mycar Tyre & Auto - Chadstone Reviews 

137
TrustScore 4.5 out of 5

4.4

Chadstone Shopping Centre, 1341 Princes Highway, 3166 Chadstone, VIC, AU


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Rated 5 out of 5 stars

When booking I was told what service the car was due the price of the service. Was notified when extra work was needed to be done and which items could be done next service.

Rated 5 out of 5 stars

Dropped off my car at Chadstone Shopping Centre. Couple hours later was advised via phone of servicing results. No urgent repairs required so I was able to pick it up within 3 hours of dropping off. V... See more

Rated 5 out of 5 stars

Got a puncture on a tyre purchased from MyCar just 3 months ago (4 tyres purchased). Dropped vehicle for puncture repair and MyCar ended up replacing the tyre with under their tyre plan for free as... See more

Rated 5 out of 5 stars

We've been there for the last two years for our car maintenance and the staff are always friendly and look after us in the greatest manner. They would point out the potential issue we need to notice t... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Chadstone

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Chadstone Shopping Centre, 1341 Princes Highway, 3166, Chadstone, VIC, Australia

  • (03) 8585 7121

4.4

Excellent

TrustScore 4.5 out of 5

137 reviews

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4.4

All reviews

(137)

35,680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great work and friendly staff

We've been there for the last two years for our car maintenance and the staff are always friendly and look after us in the greatest manner. They would point out the potential issue we need to notice to extend the car battery life and other small reminders are helpful too!

October 16, 2024
Rated 5 out of 5 stars

The team were extremely proactive and…

The team were extremely proactive and made the whole process simple. I was after a no fuss & no jargon experience which was cost effective and it was better than expected. I'll definitely use My Car Chadstone again.

October 12, 2024
Rated 5 out of 5 stars

Great Service and tyre protection plan

Got a puncture on a tyre purchased from MyCar just 3 months ago (4 tyres purchased). Dropped vehicle for puncture repair and MyCar ended up replacing the tyre with under their tyre plan for free as the puncture could not be repaired.
Carlos at MyCar Chadstone was great facilitating easy drop off, pickup, spot on-time repair and communication.
Thanks Carlos

September 19, 2024
Rated 5 out of 5 stars

Recently served

Recently, I took my car in for servicing, and during a routine inspection, it was determined that both the brake pads and discs needed replacement. I authorized the necessary repairs, and the work was executed with exceptional professionalism and in a timely manner.

I am thoroughly satisfied with the quality of the completed job and the level of service provided throughout the process. The outcome has met my expectations, and I am delighted to have my vehicle functioning optimally once again.

September 1, 2024
Rated 1 out of 5 stars

2nd time using MyCar and won't be back.

2nd time using MyCar and won't be back.

The constant upselling makes me feel like I'm at a McDonalds except the upsell costs me $4000 instead of just a large fries.

August 28, 2024
mycar Tyre & Auto - Chadstone logo

Reply from mycar Tyre & Auto - Chadstone

Hello​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Professional service and fixed issue post service for free

I had my car serviced at mycar Chadstone, and purchased new tyres as well. I was after the Pirelli sale but they ran out of stock (they did put it through for me to check). To offset they offered a reasonable discount on their Viking home brand tyres. After the service, a low clunking noise started happening when I was braking. This progressively got worse and I rang them after a month. I brought the car in, they found that the brake pads needed adjusting and they fixed the issue for me free of charge. Very professional service and I will come back again for my next service or repair.

August 27, 2024
Rated 5 out of 5 stars

Easy drop off and pick up

Dropped off my car at Chadstone Shopping Centre. Couple hours later was advised via phone of servicing results. No urgent repairs required so I was able to pick it up within 3 hours of dropping off. Very streamlined process and Carl was great at answering any questions I had.

August 14, 2024
Rated 1 out of 5 stars

Limited attention to detail; poor follow up

Basic service undertaken. Specifically reported a check engine light when dropped for servicing; MyCar team did not investigate this fault nor report on error at service. I now have to have the car reinspected - I will not be using MyCar for this due to the inconvenience

July 4, 2024
mycar Tyre & Auto - Chadstone logo

Reply from mycar Tyre & Auto - Chadstone

Hi Michelle​,

Thank you for taking the time to post your review.  

We are truly sorry to hear about your recent experience with mycar.

Please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au), they will be more then happy to discuss your concerns. 

Kind regards

mycar Team

Rated 5 out of 5 stars

Great

Very well train and very reliable group of people! They are the best when it comes to communication and spot on explanations about whats wrong with my car!

June 28, 2024
Rated 5 out of 5 stars

Helpful, professional and friendly

Carlos at Chadstone was extremely helpful and knowledgeable, he was really friendly and professional and answered all my questions. Car servicing went really smoothly and I’m very happy with the price and outcome.

June 25, 2024

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