mycar Tyre & Auto - Brookvale Reviews 457

They keep you informed of what is required in regards to your vehicle and they are helpful if you are a bit confused ( and I get confused easily being a senior!!).

Friendly, reliable, reasonable

Friendly staff. Very helpful and efficient!

Always great service

Prompt and friendly service! New tyres were ordered and a booking made to replace them on my car. All I had to do was turn up! The technician texted me when the work was complete and within the time quoted!

Thanks for taking the time taking care of my car I’ve been with you 10 years now thanks 🙏

Had my car booked in for service and rego. Darrell handled the booking process and all communication on updates for my car.
Done fast and efficiently with top service from Darrell.

Every single thing

I received excellent service and the car was delivered on time as agreed with the staff who assisted me. The maintenance made it like new. Congratulations on your dedication.

MyCar has the contract for Carbar - a terrific subscription platform. MyCar Tyre & Auto Brookvale service is incredibly efficient and effective - paperwork is simple - ready when you get there - timing is instant - no waiting around - service is fast - communication is brilliant - prices are clear and competitive. That's why Carbar uses MyCar Australia-wide. Tank you Michael & Dazza.

This was the first time I booked a Logbook service with myCar. I have booked Essential Plus for the previous few. When I took the car in I asked them to check the Traction Control and Engine Lights that intermittently displayed, which is sometimes electrical and/or low battery life. After the car was returned, the lights continued to display so I took it back. Diagnostics were run, with recommendation to replace the Cam Shaft sensor. I was told they would need to price the sensor and would call back:
1. There is no evidence that they checked the battery. I had an independent check complete a few days later, which reported below required capability.
2. Running diagnostics is a step-in log-book service. There is no evidence that this was completed as the report was not discussed until after I returned the car the second time.
3. I called up a few times about the Cam-shaft sensor replacement and was told they would "call me tomorrow". They never did.
4. Wheel rotation is listed within service catalogue (as required). This is the third service that it has not been done (18 months).
Prior to this I have been pleased with the service I have received and the value.

Service requirement message not clear despite being done for the last 5 years. Was asked to return on specifc day and time waited 3 hours and still not done. Disappointing now that I have to pay another servicer to get this message cleared. Also purchased 4 new tires and asked to replace one rim with reserve, asked on both times but was told they are busy.

Easy to organise, prompt and efficient service

Emergency repair, did take two days. But was last minute.

The guy on reception is excellent. Nothing too much trouble. Great customer service.

I do not recommend it

The team was efficient and courteous and kept me fully informed of any needed extras and the cost.

Just had my car service, and was very impressed. I've often felt like I've been ripped off at other places, but mycar guys gave me an honest assessment, and I shall definitely be returning. Thanks.

Great Customer Service, knowledgeable staff