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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its soft material, cute designs, and overall excellent craftsmanship. Many people found the headphones to be a game-changer for travel and quiet time, with children happily wearing them for extended periods. The ordering and delivery process was frequently described as smooth and fast, contributing to a positive overall experience. However, some customers also noted issues with the delivery service, with a few receiving damaged items or products that appeared to be returns. A small number of people found the headphones did not work on airplanes or that the band was too large for their child. Additionally, some reviewers were disappointed that their order did not include a travel case or a promised gift.

What people talk about most

Product

People report positive experiences with the product. Many customers praise its comfort, cute designs, and... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers highlight items as... See more

Order

Reviewers highlight positive aspects of order. Customers found the process from ordering to delivery to be... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some reviewers praised the really quick delivery... See more

Based on these reviews

Rated 5 out of 5 stars

These are Brilliant, my toddler loves them and keeps them on whilst using his iPad.. We’ve brought to use for car and plane journeys, can’t wait to see if they work on our family holiday next year but... See more

Rated 5 out of 5 stars

This has been a life-saver on the plane! My 2-year-old daughter hates anything on her head (hats, headbands, hair clips) but as soon as I put the Bandou on her she keeps asking for her "sharkie"! It k... See more

Rated 5 out of 5 stars

Headphones were very nice, but my toddler does not like anything on her head so they didn't work for us. Customer service was so exceptional they issued a refund straight away and with no fuss whatsoe... See more

Rated 5 out of 5 stars

This is a very cute, well made product. Unfortunately, my toddler absolutely refused to wear it. When I tried to initiate a return by emailing support, they immediately issued a refund, no questions a... See more


Company details

  1. #1 of 1 best companies in Toy and Game Manufacturer
  2. #1 of 1 best companies in Pediatrician

Written by the company

Bandou offers the perfect headphones for kids, keeping them entertained and comfortable while providing peace of mind for parents. With a focus on entertainment, comfort, and safety, our headphones are designed to eliminate tantrums and discomfort.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with experience

Quick delivery, good product that I think my child will get a lot of use out of

April 30, 2024
Unprompted review
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Reply from Bandou

Awesome, thank you for your feedback Kelly :)

Rated 5 out of 5 stars

Quick shipping

Quick shipping! Easy instructions and set up! Daughter loves her new headphones!

July 1, 2024
Unprompted review
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Reply from Bandou

We're glad everyone likes it :) thanks for the review

Rated 5 out of 5 stars

I’m so glad I found these before I…

I’m so glad I found these before I bought standard wireless kids earphones!.

I was looking for earphones for my son that were volume adjustable to keep his little ears safe and the cost of them was in some cases ridiculous for kids earphones which would ultimately break within two maybe three uses at a push! (You’ve got to remember toddlers are like mini hulks!) so when I saw bandou I didn’t hesitate! Yes you can find dupes on a very well known business platform …. But I didn’t want to risk anything when it came to electronics for my child. Especially things that are for his ears!.

He’s obsessed with baby shark and finny the shark from super simple songs soooo when I saw Bandou have a finny the shark well you bet I pressed add to basket quick as a flash!.

Not only do they look cute as! But they save my ears from listening to paw patrol, bluey and the whole array of children’s tv and songs that they listen to/watch ON REPEAT. And they keep my boys ears safe too! Win win in my opinion and I’m looking forward to using them for our plane journey! Earphones and eye mask in one ;) I just wish they fit my head haha!

July 1, 2024
Unprompted review
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Reply from Bandou

omg, awesome review, thank you :)

Rated 5 out of 5 stars

We absolutely love the Bandou…

We absolutely love the Bandou headphones and would recommend them to all our friends in a shot. I also can't believe the incredible customer service and support, especially when we had an issue with charging and we were sent a replacement straight away! Thank you

July 4, 2024
Unprompted review
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Reply from Bandou

Glad our customer service was able to help, thank you for the feedback :)

Rated 5 out of 5 stars

Very happy with my ember headphones

Ordered the ember headphones for my daughter to go to Tenerife her first holiday. They were amazing. She’s 7 months old & fitted her head perfectly. Everyone loved how cute they looked on her head. Sound is very good on them Would highly recommend !

June 7, 2024
Unprompted review
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Reply from Bandou

We're glad everyone likes bandou :) thank you for the review

Rated 4 out of 5 stars

Good design, poor volume

My kids loved the design but the volume levels aren't ideal for travelling on a plane. The noise within a cabin is too loud for movies, etc to be heard clearly.

June 18, 2024
Unprompted review
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Reply from Bandou

Hey Ari, thank you for your feedback! We have a troubleshooting guide for the sound level. Maybe it can help for a future flight? https://bandou-help-center.gorgias.help/en-US/my-bandou-isnt-loud-enough-493394

Rated 5 out of 5 stars

don’t buy any other kids’ headphones!

Got these headphones for my kiddos for an upcoming road trip. My youngest (3) hates wearing headphones and usually chucks them after about 5 minutes. Which means either we all have to listen to her iPad at full blast or she’s angry… these headphones were a game changer! Both my girls have been happily wearing them for 4 hours so far (we’re literally on our road trip as I write this) and the sound quality is fantastic! Big big fans over here!

June 29, 2024
Unprompted review
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Reply from Bandou

Awesome review, thank you very much!!

Rated 5 out of 5 stars

Kitten Bandou …

The headband is very easy to setup and fun for a child to wear also so soft , the ordering was easy and customer support was excellent

June 13, 2024
Unprompted review
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Reply from Bandou

Thank You very much Ruth :) It's very appreciated

Rated 5 out of 5 stars

Great product! Great Customer Care!

Tracking updates were sent the moment I ordered my two Bandou’s. They are just as described and advertised! They’re comfy, sounds great, volume is safe on the ears, adorable, and easy to store! When I needed customer care to help set up, they were so quick to respond to my emails and made sure I was taken care of. I highly recommend these for any trip coming up OR just in case you need a little help keeping the kids occupied at a doctors appointment when the babysitter can’t make it!

June 25, 2024
Unprompted review
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Reply from Bandou

AWESOME, thanks for this amazing review :)

Rated 5 out of 5 stars

Happy with purchase

Very happy with it, 2yr old granddaughtr used it on a recent flight, kept her quiet the whole trip watching her ipad.

June 7, 2024
Unprompted review
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Reply from Bandou

Thank You for your review, it's appreciated :)

Rated 4 out of 5 stars

Our son ripped them off his head BUT

Our son ripped them off his head about ten times. He is a NICU graduate and is good with things on his head. He had a DocBand helmet for a while. That being said, when he heard Moana coming through it on the airplane he finally got comfy with them and even fell asleep!

June 19, 2024
Unprompted review
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Reply from Bandou

Awww so cute :) Thanks for the review Heather

Rated 5 out of 5 stars

Soft stretchy & oh so lovable

Great website full of detail.
The product is so soft & stretchy, which was part of my decision to buy these over others, due to some big headed children.
My 2yo calls Mittens the cat "mow".. that was the most recognisable character & she loves her "mow".
My boys sleep with them on. They love their Finnys (shark). One has sensory issues impacting getting off to sleep, and I think he just feels cosy and a little closed into his world, which is really helpful for getting him to sleep.
Love love love them!
Just wish I'd known the fox was coming out. He looks great too!

June 16, 2024
Unprompted review
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Reply from Bandou

Awesome review, thanks Rachel!

Rated 5 out of 5 stars

child loves it

i got two bandaus thinking they would help on a lengthy plane trip this summer for my toddler grandchildren. The younger one has never let ANYTHING stay on her head for more than a few seconds. But with her favorite music playing as we put the bandau on, she was immediately delighted and wore the bandau the rest of the day, asking for it again upon her return this morning A hit!

June 12, 2024
Unprompted review
Bandou logo

Reply from Bandou

Thank You for your awesome review :)

Rated 5 out of 5 stars

Perfect for little ones!

The sound is really good and the material is super soft. Great for little kids who don’t like a bulky hard headset.

June 14, 2024
Unprompted review
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Reply from Bandou

Thank You for your feedback!

Rated 4 out of 5 stars

Great for the little ones

After some initial set up issues, due to user incompetence, these have proved to be a great investment and thoroughly enjoyed by our two youngest grandchildren. Would definitely recommend.

June 7, 2024
Unprompted review
Bandou logo

Reply from Bandou

Thank You for your awesome review :)

Rated 1 out of 5 stars

Worst company

Worst company, I believe its a total scam, I ordered 20 days ago.. nothing. My flight with my baby is tomorrow morning, total waste of money and hopes. GIVE ME A REFUND

I tried posting on their Instagram where I was targeted with their Ads, and it won't let me post my complaint. They've taken my money,and I feel cheated. Please do not trust them.

May 9, 2024
Unprompted review

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