mycar Tyre & Auto - Browns Plains Reviews 

872
TrustScore 4.5 out of 5

4.6

Grand Plaza Shopping Centre Enter off Private Road, 4118 Browns Plains, QLD, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The whole experience of having my car serviced was easy from booking in, dropping the car off and picking up after the service was completed. Price was quoted prior to service so was prepared for cos... See more

Rated 5 out of 5 stars

The customer service team and vehicle service team are knowledgeable and helpful when it comes to your vehicle. MyCar tyre and Auto at Browns Plains Qld do quality work and work with you to get your v... See more

Rated 3 out of 5 stars

First time using Mycar to service my car. Seems well organised. Did mention my front tyres will need replacement shortly. Did not discuss anything else about my car. Customer service could improve reg... See more

Rated 5 out of 5 stars

I have been getting all my services & repairs for a few years now through mycar browns plains & do not trust anyone else with my car. They are always reliable, efficient & affordable. They always take... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Browns Plains

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Grand Plaza Shopping Centre Enter off Private Road, 4118, Browns Plains, QLD, Australia

  • (07) 3215 8306

4.6

Excellent

TrustScore 4.5 out of 5

872 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(872)

32,242 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I like receiving text reminders

I like receiving text reminders, and communication also via text. I like the service itemized on ehat needs doing in propriety to other things can wait. The phone call I received from Rocky to say my part came in was good. Plus, the girls in the office were friendly.

July 13, 2025
Rated 5 out of 5 stars

The lady at the front counter is…

The lady at the front counter is amazing. I have watched her go out of her way to give great customer service and genuine care. I used to get my service to another company but I am only using this "My car" at Browns Plains. Keep up the great work including the mechanics that gave my car exactly what it needed. Keep up the great work 👍👍👌👌

July 13, 2025
Rated 1 out of 5 stars

My car battery

My car battery was replaced without connecting a power back up so now my radio does not work and I do not have the code to reset it.
This is very unprofessional.
Every mechanic I have used in the past uses a power pack connected to the OBD port to prevent this happening.
Had i known, I would have used someone else to replace battery.

June 14, 2025
mycar Tyre & Auto - Browns Plains logo

Reply from mycar Tyre & Auto - Browns Plains

Hi Danny,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

Rotten customer service

Booked an appointment 3 weeks prior and arrived half hour early. Was advised when dropping of the keys that the job would take 1-2 hours. I returned 2.5 hours later to find they hadn’t even started. Was advised that Saturdays are first in first served regardless of booking time. Was not advised of this when dropping car there and then why was I told job would be done in 1-2 hours. Not happy, left without getting the job done as I didn’t have another few hours to wait around. Won’t go back to Browns Plains Mycar again.

June 15, 2025
mycar Tyre & Auto - Browns Plains logo

Reply from mycar Tyre & Auto - Browns Plains

Hi Jus​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

You guys are the best!

The Browns Plains team went over and above to accommodate and help us over the weekend. They gave us the information to have my vehicle towed to them and were able to confirm the issue and have it fixed same day! Considering my recent experience with one of the MyCar outlets I can’t praise Crystal and the team enough! I will be taking my car here for all its services and my partner too! And I have already told my friends and family to come to My Car BP too!

June 4, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look