We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free. They were kind and reassuring, but also made us realise how... See more
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My partner and I were really struggling financially before signing up with MyBudget. They helped get us out of massive debt by managing our money for us and getting our bills paid on time. Not having... See more
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Joining the ‘my budget’ journey has been the best financial move we’ve made. The team are very precise at what they do and are genuinely here to help crunch the numbers that cause stress. I spoke... See more
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Company details
Written by the company
MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.
Live your life without having to worry about money.
Written by the company
- Pay your bills on time, have savings in the bank and achieve your financial goals faster!
- 1300 300 922 | Call now to request a FREE, no obligation consultation.
Book Your Free Phone Consultation Today
Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad
Contact info
122 Frome St, 5000, Adelaide, Australia
- 1300 300 922
- marketing@mybudget.com.au
- mybudget.com.au
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shout out to the savant
Daniel C started our journey with my budget, In a refreshing and informative way.
He made us feel very relaxed and gave us opportunity to engage in open discussions and feel good banter. We are really excited with my budget. Thanks Dan have a frothy.
June 13, 2025
Unprompted review
Reply from MyBudget
Thank you for leaving such a great review, Clint.
We are so thrilled to have you start with us, this is a very exciting step and we can't wait to see your finances bloom in the next few months and years to come.
We are so glad to hear Dan was able to help, he's an absolute legend. I will make sure to pass on the great feedback onto him! I'm sure he'll appreciate it.
We look forward to seeing you kick goals with your new budget soon.
Warm regards,
Dominique and the MyBudget Team
Life saver MyBudget
We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some communication issues between us and MyBudget, which led to some trial and error. But over the past two years, our credit report has improved, and all our debts have been cleared. In times of real financial crisis, MyBudget can truly be a lifesaver.
June 25, 2025
Unprompted review
Reply from MyBudget
Thank you so much for sharing your journey, Young.
It warms our hearts to know we were able to support you through the tough times and help you become debt-free.
Congratulations on clearing your debts and improving your credit, That’s such an incredible achievement!
We’re proud to have walked this path with you and can’t wait to see where your journey takes you next.
Kind regards,
Maddy and the MyBudget Team
The ease of My Budget taking care of my Finances
The ease of My Budget taking care of my money problems.
The team were polite and courteous when we spoke on the phone.
Many thanks for the service you provided!
June 20, 2025
Unprompted review
Reply from MyBudget
Thank you so much for your kind words, Joseph!
We’re so glad to hear that you found the process easy and that our team made a positive impression during your calls.
It means a lot to know we could help ease the stress of managing your finances.
We truly appreciate you taking the time to share your experience — and we're always here if you need support in the future.
Warm regards,
Maddy and the MyBudget Team
Really good customer service
Had a really great experience with Tristan. Talked on the phone to discuss the budget and organise some medical appointments, really empathised with me and could certainly see them as someone I would sit down with and have a chat rather than just someone on the phone.
June 20, 2025
Unprompted review
Reply from MyBudget
What a fantastic review — thank you, Dennis!
We’re so glad to hear you had such a positive experience.
Tristan has a real gift for empathising and truly listening — it’s what he does best, and it’s a big part of why he’s such a valued asset to our team.
It sounds like he made sure you felt supported and understood during what can often be a stressful time, we’re so glad you got to chat with Tristan.
That kind of care is exactly what we strive for in every conversation, and knowing you felt comfortable and heard means the world to us.
Thank you for sharing this — we’re so grateful to be part of your financial journey.
Warm regards,
Maddy and the MyBudget Team
The team are fantastic and so helpful
The team at MyBudget are great. They are helpful and try to cover everything. If you have two wages coming in then this should work for you. If you have one it might not pan out as you had hoped.
June 18, 2025
Unprompted review
Reply from MyBudget
Thank you for your honest feedback, Amanda.
We’re glad to hear you found our team fantastic and helpful. We always aim to cover everything to support our clients as best we can.
We understand that everyone’s circumstances and expenses are unique. Whether you have one income or two, budgeting can be effective— it really depends on your individual needs and situation.
Thanks again for sharing your experience. Please don’t hesitate to call us at 1300 300 922 if you have any further feedback or need assistance.
Our team is always happy to help.
Kind regards,
Maddy and the MyBudget Team
I had really great customer service…
I had really great customer service today! The gentleman who I spoke with was so helpful and lovely and make me super excited for the future and the things I can do with implementing my new budget. I’m also a single mother of 3 and when returning back to work part time with little to no other assistance, it was only because of MyBudget that I was able to make it through financially without struggling.
June 17, 2025
Unprompted review
Reply from MyBudget
Thank you so much for your lovely feedback, Roseanne!
We’re so glad to hear your experience was positive and that our team member was able to support you with care and encouragement.
It’s incredibly inspiring to hear how you’ve taken charge of your finances, especially while juggling so much as a single mum of three.
We’re honoured to be part of your journey and excited for everything that lies ahead for you!
Thanks again,
Maddy and the MyBudget Team
That these people are here to help you.
I had wonderful experience and great help to achieve my goals. It was stressful at the beginning but it all worked out well at the end. The staff was fantastic, we always had a good laugh.
June 18, 2024
Unprompted review
Reply from MyBudget
Thank you so much for sharing, Georgina.
We're so happy to hear that your experience with us was full of laughs and high-quality customer service!
It’s wonderful that our team was been able to support you through the challenges and guide you towards success — all while helping you achieve your financial goals!
Wishing you all the best as you move forward.
Warmly,
Maddy and the MyBudget Team
Everyone is so patient and kind
Everyone is so patient and kind, nothing is too much trouble. I appreciate that l never feel judged. The support is so important my mental health is so much better with my financial health under control.
June 11, 2025
Unprompted review
Reply from MyBudget
Thank you so much for sharing your experience with us.
We’re really glad to hear that you feel supported and understood — that’s exactly how we want you to feel.
Knowing that our team has made a positive impact on both your financial and mental well-being means the world to us.
We’re always here for you, and cannot wait for the years of support to come.
Take care,
Maddy and the MyBudget Team
Customer Service A1
From start to finish and throughout the whole set up I have been less stressed, know my bills will be paid on time and if I ever need anything just let them know so they can fit it into my budget. Also would like to thank my number one money coach CARA. She is so amazing at what she does and I cant thank her enough. 10star rating.
June 13, 2025
Unprompted review
Reply from MyBudget
Thank you so much for your wonderful feedback, Jeanine!
We’re delighted to hear that the whole process has helped ease your stress and made managing your bills simpler.
A 10-star rating? Wow, we’re over the moon! Cara will be thrilled to hear your kind words — She really is a star and a vital part of our team.
We’re excited to support you on the rest of your financial journey and can’t wait to see what’s ahead.
Kind regards,
Maddy and the MyBudget Team
I spoke with Kara from the specialist…
I spoke with Kara from the specialist team and to be honest, she is by far the best one I have spoken to! Very polite and understanding. I'm so pleased. Make sure you keep her onboard!!!! Thank you Kara!
June 13, 2025
Unprompted review
Reply from MyBudget
Wow, thank you so much for your amazing feedback, Paula!
Cara always goes above and beyond to help, and it’s fantastic to hear it made such a difference for you.
We’re definitely keeping her onboard—she’s a true asset to the team!
Thanks again for taking the time to share your experience.
Warm regards,
Maddy and the MyBudget Team
Great and friendly experience
Friendly, and made the experience a lot more simple than I thought it would be. Made me feel like more than just a number or a normal customer.
June 11, 2025
Unprompted review
Reply from MyBudget
We love hearing this, Aaron!
It’s fantastic to hear that you felt supported and valued throughout the process.
Making things simple and treating every person with genuine care is exactly what we strive for— so it’s wonderful to know that came through in your experience!
We can’t wait to keep supporting you throughout the rest of your financial journey!
Many thanks,
Maddy and the MyBudget Team
Solving my depths and learning me how…
Solving my depths and learning me how to manage my finances heep now can save go overseas buy new car love company very well organised
Kind regards John Harrison
May 5, 2025
Reply from MyBudget
Wow this is awesome to hear, John!
We’re so happy that our support has helped you better manage your finances and save for your goals like traveling overseas and buying a new car.
We’re here to keep helping you on this journey—excited to see what you accomplish next!
Thanks again,
Maddy and the Mybudget Team
Financial Freedom
My financial journey with My Budget has been nothing short of amazing..From the first initial phone call in 2024 to now, they have helped me carve out a Budget that has not only got me debt free but enabled me to have savings that I watch grow each week.. My holidays, hair &
beauty appointments, vet needs, birthdays, Xmas etc are all taken care of, all without touching my savings
May 5, 2025
Reply from MyBudget
This has just made our day, Elizabeth!
It’s truly inspiring to hear how far you’ve come, from your very first call in 2024 to now being debt-free and building growing savings.
We’re so glad we could help you create a budget that covers all your important needs and treats too, without dipping into your savings.
Your success is exactly why we do what we do!
Here’s to many more milestones and stress-free moments ahead.
Kind regards,
Maddy and the MyBudget Team
Reply from MyBudget
Hi Justin,
Thank you for providing this feedback. We’re sorry to hear that the service did not meet your expectations.
Our service is designed to provide support and structure for individuals working to improve their financial situations, and many clients have found success. That said, we understand that each situation is unique, and results can vary based on a number of factors.
Based on our recent conversations, we have been able to review your circumstances. If you would like, please call us on 1300 300 922 and we can address your concerns further.
We appreciate these insights and the opportunity to better understand your experience.
Thanks,
The MyBudget Team
We were helped immensely by my budget
We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free.
They were kind and reassuring, but also made us realise how we had got into such a terrible situation.
We are now debt free and enjoying living a life without fear and constant stress
May 5, 2025
Reply from MyBudget
Thank you so much for sharing this, Alison.
We’re incredibly proud to have been able to support you through such a challenging time and help you become debt free.
It’s wonderful to hear that our team’s kindness and guidance made a positive difference in your journey.
Living without fear and stress is such an important milestone, and we’re so happy you’re enjoying this new chapter.
Looking forward to being part of your journey moving forward!
Kind regards,
Maddy and the MyBudget Team
Why I joined my budget
I joined my budget, not because I was doing great managing my budget, but because I realised that my finances had gotten a bit out of control. I was stressed all the time and wanted to bury my head in the sand. I had seen the ads on TV and thought well they can't do any worse than I had. Mybudget were reassuring from the get go. Words like bankruptcy were scary, but that's where I was heading, they knew it, I knew it. They sorted everything out, called creditors and came up with a realistic budget. Yes it is hard at first, but that was on me because of the financial position I put myself into, no one else to blame. Four years on, I will be forever grateful for Mybudget. I don't worry about money anymore and I have a financial organisation who is always ready to help. I'm in the process of building a house, they even helped broker the loan. I'm in for the long haul. Couldn't be happier
May 5, 2025
Reply from MyBudget
Thank you so much for sharing your story, Kylee—and for being part of the MyBudget family over the past four years.
It takes real courage to reach out when things feel overwhelming, and your honesty is truly inspiring.
We're so glad we could support you through those early challenges and help create a clear, realistic path forward.
Supporting you through the tough conversations that helped you regain control is exactly why we do what we do.
Congratulations on starting to build your home—that’s such an exciting milestone, and we’re proud to have been part of your journey.
We’re with you for the long haul too, cannot wait to see what another 4 years will bring you!
Thanks again,
Maddy and the MyBudget Team
BE AWARE !!!!!
I have been with My Budget for 5 years and will be closing my account for these reasons.
My Budget does not notify you of any late payments unless you go on to your app to check yourself. They dont manage these late payments at all. My car repayment with Toyota was due, my budget was to transfer money to my expenses account so that it would cover the Automatic debit from Toyota. I received a notification from Toyota that the payment was not processed. Once going on the App I could see the payment date was pushed out.
Why is My Budget not communicating with you that some late payments are in the budget.
Why are we paying for a service when we are not receiving the right outcomes.
This also happens with my mortgage, the mortgage gets pushed out but not communication from them to try and move things around to fix the problem prior to it being due.
My money worries have not disappeared at all.
My budget states on their website says "Live your life free from money worries" I dont know how anyone can live by that statement when they are with My Budget...........
I have never had a call from My Budget to touch base with anything...
I would rather save the fee they charge per week which amounts to over $3000 per year and pop it back into my budget. Another thing they take the interest from your account you dont see any of it!!
January 1, 2025
Unprompted review
Reply from MyBudget
Hi Naomi,
Thank you for taking the time to share your feedback, and for being a valued MyBudget client over the past five years.
We are sorry to hear that your recent experience hasn’t met expectations. What you’ve described falls short of the service we strive to provide, and we appreciate you bringing it to our attention. Reliable support and clear communication are at the heart of what we do—especially when it comes to managing essential payments like home loans and car finance.
MyBudget is designed to work in partnership with our clients. We don’t make changes to budgets or payment schedules without our clients’ direction. Clients remain in control of their financial plans, and the effective allocation of funds is built on working together. Regular, open communication is essential to making the budget work successfully.
In addition, the MyBudget App provides alerts for late or overdue payments. We also aim to discuss the affordability of payments during client interactions as part of our ongoing commitment to financial wellbeing.
We completely understand how missed payments can cause stress, and we’re sorry for any worry or inconvenience this may have caused. Our goal is to reduce financial pressure.
Please do reach you by email at feedback@mybudget.com.au or call us on 1300 300 922, and we’ll be happy to address your concerns directly.
Thanks again for this feedback, we look forward to speaking with you.
The MyBudget Team
Helpful service
Your call centre staff are always very helpful and calming and happy to explore options without putting pressure on me. I really appreciate their work.
May 5, 2025
Reply from MyBudget
Thank you so much for leaving such a kind review Stacey,
It's so great to hear our team have been helpful and calming, that's what it's all about. Managing your finances shouldn't be stressful!
Warmly,
Dominique and the MyBudget Team
I have been with My Budget for 3 years…
I have been with My Budget for 3 years now, they literally saved me , i was drowning and living day to day , my budget helped me come up with a solution and i have been able to see that there is a light at the end and one day i will be able to afford things like a holiday, house. Everytime i speak to them they are very understanding and extremely helpful, very professional and knowledgeable, I would not hesitate to recommend my budget to any one that needs help. Thankyou My Budget you saved me
May 5, 2025
Reply from MyBudget
Reading your review has absolutely made our day Kristy,
We're genuinely thrilled to know the impact our service has had on your life, and you no longer live week to week - this is exactly why we do what we do!
Here's to many more years together, and to achieving goals in the future!
Thanks again,
Dominique and the MyBudget Team
MyBudget are experts at being able to identify my needs and deliver the solutions I required
MyBudget are experts at being able to identify what I needed as a client, in order to improve my own cash flow and become better at budgeting through the solution they have provided. My life would be in a very different state now if it weren't for their service and expertise.
May 5, 2025
Reply from MyBudget
Wow this is so awesome to hear Rhys,
It's so incredibly rewarding to know we've made such an impact in your life and you've improved your own budgeting skills.
We look forward to continuing to support you for many months and years to come.
Thanks,
Dominique and the MyBudget Team
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