MyBritishPassport Reviews 1,117

I’m a dual UK/Canadian citizen living in USA as a permanent resident. My prior UK passport expired in 1994 so this application was treated as a 1st time passport application. I was assigned to Robyn who was phenomenal with my application process from initial consultation, submission of documents and going to bat with HMPO when informed that a document wasn’t located at HMPO knowing that I had submitted it. Fortunately it was located and passport approved.
Robyn kept me informed along the way so there wasn’t any guessing where the application stood with HMPO.
I’ll be using their services again to obtain my sons 1st passport.

In australia and had to get a brittish passport to get into England. They were great help in getting my brittish passport.

Chelsea was very responsive and helpful in securing my passport in the US despite challenges sending and receiving to the US (DHL not great here). Felt informed in every step of the process. Nice work!

I was dealing with a person called Miguel and his dealing with my Passport renewal was so very efficient. His replies to my emails were prompt, he dealt with finding my original passport had my name spelt wrong very efficiently and he explained everything so well.
The whole process was outstanding and I felt like I was dealing with a real knowledgeable person.

Very easy to deal with and Natasha, our consultant, was very attentive and ensured we sent in the correct documents as required. A single payment covered the cost of the passport, and the pick up and delivery of the passport docs, and the passports themselves. Would not hesitate to recommend them.

As a senior, I found the process daunting, but the consultant assigned to me helped me with the task. The advice I received from the consultant was always clear as were the forms I had to complete.There were difficulties with a name change that had to be made, but the appropriate forms were sent electronically to me to correct the problem.

Obtaining a digital passport photo was a problem. Likely because of my white hair,the first two photos I submitted were not accepted and I had to resort to having a grey rinse put into my hair before it was acceptable.

I started this process in February 23 (Passport enquiry Advice # 517141653) and I received the new passport April 21st which seems to me a long time for the process to happen.

My Canadian passport suggest that the details for a contact persons be written in pencil so that a change could be made should the persons contacted also change. I note that this is not the case on the page in the British passport.

Renewing my British passport from Australia was very easy. The online application was simple with assistance given at every step. The whole process from completing the online form to receiving my new passport in Australia took just 4weeks. Great service!

We recently renewed our British Passports with MyBritishPassport. The service we received from Christa was invaluable. The whole process was made so much simpler and she guided us every step of the way. It was great to have someone you could contact at anytime throughout the process with any questions about the renewal process. I would certainly recommend MyBritishPassport to anyone planning to renew a British Passport.

I thought this experience would be stressful, however, Glenda was fabulous. I was kept informed of every step and my questions were answered quickly and accurately.

Was guided step by step through the process. Emails were answered promptly and often outside of normal business hours. "Next Steps" in the process as well as expected timelines were communicated clearly. Extremely pleased with my advisor.

We were very impressed with the help that our "case manager" gave us. We are in Tasmania, so big time difference with England - but Juan-Pierre always answered queries and emails overnight so we had the answer the next day. And he made the steps simple too,
Couldn't have had a better experience renewing our British passports, and it was very timely as well.

I Ananda Paranathala received a continuous service on my passport renewal and promptly responding to my emails. Reliable and safe system.
Thank you Natasha.

Excellent service from start to actually receiving passport. Kept informed as to the progress of my application and the service received from Anelia was excellent and appreciated.
Regards: David L. Vine
Western Cape South Africa

Hanel who assisted me was helpful throughout the process

I had a really positive experience with My British Passport. They were incredibly helpful throughout the process, responded promptly to all my queries, and took the time to answer every question clearly.It made what could have been a stressful situation feel straightforward and well supported. I would definitlely
recommend their service to anyone needing guidance with their passport application. Thank you Jaun-Pierre.

Very easy process was all laid out on what to do thanks Jan

Hayley was very pleasant to deal with. Efficient and timely responses, clear instructions from her and from your company. I would have no hesitation to recommend your services to friends and family. Thank you.

We are so glad we used this company to help guide us through the passport filing. Dealing with government agencies comes with stress and frustration. They made the process so easy and were available with answers to our questions. We had to order some missing documents and they gave us contact emails so we could do that. We had Hayley as our advisor and she was pleasant knowledgeable and responded back immediately never leaving us waiting. Can’t say enough about them Hayley and their service. For us it was well worth the extra cost. We received our British passports within weeks. Would not hesitate recommending them.
Davidson’s
Calgary Canada

Jan was very helpful and efficient an easy to deal with.
She provided me with regular updates and progress regarding my passport application.
I was provided accurate timelines so I knew when to expect my new passport.
Highly recommend.