The watch itself is a fine example of a Black „Sub“ Mod, excellent quality! It took over a month to arrive with the „Xmas Extras“ of a delux 3 slot watch roll ( also surprisingly good quality)... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It took more than 6 weeks from order to delivery. Along with that came a series of changing shipping status as reported to USPS. That is the sole reason the experience is rated at 4 stars. The Pepsi... See more
Company replied
Overall I am impressed with the watch. The customization was a welcome feature and I think that the value for the money is quite good. The finishing of the dial and the hands are not at the level of... See more
Company replied
Overall the watch seems decent upon receiving. The customer service/communication aspect was very poor, including multiple “canned” standard responses that were repetitive, which demonstrated lack of... See more
Company replied
Company details
Written by the company
At Watch Mod, we craft custom Seiko watches that combine precision, premium components and meticulous hand-assembly. Each piece is fully customizable from the movement to the dial, so you can create a truly unique watch as unique as you.
Contact info
3.7
Average
284 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent process and great watch
This is my first time buy from Watch Mod, and I can't begin to tell you want a great experience I had. The ordering process was so easy and they kept me well informed throughout the shipping process. The watch surpassed my expectations. I'm very happy with it.
December 22, 2025
Unprompted review
Reply from Watch Mod
Hi Tony, thank you so much for sharing this! We’re really glad your first experience with us felt smooth and reassuring from start to finish. It’s always rewarding to hear when the watch exceeds expectations and leaves such a positive impression.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Thanks for trusting Watch Mod!
Reply from Watch Mod
Hi Don, thank you so much for your kind feedback! It’s wonderful to know the watch left a great impression and delivered the quality you were hoping for. We truly appreciate you taking the time to share this.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Thanks for trusting Watch Mod!
Watch Mod
O
Took a long time to arrive
The watch strap was hard to navigate and undo.
Overall the watch seemed to be low quality
December 21, 2025
Unprompted review
Reply from Watch Mod
Hi Karim, thank you for sharing your feedback, and I’m sorry to hear that your experience didn’t meet expectations. I understand how frustrating a long delivery time and difficulty with the strap can be, and that’s certainly not what we want for you.
We’d really like the chance to address this properly and help make things right. Please reach out to us directly at contact@my-watch-mod.com so we can review your concerns and assist you further.
We’re here to help and value your trust.
At first I was hesitant to purchase…
At first I was hesitant to purchase Sieko Mod, but now that I have it on I actually love it.
It’s just like the one that’s on their website.
Quality is there, it’s quite noticeable that it isn’t a cheap knockoff.
I recommend the brand and I will be buying a few more!
December 23, 2025
Unprompted review
Reply from Watch Mod
Hi William, thank you so much for your review! We’re really glad to hear that the quality of the watch exceeded your expectations.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Thanks for trusting Watch Mod!
Your company has provided an excellent…
Your company has provided an excellent service, both your watches and your refund policies are highly appreciated, I purchased 2 watches, I loved both of them, I will sending one of of the watch to LA, California
Nice purchased, Thanks …!!
December 23, 2025
Unprompted review
Reply from Watch Mod
Hi David, thank you so much for your kind review! We’re really glad to hear you loved both of your watches. We appreciate that our service and refund policies met your expectations. Your satisfaction is our top priority.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Thanks for trusting Watch Mod!
Stay well away from these scammers!!!! …
As in a lot of other reviews I ordered and paid in good faith, website states 12 4-5 days to make the watch then 12-14 days delivery to the UK...... 6 weeks later they arrive..... 2 were OK but the 3rd was fitted with the incorrect dial.
I git in touch and again they offered 10%refund but I refused this, then a 20% refund was offered and I said no.... The only fair thing would be to receive 33% as a third of the order was incorrect.
The I'm told they can replace only when they receive the faulty watch back at my cost....... I asked to make it easier for both parties if they could give me the 20% refund and send me the correct dial and I'll have it changed in the UK.
NO!! that's something we just wouldn't do.!!!!
Absolute scammers!!!!!
I looked at these for a while before taking the plunge and wish now I never bothered..... I spend a lot of money on watches each year but these will not receive another penny of my money.
Suffice to say if you are in my position and thinking about ordering please give your head a wobble and DO NOT Order!!!!
December 21, 2025
Unprompted review
Reply from Watch Mod
Hi Michael, thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. I understand how disappointing it is to wait longer than expected and then receive a watch that wasn’t as specified. That’s not the experience we want for you.
We genuinely want to review this properly and see how we can make it right. Please reach out to us directly at contact@my-watch-mod.com, so we can look into your order details and work toward a fair resolution. Please give us a chance to make it up to you.
Sent a damaged watch
Sent a damaged watch, refused to replace it until I paid to send it back. When it was replaced it was poor quality
December 20, 2025
Unprompted review
Reply from Watch Mod
Hi Karl, thank you for sharing your experience, and I’m really sorry to hear about the issues you encountered. I completely understand how disappointing it is to receive a damaged watch. This is not the experience we want for any of our customers.
We genuinely want to review your case in detail and see how we can make this right for you. Please reach out to us directly at contact@my-watch-mod.com, so we can look into what happened and address your concerns properly.
We value your trust and appreciate you giving us the opportunity to improve.
Nice and beautiful designs as promised
Nice and beautiful designs as promised! I like it so far. How well does it work? I have to wait and see. So far so good!
December 18, 2025
Unprompted review
Reply from Watch Mod
Hi Huong, thank you so much for your feedback! We’re really glad to hear you’re enjoying the design and that everything looks great so far. That’s always wonderful to hear.
If you ever have any questions as you spend more time with your watch or need any assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Thanks for trusting Watch Mod!
Bought a watch from Watch Mod- Terrible!!
Bought a watch from Watch Mod, it took 6 weeks to arrive. When it arrived I felt it was the wrong size. I requested an exchange or return. They accept returns with in a month of delivery, however when requested an exchange they refused. They advised me that it was a custom made watch, this is not the case, it was stock with NO alterations. They offered me 20% voucher!!!! The watch did not look anything like advertised. Never again. What a waste of money. The company has zero after sales service. They take payment and then you're on your own, basically 'sold unseen'. Poor service! In fact vvvvvvvv poor service. Please avoid.
December 2, 2025
Unprompted review
Reply from Watch Mod
Hi Ole, thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointed you felt. I understand how frustrating it is when a watch doesn’t meet your expectations, especially after waiting for delivery. That’s not the experience we want for you.
We genuinely want to review your case properly and to make this right for you. If you’re open to it, please reach out to us directly at contact@my-watch-mod.com, so we can look into the full details and address your concerns as fairly as possible.
We value your feedback and your trust, and we appreciate the opportunity to improve.
AI run operation
Up until this exact second 1 star. When it arrives I will review.
The automated replies to queries are a joke. Its been nearly a month now. They are quick to pick up the phone and call you if you have an item in your basket?
Review pending...........until after the next "we are so sorry, we value your custom blah blah blah"
In recieving the order (eventually) The watch itself is 'ok'. The bracelet is the cheapest of the cheap and the luminosity is poor on the face. Also, the date magnifying is off set, you have to move your head if it is in double digits.
Also, when I contacted them regarding my discount code not working on checkout they did nothing to make it right, as in terms of financial reimbursement or even a free warch strap. Apparently you have to remove the already free tool gift (two screwdrivers that you would expect in a cracker) and then put the code in again. Convenient??? I lost around £60
I have updated my review to 3, if it could have been 2.5 it would have been. If you live in the UK just use a watch mod comapny here. It wasn't worth the wait.
Send me a complimentary strap to prove your service, or anything!
December 17, 2025
Unprompted review
Reply from Watch Mod
Hi David, thank you for sharing your thoughts, and I’m truly sorry for the frustration this delay has caused. I completely understand how disappointing it is to be waiting this long for your order. That’s not the experience we want for you.
We genuinely want to address this properly and keep you informed with real updates. Please reach out to us directly at contact@my-watch-mod.com, so we can review your order in detail and assist you personally.
We appreciate your patience and the opportunity to make this right for you.
AVOID like the plague
Ive been waiting MONTHS for my order to be finalised. I ordered 3 watches, after 5 or 6 weeks they finally arrived, all 3 were faulty. Ive been back & forth with them for months now and am so frustrated with their chatgpt replies and lies its a joke.
I had to return the items from UK to US at MY expense and wont get that £65 back.......all I want are the items i paid for MONTHS ago
December 17, 2025
Unprompted review
Reply from Watch Mod
Hi Paul, thank you for sharing this, and I’m genuinely sorry for the frustration and long wait you’ve experienced. I completely understand how upsetting this situation must be, especially after ordering multiple watches and dealing with repeated issues. This is not the experience we want for any customer, and I truly apologize for how this has made you feel.
We do want to make this right for you and properly review everything that has happened. Please reach out to us directly at contact@my-watch-mod.com, so we can look into your case in detail and work toward a resolution as quickly as possible.
We value your trust and your patience, and we’re committed to addressing this fairly and responsibly.
Reply from Watch Mod
Hi Kevin, thank you so much for your kind review! We’re really happy to hear that you’re pleased with your watches. If you ever need help or have any questions, feel free to reach out to us anytime at contact@my-watch-mod.com. We’re always happy to assist!
Would not recommend!!!! Zero stars if I could
Used their configure app to design a watch only for it to be wrong. After waiting over a month for it to be delivered, open the package to find it is not how I designed it. Reached out to Customer Service and was told I have to pay to return it and it will be corrected. Wait another 5 weeks only to get the same exact watch again. This time after many emails I am told that the watch I designed (using their configurator) can't be made and I need to just choose a premade variant on their site. I will need to pay for shipping again. I ask at this time for a refund, and it was refused. I had no choice but to mail it back. I did ask if this time the shipping could be expedited since we are now on watch 3. Told no problem, just pick the one you want and we will get it out. 5 more weeks I finally get a watch that I did not really want but was forced to choose. There are many other options out there to customize a watch. I would go with any of them over Watch Mod.
December 9, 2025
Unprompted review
Reply from Watch Mod
Hi Jason, thank you for taking the time to share your experience, and I’m truly sorry for the frustration and delays you’ve gone through. This is clearly not the experience we want anyone to have, especially after the time and effort you put into designing your watch.
We take your feedback very seriously, and we genuinely want to understand what went wrong so we can prevent this from happening again. If there’s anything further we can do to review your case or help make this right, please reach out to us directly at contact@my-watch-mod.com
We truly appreciate you sharing this with us, and we’re sorry that your experience fell short of expectations.
The order promotions said 3x black…
The order promotions said 3x black straps, I only received one. The shipping took nearly a month and the one box was damaged, I also didn’t receive the strap removal device. Ordered 3 watches with promos Nov 13 received Dec 10
December 10, 2025
Unprompted review
Reply from Watch Mod
Hi Andrew, thank you for sharing your feedback, and I’m really sorry for the issues with your order. I completely understand how frustrating it must have been to wait that long and then find items missing or damaged when your package arrived. That’s not the experience we want for you.
We truly want to make this right and review everything carefully, including the missing straps, the strap removal tool, and the condition of the package.
Please reach out to us directly at contact@my-watch-mod.com. So we can look into this for you and resolve it as quickly as possible.
We appreciate your patience and your trust, and we’re here to help get this sorted for you.
I had a little problem at first
I had a little problem at first, but everything has been settle thru the help of the customer service. I'm very satisfied with the watch.
September 27, 2025
Unprompted review
Reply from Watch Mod
Hi Arlan, thank you so much for your review! We’re really glad to hear that the issue was resolved and that you’re very satisfied with your watch. Our team is always happy to help and make sure everything turns out right for you.
If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Outstanding builds!
December 13, 2025
Unprompted review
Reply from Watch Mod
Hi David, thank you so much for your review! We’re really glad you’re impressed with the builds. If you ever have any questions or need assistance, feel free to reach out to us at contact@my-watch-mod.com. We’re always here to help.
Thanks for trusting Watch Mod!
These guys Rock!
I had a slight issue with my purchase procedure (not with the watches) and it was rectified immediately. Mona is Awesome! I will be a recurring patron.👍
Frank G.
December 10, 2025
Unprompted review
Reply from Watch Mod
Hi Frank, thank you so much for your kind review! We’re really glad to hear the issue was resolved quickly, and our team was able to help you right away. Your support and trust mean a lot to us, and we truly appreciate you choosing to shop with us again.
If you ever need help or have any questions, feel free to reach out to us anytime at contact@my-watch-mod.com. We’re always happy to assist!
Thanks for trusting Watch Mod!
I placed an order and was shipped out…
I placed an order and was shipped out 20 days ago and still haven’t received my watch yet, been emailing them and getting the same response to wait 8-12 days. Ive known people who have ordered from here and have received their watch but i haven’t makes no sense at all. I would say be aware before buying. Was sent a tracking number and theres been no update on there for 20 days. So i came here to give my honest review
November 20, 2025
Unprompted review
Reply from Watch Mod
Hi Adam, thank you for sharing your honest review. I’m truly sorry for the delay you’re experiencing. I understand how frustrating it is to wait this long without seeing tracking updates, especially when others you know have received their watches sooner.
We’ve already reached out to you via email and addressed this directly, and make sure we get this resolved for you as quickly as possible. Please check your inbox so we can assist you further.
We appreciate your patience, and we’re committed to making this right for you.
Thanks for trusting Watch Mod!
These watches are not worth the price
Buyer beware they advertise that there watches are waterproof I went swimming with one of the watches I purchased and water went inside the watch and it didn’t work. I asked company to send me new watch they said I should send it to some address and I have to pay the shipping. Do yourself a favour buy an invicta watch they same price and have many different designs or spend extra 100 dollars and buy a real seiko because these watches are made in china and are cheap quality. There are many good watch companies out there that offer more for less. Don’t waste your hard earned money on something that isn’t any good. I purchased 3 watches I got sucked in from promotion buy 2 get one free so I spent over 800 dollars Canadian for junk. I collect watches and If you really want one of these message me I will give it to you for FREE
December 8, 2025
Unprompted review
Reply from Watch Mod
Hi John, thank you for sharing your experience, and I’m truly sorry for the trouble you’ve had. We understand how frustrating this must feel, and we want to make things right for you.
We’ve already sent you an email to address the issue, so please check your inbox and respond when you can. Once we hear back, we can resolve this immediately. Your trust means a lot to us.
Just to clarify, our watches are 3 ATM water-resistant but not suitable for swimming or full submersion. We always want to help customers get the best use and care from their timepieces.
Please know we take your feedback seriously, and we’re committed to doing everything we can to fix this and regain your confidence.
Thanks for trusting Watch Mod!
The watch is amazing
The watch is amazing. Highest quality components. Took a while to get delivered but well worth the wait.
December 7, 2025
Unprompted review
Reply from Watch Mod
Hi Gary, thank you so much for your kind review! We’re really happy to hear that you’re pleased with the quality of your watch. We truly appreciate your patience with the delivery and your continued support. We’re always looking for ways to improve our service, and feedback like yours means a lot.
If you ever need help or have any questions, feel free to reach out to us anytime at contact@my-watch-mod.com. We’re always happy to assist!
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