MybabydeliveryReviews 

212
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

GOOD DAY! I had a concern about my membership details. I contacted their hotline chat and was able to communicate with an Agent. Good thing they had that one because my issue was addressed immediat... See more

Rated 4 out of 5 stars

Waiting for my refund They offer whatever and they They are going to charge you 40£ for whatever you """"agreed to subscribe""". Do not trust this company!!! Thiefs!! Horrible what they ar... See more

Company replied

Rated 5 out of 5 stars

I had an issue where a money was debited without any purchases done on my side. I sent an email lodging my complaint. The babydelivery team reached out to me via email and they are in a process of sol... See more

Rated 3 out of 5 stars

Paid £2 for postage for a baby box. No box exists and apparently I have an account with this company although I never signed up to anything, I had to then create an account in order to view the a... See more


Contact info

3.8

Great

TrustScore 4 out of 5

212 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.8

All reviews

(212)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an issue where a money was…

I had an issue where a money was debited without any purchases done on my side. I sent an email lodging my complaint. The babydelivery team reached out to me via email and they are in a process of solving the issue. They have promised me full refund with 4- 5 working days.

November 15, 2023
Unprompted review
Rated 4 out of 5 stars

Updated

No reply at all to my emails they subscribed me to a website without a warning email before and after like they promised to another reply the whole thing is a scam and when you enter their website mybabydelivery.com you have an account without creating it how can you have an account on a website that asks for your password without you even signing up and adding your own password in the first place it’s so stupid don’t trust the website at all they just use it to trap you in the cycle of paying for a subscription without knowing it’s a stupid scam that a lot of websites do, I’m underaged and I fell for it after seeing it on a Snapchat ad dumbest mistake

Update: received an email now in a day max and should now be receiving a full refund as promised much better

May 4, 2024
Unprompted review
Rated 3 out of 5 stars

Never used willingly.


Paid £2 for postage for a baby box. No box exists and apparently I have an account with this company although I never signed up to anything, I had to then create an account in order to view the account and cancel it which then states they don't allow for 24hrs, it's been 2 days and it's the same message. I've since claimed my money back from my bank and had an email saying they'll refund me so I leave a positive review but I've had a notification from my bank that this company has tried to take a further £20
Hopefully the bank can block this company and their affiliates.
They have since reached out via email and offered to refund IF I leave a positive review on trust pilot.
This is my honest experience and my review reflects my experience.

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

your site has been hacked another…

your site has been hacked another transaction on my credit card on the third of April, using mybabydelivery.com and mybabywardrobe.com. the bank via Mastercard will be awakened as they now will investigate and my contract says they will refund me. Looks like Preston’s known and unknown are able to log in to this site issuing personal data acquired from nefarious sourcces on the face of it there are genuine users beware your bank details are being used and abused you may have to change your bank details if you get caught in their net

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent use of my details

Never been trapped before by an online scam like this. I was buying a pressure washer and through the process ended up with a subscription for this site? Totally bizarre. What's worse disclosing what happened and advising the card company (pulse) of the fraudulent site I was told there was NOTHING I could do? Closed my card and took the hit. A valuable lesson learnt. Somewhere I hope these people get what they deserve. A disgusting way to treat people and technically legally robbing people. Who would have thought they would have protection legally when clearly cheating people out of money

2 days after this review, this company requested my details through trust pilot who warned if I didn't give more details my review would be removed. Just to clarify somewhere between looking at an offer page for a power washer and actual page for payment it was switched or hijacked and a payment went from my account to mybabydelivery.com, now if they were not involved then they would clearly give my money back, they have not therfore I am assuming they done this themselves? Honest companies would refund. I would ensure you know where you are putting your bank details and it is a legitimate site. If not don't put your details in. I have now closed my credit account to ensure they don't pay someone I have told them is scamming money, they said because I put my details in they are unable to stop the pending payment. Seriously corrupt system.

March 23, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

Hi Robert,
We apologize for any frustration and inconvenience you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously.

To address this issue, please reply to our email sent from support@mybabydelivery.com.

We are committed to investigating this matter thoroughly and resolving it to your satisfaction. We understand the importance of your concerns, and we appreciate your patience as we work to rectify the situation.

Thank you for bringing this to our attention.

Best regards,
Mybabydelivery.com

Rated 1 out of 5 stars

SCAM

Scam, scam scam, taking money under false pretences! Absolutely disgusting please dont do what I did, takes you to a completely different site than the one you were thinking you were purchasing from, charging a recurring fee from your bank account AVOID THIS SCAM wont let you cancel for 24 hrs had to cancel bank card

March 21, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

Hi Lindsey,
We apologize for any frustration and inconvenience you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously.

To address this issue, please reply to our email sent from support@mybabydelivery.com.

We are committed to investigating this matter thoroughly and resolving it to your satisfaction. We understand the importance of your concerns, and we appreciate your patience as we work to rectify the situation.

Thank you for bringing this to our attention.

Best regards,
Mybabydelivery.com

Rated 4 out of 5 stars

Good customer service

February 5, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

Dear Mrs Catherine,

We're happy to hear that your issue was rectified to your satisfaction.

We look forward to serving you again!

Thank you,

Kind Regards,
Mybabydelivery

Rated 4 out of 5 stars

Scamm!!!

Waiting for my refund
They offer whatever and they They are going to charge you 40£ for whatever you """"agreed to subscribe""".

Do not trust this company!!!

Thiefs!! Horrible what they are doing...you should not even be allowed to be open.

Horrible!!!

17/03/24 update: The customer service reached out to me with the full compensation of the charge previously made.

March 17, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

Dear Larisa,

We're happy to hear that your issue was rectified to your satisfaction.

We look forward to serving you again!

Thank you,

Kind Regards,
Mybabydelivery

Rated 5 out of 5 stars

Excellent service

Excellent service, very efficient lady to deal with. Thank you.

March 14, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

Dear Margaret,

We're happy to hear that your issue was rectified to your satisfaction.

We look forward to serving you again!

Thank you,

Kind Regards,
Mybabydelivery

Rated 5 out of 5 stars

Customer service was great and they are…

Customer service was great and they are very courteous and showed concern and they acted promply specially their agent, Angeline who followed up and made sure the process was completed ASAP.

February 27, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

Thank you for your great feedback. We are grateful for your patience in completing the process

Rated 1 out of 5 stars

AN ABSOLUTE SCAM

AN ABSOLUTE SCAM! STAY AWAY FROM THIS SITE.

January 29, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery


Thank you for your comment, Haydee. We are truly sorry to hear that you are not satisfied.
Information about the membership is given before you make your first purchase, as well as after the purchase. And on E-mail information. And you can always pause your membership.

Unfortunately, as no reference email was left by you, we have no way of contacting you. Please feel free to contact us via email or live chat if you require further assistance. Best regards.

Rated 1 out of 5 stars

Scam!!!!

Scam!!!!! They offer a box of mystery items for 5.95 and you're unwittingly signed up for a subscription that costs you.

January 29, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

We appreciate your comment, Sonia. We are truly sorry to hear that you are not satisfied.
Information about the membership is given before you make your first purchase, as well as after the purchase. And on E-mail information. And you can always suspend your membership.

It's quite unfortunate no reference email was left by you, as we have no way of contacting you. Please feel free to contact us via email or live chat if you require further assistance. Best regards.


Rated 1 out of 5 stars

Stay away scammer

Stay away scammer. Found them on Facebook and they put me on membership which I never wanted. I only wanted £3 item (never received it) and now every month they are charging me £23. Never buy on facebook ads mostly all them are scam. I tried to buy from 3 different website and all of them scammed me.

Update 04/010/2024
Do not need to contact just stay away.

January 5, 2024
Unprompted review
Mybabydelivery logo

Reply from Mybabydelivery

Thank you for your review, Jeneth. We are truly sorry to hear that you are not satisfied.
We are not aware or associated with any Facebook ads, we apologize about that.

Information about the membership is given before you make your first purchase, as well as after the purchase. And on E-mail information. And you can always pause your membership.

Unfortunately, as no reference email was left by you, we have no way of contacting you. Please feel free to contact us via email or live chat if you require further assistance. Best regards.


Rated 1 out of 5 stars

This is a scam website!

This is a scam website!

Please be aware and do not sign up because they will take your details and charge you for a membership program that will bill you automatically.

They will not refund any money and will hide behind their illegal “terms and conditions”.

Any positive review of these guys is somebody working for them and not genuine in any way!

January 6, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE SCAM!

BEWARE SCAM!
These guys are very clever! I got an email from what I thought was itvx for a subscription for streaming, signed up to what I thought was that just to receive an email from these saying I've signed up to them!! Got onto there live chat and complained, they said they had cancelled my 'MEMBERSHIP' to take effect in 14 days! I said no I want it cancelled now and a refund, there answer to that was 'you authorised payment to us' I did not I authorised payment to itvx! They basically laughed at me. Please be very careful with emails/Facebook deals ect. Going to speak to my bank today.
*UPDATE*
Unbelievable! I have been contacted by this company with an email and phone call. They have offered me a refund, great! Not! They will only give me a refund if I change my review to a good one. Not a chance Ive told them as the money they took of me was done so under false pretences, this company really have no shame.Please be careful everyone as they have stated to me that they will be contacting everyone that has left them a negative review with the same offer.
I have refused as I cannot leave a positive review for this company as everything I have stated is true. The lady that contacted me today was Grace. If trust pilot would like me to forward these emails please get intouch.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Attention! SCAM. It created posts of promotions under other international brand names on Facebook. It didn't mention mybabydelivery at all. In the comments session, there were a few comments and responses claiming they had received (with pictures supporting.) the products being promoted. They didn't look like bot response. It was smart scam. I paid with card and received an email from mybabydelivery about some membership. I'd never receive good promised.

I cancelled my card. Don't fall into their trap. I learnt my lesson for being stupid...

November 9, 2023
Unprompted review

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