mycar Tyre & Auto - Brandon Park Reviews 

313
TrustScore 4.5 out of 5

4.6

Brandon Park Shopping Centre Corner of Magid Avenue and Springvale Road, 3170 Wheelers Hill, VIC, AU


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See what reviewers are saying

Rated 5 out of 5 stars

The team was extremely accommodating to fit my vehicle in on very short notice due to an oil leak. They were upfront about costs and were great with providing updates during the process. They were als... See more

Rated 5 out of 5 stars

The Receptionist is very polite and super helpful. His knowledge about car is also great Book 4 new tyres replacement a day before. Pop up earlier than appointment time. When i get there, the... See more

Rated 5 out of 5 stars

The team at Brandon Park store delivered extremely good service. I replaced my old tires with a set of new Pirellis from the black Friday sale at this store. Dilupa and his team were very friendly and... See more

Rated 5 out of 5 stars

I recently had my car serviced at MyCar Brandon Park, and I couldn’t be happier with the experience. Dilupa and the entire team were incredibly helpful from start to finish—genuinely one of the best c... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Brandon Park

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Brandon Park Shopping Centre Corner of Magid Avenue and Springvale Road, 3170, Wheelers Hill, VIC, Australia

  • (03) 8585 7118

4.6

Excellent

TrustScore 4.5 out of 5

313 reviews

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4.6

All reviews

(313)

32,234 reviews in the last 12 months

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Rated 1 out of 5 stars

Store Staff’s Mistake

I pre ordered tyre at the Boxing Day Sale and have been patiently waiting for more than a month. There has been no communication from the store and I had to chase up all the time. Until last week, I requested the store to replace tyre immediately as mine was not roadworthy anymore. Then I’ve been told that the tyre ordered were wrong and I had to pay over $400 extra. I personally went to Brandon Park store on Boxing Day, the staff there instructed me and placed order on my behalf. I had no idea of what tyre been ordered and trusted the staff as they know better than me. I don’t understand how could the tyre be wrong and it’s been ordered by your staff who should have comprehensive information and knowledge on tyre. I don’t think it’s fair that I had to pay over $400 extra due to your staff’s mistake!

February 1, 2025
mycar Tyre & Auto - Brandon Park logo

Reply from mycar Tyre & Auto - Brandon Park

Hi Nan,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

The guys left my car parked without the…

The guys left my car parked without the handbrake on!!! It was parked on a slight upwards and angled slope. I was told it’s because it wasn’t manual it was fine!

Wasn’t very comforting to get in my car and thinking that I’m about to pass out because the car is rocking forward

January 31, 2025
mycar Tyre & Auto - Brandon Park logo

Reply from mycar Tyre & Auto - Brandon Park

Hi Michaela,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Really quick handover of car

Really quick handover of car. They were super busy when I dropped off the car, but very polite and did a great job!

I’m really happy with the service I received.

January 21, 2025
Rated 3 out of 5 stars

Not as good as usual - work organisation issues?

The guys were, as always, helpful and polite and the work seems fine. The problem this time was with timing. I booked in for tyre replacement on Monday, but they were flat out so I offered to come back when it was quieter, to relieve the stress for them. We settled on Thursday at 8.30 and I was waiting for the work to be done. Told it would be 2 hours I returned to find it had not been started and I hadn’t been called. It took another hour and a half to complete the work - 3 1/2 hours for 4 tyres. Disappointing and not their usual.

January 9, 2025
mycar Tyre & Auto - Brandon Park logo

Reply from mycar Tyre & Auto - Brandon Park

Hi S​ and K,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Friendly & efficient

Friendly, helpful staff. Work (new tyres) completed quickly and efficiently on my Q5. Will use them for my next scheduled service.

January 7, 2025
Rated 2 out of 5 stars

My tyre was not ready (nail in tyre)…

My tyre was not ready (nail in tyre) the next day when I was told it would be ready.
Counter staff answered phones in preference to a customer before them, more than once.
I am in retail and a customer standing before you takes precedence to phone ringing

December 10, 2024
mycar Tyre & Auto - Brandon Park logo

Reply from mycar Tyre & Auto - Brandon Park

Hi David​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).

Kind regards

mycar Team

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