I was so fortunate to be connected to Christa from the outset. She was my liaison throughout the procedures required for me to obtain my UK Passport. She was in touch with me throughout with reassur... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We were very impressed with the help that our "case manager" gave us. We are in Tasmania, so big time difference with England - but Juan-Pierre always answered queries and emails overnight so we had... See more
Company replied
I was very impressed with the service provided by my assigned consultant... Miguel. His instructions were very clear and easy to follow, and he followed up on every aspect of the process to ensur... See more
Company replied
Renate, the consultant, gave excellent service. She kept in touch with us, gave us feedback on a regular basis, guided us through the process - giving us peace of mind throughout the application proce... See more
Company replied
Company details
Written by the company
MyBritishPassport is the leading international British Passport Service Provider catering to British citizens residing outside of the UK. Since its establishment in 2008, the company has been offering efficient and hassle-free online services for British Passport renewals, replacements, and applications from abroad.
Contact info
South Africa
- mybritishpassport.com
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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My agent Lindi was very helpful.
My agent Lindi was very helpful.
She kept me fully updated on what was happening.
April 10, 2026
Unprompted review
Reply from MyBritishPassport
We’re so pleased to know you had a great experience with our team. Thank you for choosing U.K.Passports, and we wish you countless wonderful journeys with your new passport in hand.
had to renew my British Passport from South Africa
I had to renew my British Passport from South Africa and was nervous to do this myself.Signed up with My British Passport and this was the best decision I could have made .
Shaun Weldon was Professional and efficient all through the process from start to finish no sleepless nights for me
I Highly Recommend this company .
Sandra Farmer .
April 9, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive feedback. Our goal is to make every UK passport application as straightforward and efficient as possible, and we’re glad to know we achieved that for you. Wishing you many exciting adventures ahead!
Renewing my expired British Passport
I was very impressed with the service provided by my assigned consultant... Miguel. His instructions were very clear and easy to follow, and he followed up on every aspect of the process to ensure everything went smoothly.
From start to finish he was very efficient, making the whole process quick and easy.
The fact that I had one person assigned to my case helped tremendously, making me feel comfortable , without worrying about where my documents would end up.
Thanks for your speed and efficiency Miguel. I am recommending this sight to my friend who needs to renew her expired passport.
Many thanks
Frances
April 2, 2026
Unprompted review
Reply from MyBritishPassport
We truly value your positive feedback and the trust you’ve placed in us. It’s always rewarding to know we’ve made the passport application process smooth and stress-free. Enjoy your travels and all the opportunities your new British passport brings!
Excellent support
Excellent support for the renewal of my passport; quick and precise answers to my questions
April 8, 2026
Unprompted review
Reply from MyBritishPassport
It’s excellent to know you were satisfied with our service. Wishing you many happy and safe adventures with your new British passport!
Simple and speedy
I was particularly surprised by the simplicity of the process once engaged and the consistant follow-up support which resulted in a very satisfactory turn-around time.
March 31, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your thoughtful review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!
Reliable and efficient service from…
Reliable and efficient service from start to finish.
April 7, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!
Excellent Service
I spent over 4 hours trying to maneuver the GOV.UK website to renew my passport. Everytime I left the computer for a few moments it would kick me out and lose all info. To say I was frustrated would be an understatement!
I decided it had to be easier to go with a private company and I'm so glad I did! Jan, the young lady assigned to my application , was wonderful! She walked me through every step of the way, answered any questions very promptly, and just helped me relax and understand the process. She is a real asset. Even though it's a bit more pricey than doing the GOV.UK, I have to point out it covered shipping both to and from UK and I literally had my own personal consultant. Worth every extra penny.
Thank you.
March 9, 2026
Unprompted review
Reply from MyBritishPassport
We truly appreciate your kind feedback and are so glad you’re happy with the service you received. Making the passport process simple and stress-free is our priority, and it’s great to know we delivered. Enjoy every opportunity that comes with your new UK passport!
Good communication and information
Our passport consultant Christa was very easy to communicate with and gave clear instructions and information. However, unfortunately we found DHL Couriers, who deliver the passports, to be extremely unreliable. Also, we found UK Passports/My British Passport was almost twice the price compared to ordering through the GOV.UK website.
March 31, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
Juan-Pierre was extremely helpful
Juan-Pierre was extremely helpful. He provided explicit instructions, & kept me informed throughout the process.
April 2, 2026
Unprompted review
Reply from MyBritishPassport
It’s excellent to know you were satisfied with our service. Wishing you many happy and safe adventures with your new British passport!
Applying for my renewal passport while abroad
I put off applying for a new and second passport while I was abroad as I thought the process was very difficult however when push came to a shove I had to do it. I was really pleased with the personal service I was given by UK Passports. I was kept informed and assisted all the way from applying online to being informed my new passport was approved and on its way. The service was fantastic,
April 2, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
Leigh provided an exceptional service
Leigh at the Passport office provided an exceptional, flawless and efficient service . I had some issues on my end and Leigh helped me through them and made my experience very positive and a quick turnaround. Thank you .
March 30, 2026
Unprompted review
Reply from MyBritishPassport
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
Brilliant and efficient service!
The service we received was brilliant. Very accurate and efficient communication and very organised. I would 100% recommend!
March 24, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your fantastic feedback! It’s always our aim to provide a smooth and supportive experience, and we’re delighted we could help. May your new British passport bring you many exciting travel opportunities.
UK Passport renewal from Canada.
Saretha was our personal contact - highly recommended. Speedy responses - regular updates and the process was seamless. Fees charged were all inclusive including the 3 international couriers required to send documents back and forth. We received our new passports a month after the initial request. Amazing.
March 30, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your wonderful review and for choosing us to assist with your UK passport application. We’re delighted to hear you had a positive experience, and your support encourages us to keep providing excellent service. Wishing you safe travels and many memorable journeys with your new British passport!
Thanks to Natasha. Great Experience.
Natasha was incredibly knowledgeable & helpful and delivered a very positive experience and a great result.
March 30, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for sharing your experience and for your generous review. It means a lot to our team to know our efforts made a difference. We hope your new British passport opens the door to many exciting adventures ahead!
MyBritishPassport - random choice, great outcome
When we stared the process, we had no idea that MyBritishPassport was one of a number of ways to renew our UK passports - it popped up in an online search and we thought the website looked well constructed, so we went with it. We were given prompt responses to our queries and were well supported during the process.
At times, some of the 'standard' advice seemed to be inconsistent and we had to request confirmation of the intention of an instruction on one occasion. Overall, we felt the MyBritishPassport process worked well, and this was confirmed by a friend who had some difficulties renewing her UK passport by a different process.
March 30, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your thoughtful review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!
From start to finish my consultant…
From start to finish my consultant Christa was always there to help me through the process of my UK passport even though communication was by email Christa replied to my questions (and there were lots of them ) was a delight when my passport arrived Regards Linda
February 21, 2026
Unprompted review
Reply from MyBritishPassport
We truly appreciate your kind feedback and are so glad you’re happy with the service you received. Making the passport process simple and stress-free is our priority, and it’s great to know we delivered. Enjoy every opportunity that comes with your new UK passport!
Top Marks
I recognise and appreciate the excellent communication from the assigned agent (Juan-Pierre); at no time in the process of renewing my UK passport from Australia was I in any doubt about the status of the request due to their exceptional communication.
March 26, 2026
Unprompted review
Reply from MyBritishPassport
Your positive feedback is greatly appreciated! We’re thrilled to have supported you through your passport application and are pleased everything met your expectations. Wishing you smooth travels and fantastic experiences wherever you go.
My consultant was great
My consultant was great! He explained in detail exactly what I needed and how to do it.
March 27, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for sharing your experience and for your generous review. It means a lot to our team to know our efforts made a difference. We hope your new British passport opens the door to many exciting adventures ahead!
My passpirt renewal from Canada.
My representative, Chelsea, was absultely superb. She explsined, clearly, the process and everything went like clockword. Top marks all round!
March 25, 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
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