MyAppliances Reviews 

11,066
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Initial view is good product at a very good price. Took nectar off due to confusion over courier, I received a confirmation from your courier my order was cancelled which prompted me to have to cal... See more

Company replied

Rated 4 out of 5 stars

Service from your supplier was better than from you. You said your supplier did not offer tracking and would phone an hour before delivery. Your supplier, Ideal, sent texts (not phonecall) and did off... See more

Company replied

Rated 5 out of 5 stars

Ordered delivered within 2 days Kept me informed very pleasant customer service lady! Good price! Guaranteed Would use again now but never used before but excellent service.

Company replied

Rated 5 out of 5 stars

Came when they said it would no damage or scratch marks delivery woman was polite and courteous job done 👍 ordered on 26/4/25. Came on 30/4/25 put it up on the 1/5/25 (made soup 😁) works perfectly v... See more

Company replied

Company details

  1. Kitchen Supply Store

Information provided by various external sources

MyAppliances manufactures a complete range of quality integrated domestic appliances. Due to the fact that there are no middle men involved we can offer unbeatable prices on premium quality kitchen appliances.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(11,066)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great design

Great design, reasonable price and excellent guarantee. Delivered on time with transparent communication.

February 18, 2025
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Reply from MyAppliances

😊

Rated 5 out of 5 stars

Great products ,fast delivery and super…

Great products ,fast delivery and super warranty .great pricing too. Whats not to like.

February 14, 2025
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Reply from MyAppliances

Thank you for your brilliant review. We are happy that you are impressed with both the product and service 😊

Rated 5 out of 5 stars

Easy order process

Easy order process, fast delivery

January 29, 2025
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Reply from MyAppliances

Good Afternoon,

Thank you for your kind feedback

Kind regards
My Appliances

Rated 5 out of 5 stars

Cooker hood

Really nice cooker hood have ordered before at a previous house good quality looks great good price and delivery good customer service

February 7, 2025
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Reply from MyAppliances

Thank you for your review!😊

Rated 5 out of 5 stars

very professional

very professional, great prices and delivery and when I had an query, managed to speak to a 'person' immediately. Great company service

February 11, 2025
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Reply from MyAppliances

Good Afternoon

Thank you for your feed back 😊

Regards
Hayley

Rated 4 out of 5 stars

Good price considering a new motor on…

Good price considering a new motor on its own is £125!!! Easy purchasing system using Amazon. Would have given 5 stars if you had Apple Pay

February 16, 2025
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Reply from MyAppliances

Good Afternoon

Thank you for your feed back 😊

Regards
Hayley

Rated 1 out of 5 stars

I ordered a curved glass cooker hood…

I ordered a curved glass cooker hood they sent one it was broken when it turned up they exchanged it an a straight glass turned up unfortunately my fitter fitted this when I as out I emailed told appliance was not right they said they exchange it told me to pack up the wrong one an they sent another one following day .When the other one came again it was a flat glass hood totally wrong again I emailed an told the good job the one fitted hadn’t been taken down plus who was going to pay for taking down an re fit another one ,good enough eventually they sent a curved glass an said they would pay to refit correct one so got to get fitter back to do it , been a saga but got there in end I hope

January 23, 2025
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Reply from MyAppliances

Good Afternoon
Thank you for your comments,
I am sorry to hear that you received the incorrect item - i have had a look on your order and can see the team address this situation and managed to have the matter resolved for you. We would appricate it if you could update your review with the positive outcome

Regards

Rated 1 out of 5 stars

Very disappointed with the service…

Very disappointed with the service provided from the servicing department / approved contractor (engineer).
All must have kitchen appliances were purchased and instal March / April 2022 - no issues. Late 2023 we had problems with the hob and microwave. We contacted the company and they assigned the job to an approved local contractor. The hob was quick to fix. The microwave took over 8 weeks to be returned to us. I had to chase several times and I believe my repair ticket was closed by mistake, so I had to raise another one. The engineer tried to fix twice but to no avail and he wasn't confident what the overall issue was. The communication from the approved contractor (engineer) and My Appliances were non existent unless I called them. The microwave was finally fixed and installed 08/02/24. The engineer didn't seem certain that the issue wouldn't return - " I Hope this works ". Near on exactly a year later - Friday 07/02/25 - the same issue returned. Microwave blew my electrics. I have now called the servicing department who have advised me that my microwave is not under warranty, even though I assumed it was under a 5 year warranty - Apparently, I should have registered ....my mistake ! However, considering we experienced the initial problem just over 18 months of purchase and then again within 12months of a repair, surely this confirms there is an underlying fault with the appliance ?? They have sold me a microwave that is clearly not fit for purpose. I would have assumed that a company like My Appliances, would take some ownership of an ongoing fault which has been repaired previously. Clearly not.

February 10, 2025
Unprompted review
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Reply from MyAppliances

Good Afternoon
Thankyou for your comments
Im sorry to hear you are not happy with the service provided my Apelson service team. I have passed your comments on too a manger there so they can look in to this further

Regards
Hayley

Rated 5 out of 5 stars

Delivered on time

Delivered on time, and put in a safe place as we were out when delivery was made.
All good.

February 4, 2025
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Reply from MyAppliances

Good Afternoon

Thank you for your feed back 😊

Regards
Hayley

Rated 1 out of 5 stars

Item was damaged

Item was damaged, but was refunded.

January 26, 2025
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Reply from MyAppliances

Good Afternoon
Thank you for your comments
I have had a look on your order and can see the team resolved this for you in a timely manner. I would appricate it if you could update your review.
Regards
Hayley

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