mycar Tyre & Auto - Browns Plains Reviews 

872
TrustScore 4.5 out of 5

4.6

Grand Plaza Shopping Centre Enter off Private Road, 4118 Browns Plains, QLD, AU


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Rated 5 out of 5 stars

The whole experience of having my car serviced was easy from booking in, dropping the car off and picking up after the service was completed. Price was quoted prior to service so was prepared for cos... See more

Rated 5 out of 5 stars

The customer service team and vehicle service team are knowledgeable and helpful when it comes to your vehicle. MyCar tyre and Auto at Browns Plains Qld do quality work and work with you to get your v... See more

Rated 3 out of 5 stars

First time using Mycar to service my car. Seems well organised. Did mention my front tyres will need replacement shortly. Did not discuss anything else about my car. Customer service could improve reg... See more

Rated 5 out of 5 stars

I have been getting all my services & repairs for a few years now through mycar browns plains & do not trust anyone else with my car. They are always reliable, efficient & affordable. They always take... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Browns Plains

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Grand Plaza Shopping Centre Enter off Private Road, 4118, Browns Plains, QLD, Australia

  • (07) 3215 8306

4.6

Excellent

TrustScore 4.5 out of 5

872 reviews

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4.6

All reviews

(872)

32,228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Friendly, helpful and happy to answer questions/explain servicing and great customer service. They always do a great service on my car.

August 17, 2025
Rated 5 out of 5 stars

Team members were lovely and easy to…

Team members were lovely and easy to contact via phone. Fit me in to be seen with almost no notice, which was super helpful and also fit me in on a separate occasion as a walk-in. Furthermore, they were also able to do additional services on my car, after my last minute request. Great priced (cheaper than I expected) and offer multiple complimentary services/ options, which are highly beneficial and appealing. Also honest with services needed, which is highly appreciated as someone with little car knowledge.

August 15, 2025
Rated 3 out of 5 stars

New tyres

I booked my car in for 10am for new tyres to be fitted & was told it would be 2 hours. I went back at 12pm to pick up my car & it hadn't even been started on. There was no communication with me to let me know that it wouldn't be ready. I wasn't very happy as I wasn't feeling well due to cancer
treatment .
However when I went back an hour later to pick up my car they did redeem themselves & told me they wouldn't charge me for the wheel alignment

August 16, 2025
Rated 4 out of 5 stars

Good service

Good customer feedback on my issues and work done as per my request.
The service to my car was done and finish at a prompt time. The feedback to my car issues by reception was done by a reasonable manner and good suggestions were given.

August 9, 2025
Rated 2 out of 5 stars

Wasnt that happy with service at Browns Plains

Have always used Mycar Sunnybank Hills and now living in Browns Plains and found the service a little disappointing.Went to pixk up my car and was advised i needed tyres and some other things soon but it seemed they were so busy it felt like they were happy withme getting my service and that was it.may prefer to go back to Sunnybank Hills next time.Have been a customer for many years and spent plenty of money as well.Just found the service a little cold and uncaring when dropping off and picking up the car.Its as if they were too busy maybe over booked? A phone call and i could have said yes to new tyres!

July 27, 2025
Rated 4 out of 5 stars

Great value, service and advice

I have been going to the Browns Plains store for my services for a few years, and they always do a great job. Even though they are very busy, they are very supportive. Services are well priced and they provide predictable quotes for the next service, so that you can plan ahead. Their roadside assistance that comes from their services is fantastic, saving me an RACQ subscription. They also provide great plans for tyres, brakes etc, which was unexpected and will save us money in the long run. The only challenge, and the reason for losing a star, is getting a booking when the unexpected happens, as they are very busy. Still the place I will continue to service my cars going forward.

July 27, 2025
Rated 5 out of 5 stars

fast

fast, efficient service, polite front desk staff with all info given and all questions answered and explained if needed

July 22, 2025
Rated 1 out of 5 stars

Worst mechanic i ever had

Worst mechanic i ever had

July 17, 2025
mycar Tyre & Auto - Browns Plains logo

Reply from mycar Tyre & Auto - Browns Plains

Hi,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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