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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its soft material, cute designs, and overall excellent craftsmanship. Many people found the headphones to be a game-changer for travel and quiet time, with children happily wearing them for extended periods. The ordering and delivery process was frequently described as smooth and fast, contributing to a positive overall experience. However, some customers also noted issues with the delivery service, with a few receiving damaged items or products that appeared to be returns. A small number of people found the headphones did not work on airplanes or that the band was too large for their child. Additionally, some reviewers were disappointed that their order did not include a travel case or a promised gift.

What people talk about most

Product

People report positive experiences with the product. Many customers praise its comfort, cute designs, and... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers highlight items as... See more

Order

Reviewers highlight positive aspects of order. Customers found the process from ordering to delivery to be... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some reviewers praised the really quick delivery... See more

Based on these reviews

Rated 5 out of 5 stars

These are Brilliant, my toddler loves them and keeps them on whilst using his iPad.. We’ve brought to use for car and plane journeys, can’t wait to see if they work on our family holiday next year but... See more

Rated 5 out of 5 stars

This has been a life-saver on the plane! My 2-year-old daughter hates anything on her head (hats, headbands, hair clips) but as soon as I put the Bandou on her she keeps asking for her "sharkie"! It k... See more

Rated 5 out of 5 stars

Headphones were very nice, but my toddler does not like anything on her head so they didn't work for us. Customer service was so exceptional they issued a refund straight away and with no fuss whatsoe... See more

Rated 5 out of 5 stars

This is a very cute, well made product. Unfortunately, my toddler absolutely refused to wear it. When I tried to initiate a return by emailing support, they immediately issued a refund, no questions a... See more


Company details

  1. #1 of 1 best companies in Toy and Game Manufacturer
  2. #1 of 1 best companies in Pediatrician

Written by the company

Bandou offers the perfect headphones for kids, keeping them entertained and comfortable while providing peace of mind for parents. With a focus on entertainment, comfort, and safety, our headphones are designed to eliminate tantrums and discomfort.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased 2 headphone bands for my…

I purchased 2 headphone bands for my grandchildren. They both love them (3 and 5 yrs) and they will be perfect for their long haul flights. The cases are well designed too and save the headbands getting damaged. Thoroughly recommend. 10/10

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery . Well packaged .
We bought these fantastic eye catching bandou’s when our twin granddaughters were 8 months old on our recent flight. Perfect and they looked so cute in them.

Lucky little girls as able to be reused on another flight recently this year too with other grandparents and will do so again in June with us again .

Perfect present , easy to use , pack in hand luggage bag and appear comfortable for them as they don’t want to pull them off immediately, which is a godsend !!

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Will continue to support!

Their products are made of quality material, soft, easy to wash and cute!
The company helped me track the product so I knew when to expected it and followed up to ask for my opinion. I did hace to go to FAQ sections of their website for help (because I was too eager and threw away instructions) but I found the help I needed instantly.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

So pleased with my purchase

So pleased with my purchase! The headphones are well made and very easy to set up. My daughter loves them and looks so cute with it on. The customer service I received when I had an issue with my initial order was fantastic. Macel was so helpful and so kind. I highly recommend them!

April 28, 2024
Unprompted review
Bandou logo

Reply from Bandou

Thank you for your review, and thanks to Macel for being proactive :)

Rated 4 out of 5 stars

Great safe product for kids

Easy to order online, fast delivery and they not only look fun the manufacturing is great, and so soft I can’t wait to give them to the grandchildren for their birthdays 😊

March 13, 2024
Unprompted review
Bandou logo

Reply from Bandou

Awesome! I'm sure they'll be happy :)

Rated 5 out of 5 stars

My grandson loved this

My grandson loved this! My phone ran out of battery because he wouldn’t put it down. Lovely product. Arrived quickly and I can’t say a bad thing about it!

January 12, 2024
Unprompted review
Bandou logo

Reply from Bandou

Thank you for your review, it's very appreciated!

Rated 1 out of 5 stars

Ordered these 2 weeks before our…

Ordered these 2 weeks before our flight. Never arrived, didn't realise they were coming direct from china. Don't waste your time or money on these. Order from Amazon etc

April 7, 2024
Unprompted review
Bandou logo

Reply from Bandou

Hi Mike, I'm sure our support team can work this out with you. We'll contact you (by the time I reply this, I'm sure they've already reached out)

We want offer the best possible experience, please let us do so.

Rated 5 out of 5 stars

It's the only headphone my son is able…

It's the only headphone my son is able to keep on for hours at a time. Very practical for travel, and shipping was fast

April 2, 2024
Unprompted review
Bandou logo

Reply from Bandou

That's why we designed them that way! Thanks for the review :)

Rated 5 out of 5 stars

Peace and quiet

This is a great product and it actually works!

February 28, 2024
Unprompted review
Bandou logo

Reply from Bandou

Thank you for your feedback Carol, it's really appreciated!

Rated 5 out of 5 stars

3 kids 5-6.5 yo on an airplane enjoyed…

3 kids 5-6.5 yo on an airplane enjoyed them very much ! The headphones were very comfortable for them they were even able to fall asleep with them on. They loved them

April 6, 2024
Unprompted review
Bandou logo

Reply from Bandou

Wow awesome! Glad they love them! Thanks for the review

Rated 5 out of 5 stars

Great headphones

Great headphones. Bought them for my 3 year old and 18 month grandchildren. They were so comfy they kept them on all of the 12 hour flight even falling asleep in them. The characters went down well too.

February 9, 2024
Unprompted review
Bandou logo

Reply from Bandou

Awesome! So cute they fell asleep... Thanks for the feedback

Rated 5 out of 5 stars

PEACEFUL international flight with kids thanks to these headphones

We just flew from the US to Germany and wow… honestly, these are the best headphones that our kids have ever tried! So soft & comfortable! We got one pair for my 4-year-old and another pair for my 2-year-old and both kids loved them. They typically complain about how uncomfortable, bulky and tight our previous headphones are- but NO complaints here! We couldn’t be happier :)

March 31, 2024
Unprompted review
Bandou logo

Reply from Bandou

Wow thank you for the feedback Claire! We're glad everyone likes their Bandou

Rated 1 out of 5 stars

My earphones didn’t work

My earphones didn’t work, there is no information on how to return them

March 4, 2024
Bandou logo

Reply from Bandou

Hi Tina, I guess by then our support already reached you. I'll make sure you've received the replacement :)

Rated 1 out of 5 stars

Ordered 3 and only received 2 cords to…

Ordered 3 and only received cords to connect with airplane TVs for 2. Customer service not responsive.

February 3, 2024
Bandou logo

Reply from Bandou

Are you sure you message us at Support@mybandou.com? Also for the cable, they should be seen as an upgrade since it's not all of our models that offers cable for the moment. I will have my support team to contact you.

Rated 5 out of 5 stars

I bought the monster bandou for my 19…

I bought the monster bandou for my 19 month old daughter. Best investment ever, although it was kinda expensive it was totally worth it. We flew from Los Angeles to Florida and this product made it seamless. It was comfortable for her and the volume was good. Even not traveling she loves the headband and calls it her monster crown. I would toally buy again and recommend for anyone with a toddler.

February 3, 2024
Bandou logo

Reply from Bandou

Awesome!! thank you for your feedback!

Rated 2 out of 5 stars

After the 3rd use one of the two I…

After the 3rd use one of the two I purchased is now intermittent. So I no longer can use it. It was a waste of money, and I should’ve did better research.

February 2, 2024
Bandou logo

Reply from Bandou

Hi Erin, I will have the support team to contact you, let us make this right!

Rated 1 out of 5 stars

Product did not work

Product did not work. Unable to pair with any devices I had . I recorded the process with my phone and emailed. The customer service was unable to open despite me sending the video a few times. No response about a return/refund.

February 2, 2024
Bandou logo

Reply from Bandou

Hi Sou, I am sorry to hear this situation. Let me tell the support to contact you for a replacement.

Rated 5 out of 5 stars

No issues with connectivity

No issues with connectivity, and it stayed on my daughter's head without her trying to take it off. And with just the right amount of volume.

January 5, 2024

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