MyBudget Reviews 1,543

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, and the efficiency with which their money is managed. Reviewers frequently highlight the exceptional customer service and the value for money they receive. However, some customers also noted concerns regarding the pricing, with a few mentioning that the cost of the service is increasing and can be high, making it difficult for some to maintain a tight budget. Additionally, there were isolated comments about not always speaking with the same person, which some found frustrating.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness and... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the helpfulness, understanding,... See more

Value for money

People report positive experiences with value for money. Many customers describe joining as the "best... See more

Price

Customers had ambiguous experiences with price. Some reviewers appreciate the service for helping them save... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some... See more

Company replied

Rated 5 out of 5 stars

We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free. They were kind and reassuring, but also made us realise how... See more

Company replied

Rated 5 out of 5 stars

My partner and I were really struggling financially before signing up with MyBudget. They helped get us out of massive debt by managing our money for us and getting our bills paid on time. Not having... See more

Company replied

Rated 5 out of 5 stars

Joining the ‘my budget’ journey has been the best financial move we’ve made. The team are very precise at what they do and are genuinely here to help crunch the numbers that cause stress. I spoke... See more

Company replied


Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Insolvency Service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I have been with My Budget for probably…

I have been with My Budget for probably 15 years.Originally joined with my ex wife now I am just there by myself and use them just to organise paying my bills on a regular basis. To me it is worth is with my late hours to know it is all taken care of.

July 20, 2025
MyBudget logo

Reply from MyBudget

Thank you so much for this wonderful review Jared,

We are truly honoured to have had you as a client for the past 15 years.

It means the world to us that we have been able to support you through different stages of your life. Hearing that our service gives you the peace of mind of knowing your bills are taken care of is incredibly rewarding for our team.

Thank you again for your continued trust and loyalty.

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

The staff at Mybudget are great and…

The staff at Mybudget are great and helpfull, They help me out a lot with my finance and give awesome service. Will always recommend to others.

July 17, 2025
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Reply from MyBudget

Thank you so much for the awesome recommendation Nick,

It really means a lot to us to know our service and team have been helpful when it comes to managing your money.

We look forward to seeing you achieve more financial goals in the future!

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

Hassle free and worry free

The ease of how my worries about accounts payment has disappeared and no longer concerns about being on time

July 20, 2025
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Reply from MyBudget

Thank you for taking the time to share your experience Mark,

What you've described is exactly what we strive for every day with our clients. Knowing you have peace of mind around your finances is the best reward for us.

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

My friends when I need them

Phone call was accepted and handled so well - my wishes were carried out immediately and by a delightful person who understood totally what I wanted - everything was done on the spot and has improved my savings greatly

July 17, 2025
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Reply from MyBudget

This is so wonderful to read Helen,

We are truly honored to be seen as your friends when you need us.

It means the world to us to know that everything with your budget has been sorted smoothly and we were able to provide a positive impact on your finances.

Thanks again for your trust,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

Have been using my budget for years…

Have been using my budget for years works well for me as a busy shift worker

July 17, 2025
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Reply from MyBudget

Thank you for sharing your experience Jenni,

We're thrilled to know our service works well for you and your lifestyle. Thank you for taking the time to leave us a review.

Warm regards,
Dominique and the MyBudget Team

Rated 4 out of 5 stars

Always ready to help and go the extra…

Always ready to help and go the extra mile in service

July 16, 2025
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Reply from MyBudget

Thank you so much for your kind words,

It really means a lot to us to know you're happy with our service and our team is here to support you.

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

Absolute excellence!!!

Always so helpful and give their customers the feeling like they actually want the best for them. Highly recommended.

July 16, 2025
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Reply from MyBudget

This is the highest praise we could receive Gabrielle!

Thank you for sharing your experience, what you have describe is exactly what we strive for every single day.

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

This has been the best decision we have…

This has been the best decision we have have ever made. My budget are absolute legends.

July 15, 2025
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Reply from MyBudget

Wow thank you for such kind words!

Your review has truly made our day. It means the world to us knowing we have made such a difference in your life. You're the legend!

Thanks again for your recommendation,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

My Budget has taken away all our…

My Budget has taken away all our financial stress.

July 18, 2025
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Reply from MyBudget

Thank you for sharing Bec,

Hearing that we have been able to take away your financial stress is the greatest compliment we could receive.

It's exactly why we do what we do, and we're so proud to have helped you achieve that incredible sense of relief.

Thanks again for your trust,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

MyBudget has changed my life

MyBudget has changed my life. The staff are always so helpful and polite, and it really takes all the stress out of managing one's finances. I would recommend this service to anyone.

July 13, 2025
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Reply from MyBudget

Thank you for taking the time to share your experience and write such a heartfelt review, Brian,

I couldn't contain my excitement reading your review and knowing we've made such a positive impact in your life, it's simply incredible.

I will personally make sure to pass on your feedback to our wider Client Services team as I'm sure it will put a smile on their faces too!

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

TEN STAR RATING!

Professional financial planning organisation providing 5-star support, service and advice. My credit rating is exemplary! Financial benefits far outweigh the minimal cost.

December 26, 2024
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Reply from MyBudget

Wow ten star rating! What an honour! Thank you so much for the fantastic rating, Lyndal, we truly appreciate it.

It's so great to hear about your excellent credit rating also, great news.

Here's to continuing to kick goals for many months and years to come!

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

I have been with my budget for almost…

I have been with my budget for almost ten year’s and will never go back they really do care not just about helping financially but also they care about the clients nothing is ever a problem they go over and beyond to do the best they can for me

July 9, 2025
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Reply from MyBudget

Thank you so much for your kind words and thoughtful review, Debbie,

We're truly grateful to know you've felt the care and support from our team throughout all these years, that's exactly what we aim for every one of our clients!

We're excited to see what the next 10 years together will bring!

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

I have been working with MyBudget for more than 10 years

I have been working with MyBudget for over 10 years now, and I have always found Tammy and her team to be consummate professionals. MyBudget can be trusted if you need help with managing your budget and getting out of debt. I have no hesitation in recommending MyBudget.

August 7, 2025
Unprompted review
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Reply from MyBudget

We very much appreciate you taking the time to leave such an amazing review Anthony - what you said just made our day!

Thank you for trusting and recommending us, it really means a lot to us.

We look forward to continue to work together for many more years to come!

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

They take a load of my mind and if…

They take a load of my mind and if there is a problem it’s not a problem for them to assist.

July 9, 2025
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Reply from MyBudget

Thank you so much for your lovely feedback, Mark!

We’re so glad to hear that we’ve been able to give you peace of mind when it comes to your finances, that’s exactly what we’re here for.

You’ve got our team behind you every step of the way!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Honestly MyBudget changed so much for…

Honestly MyBudget changed so much for me. My husband and I were always stressed and unsure how to budget. They taught us the fundamentals of budgeting and without them I couldn’t be able to buy our first home. Highly recommended

July 29, 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing your story, Seraiah!

We’re thrilled to hear how we have helped you and your husband feel less stressed and more confident with your finances.

Learning the fundamentals of budgeting can make such a big difference, and we’re so proud to have played a part in helping you achieve something as special as buying your first home.

Congratulations on this amazing milestone!

We’re so happy for you both and we cannot wait to see what else we can achieve together.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

It changed my life.

Before my budget, I didn’t know how to make ends meet. I couldn’t pay my bills on time. I had debt so deep I didn’t know how I was gonna crawl out of it my friend got me onto my budget and it was the best thing that I’ve done. I paid off so much debt I took my kids on holidays. I had savings. I got my life back. I recommend it to everybody.

November 30, 2024
Unprompted review
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Reply from MyBudget

Thank you for sharing your incredible journey with us, Pamela!

We’re so happy to hear how we have helped you turn things around, from paying off debt, building savings, and even creating amazing memories with your kids.

Stories like yours inspire us every day, and we’re so proud to have been part of your journey.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

We have been with My Budget for quite a…

We have been with My Budget for quite a few years and find My Budget is helping us pay our bills on time and we have no problems with paying any of our bills thank you

June 27, 2025
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Reply from MyBudget

Thank you for sharing this!

We’re so glad to hear we have been able to make a positive difference in keeping your bills on track.

We truly value your continued trust and support over the years. Here is to the many more to come!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always helpful and informative to make…

Always helpful and informative to make the process easier

June 18, 2025
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Reply from MyBudget

Thank you for your kind words, Kristy!

We’re so glad we can make things easier and be there to support you along your financial journey.

Warmly,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

Eugene

Eugene! We were about to close our account - until we spoke to Eugene.

Eugene took the time we needed to voice our concerns, he then addressed each one of them individually until we became more comfortable with the process and how to achieve our goals.

Eugene gave practical advice as to where to focus our attention (money) to get rid of our debt quicker, and he was able to forecast a timeline as to when we would be in a better position monetarily - something to aim for that is achievable.

Our issues have mostly been around carrying a fair bit of debt. Eugene highlighted the fact that we needed to do some tidying up of our affairs before we could reap the rewards, so to speak. This is where we're at, right now.

It's great to be able to pick up the phone and speak to a human about our financial worries, and we end each phone call with a better understanding of how the process works.

Now, as Eugene put it, we 'babysit' our budget and leave the heavy lifting to MB.

While this review is about Eugene, I would also like to mention that Ben has been just as helpful in the past.

We walk a cobble-stoned path today, we will walk smoother paths in the near future.

Thank you
Mark and Sandi

July 16, 2025
Unprompted review
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Reply from MyBudget

Wow – thank you for such a heartfelt review, Mark and Sandi!

We’re so glad Eugene took the time to really listen, address your concerns, and create a clear, achievable path forward.

It’s wonderful to hear that his practical advice has given you both direction and confidence.

It’s also great to know that both Eugene and Ben have made such a positive impact on your journey.

Keep “babysitting” that budget while we handle the heavy lifting , and remember we’re here to support you every step of the way.

You’re doing amazing, and we can’t wait to see you on that smoother path soon.

Thanks,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Best customer service

The best company to get financial budget assistance from! Each of their representatives are friendly, approachable, non-judgmental and treat each interaction with clear solutions in mind. Their app amd website are user-friendly and informative regarding past spending and how to/when you can achieve your next financial goal. I would recommend MyBudget to anyone.

July 17, 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your kind words and thoughtful review, Gren.

We're truly grateful to be part of your financial journey and are so pleased to hear that you've felt supported and understood by our team.

It's wonderful to know that you're finding our app and website helpful in reaching your goals.

We’re here for you every step of the way, and we’re excited to see what you achieve next!

Kind regards,
Maddy and the MyBudget Team

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