler wouldn’t confirm the problem instantly. Their return policy only allows refunds if a watch is “faulty or incorrectly assembled,” which conveniently ignores misleading product representation altogether.
There has been no meaningful attempt to take responsibility. No acknowledgment that the case size is wrong. No transparency about component sourcing. Just repeated deflection behind “craftsmanship” claims and quality-control language.
This experience feels deceptive. Strong marketing creates expectations that the product simply does not meet. If you’re considering buying from this site, understand this clearly: you are paying a large premium for assembly and branding, not for unique parts or exceptional quality.
I would not purchase again, and I would strongly caution others to do thorough research before ordering.
January 6, 2026
Unprompted review
Reply from Watch Mod
Hi Brendan, thank you for taking the time to share your feedback. I’m genuinely sorry for the disappointment and frustration this experience has caused. I understand how upsetting it is when a watch doesn’t match expectations, especially when it was intended as a gift. That’s not what we want for any customer.
We do want the opportunity to look into this properly and address your concerns, including the configuration, sizing, and overall expectations set during the ordering process. Please reach out to us directly at contact@my-watch-mod.com so we can review your case in full and work on this as quickly as possible. Thank you for raising this with us.
Reply from Watch Mod
Hi Leroy, thank you so much for your feedback! We’re glad to hear the ordering process went smoothly, and you were happy with the watch you ordered.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
My girlfriend ordered the watch dec 3…
My girlfriend ordered the watch dec 3 but to no avail it still has not come. We sent a few emails already and tried to track the damn thing , but the tracking number is invalid. This company is a scam. Shouldve checked trustpilot before ordering. Please save your self the hassle and the stress from this company. I hope this company get what deserve for false advertising. We are now disputing the charges they wont get a single cent for scamming us.
January 7, 2026
Unprompted review
Reply from Watch Mod
Hi Raniel, thank you for sharing this, and I’m truly sorry for the frustration and stress this situation has caused. I completely understand how upsetting it is to be waiting this long, see invalid tracking, and feel left in the dark. That’s not the experience we want for anyone.
We genuinely want the opportunity to look into this properly and address what’s happening with the shipment and tracking. Please reach out to us directly at contact@my-watch-mod.com so we can review the order details right away and work toward a clear resolution.
We value your trust, and we’d really appreciate the chance to make this right for you.
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