The team were friendly from the start and made everything feel easy, especially the online booking which was quick and straightforward. What stood out most was how helpful and attentive they were... See more
Location
Switch locationFairfield Central Shopping Centre, 2-30 Lakeside Drive, 4811 Idalia, QLD, AU
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See what reviewers are saying
friendly, fast and efficient. Several weeks before booking the service to replace my tires at the Fairfield location, I had an unrelated valve steam leak on my spare tire (while driving with a deflat... See more
Booked in for 9am drop off and 12:30 pick up. Got there at 1pm and told it wasn't ready it. No call before hand. Had to push to get the information of when it would be ready (2:30pm), again no call to... See more
Booking easy to make. Great location Booking in made easy by friendly person. Efficient mechanics. Excellent advice e.g.what might be needed next service e.g. tyres need careful check.
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Fairfield Central
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Fairfield Central Shopping Centre, 2-30 Lakeside Drive, 4811, Idalia, QLD, Australia
- (07) 4848 7511
4.8
Excellent
233 reviews
Asks customers to review
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Ashden and the team very helpful at…
Ashden and the team very helpful at Manuka/grifith ACT
January 20, 2025
Great service from the counter and on…
Great service from the counter and on the phone
January 25, 2025
Peter (at fairfield) is my go to…
Peter (at fairfield) is my go to mechanic... and it has been so for many years!
January 24, 2025
Damaged Tyre replaced under warranty
We purchased 4 tyres a while ago and recently one of them suffered a screw puncture and some sidewall damage.
The guys at Mycar Fairfield were extremely helpful and understanding and replaced it under warranty. Excellent customer service.
January 14, 2025
So willing to help even though I was…
So willing to help even though I was really late for the service but they were willing to help
And is the best service I was really happy and grateful with the way being dealt with me.
God bless the work of your hands 🙏🙏🙏
November 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
False advice
My Car rang me to tell me that my car needed a wheel alignment and two new tyres on the front as they were scrubbed out on the inside.
However the car had four new tyres and a wheel alignment 10,000 km ago.
I took the car back to the company who supplied the tyres and did the wheel alignment and they put the car up on the hoist to show me the tyres were perfect and showed no signs of poor wheel alignment.
The manager of the tyre company informed me that mine was not the first car they had customers come in with similar complaints and there was nothing wrong with the tyres.
I will not be using MyCar again.
January 8, 2025
Reply from mycar Tyre & Auto - Fairfield Central
Hi Phillip,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
In consistent service quality
I am writing to share my recent experiences with your service centers, as I believe there is room for improvement in consistency and thoroughness of inspections.
Six months ago, I serviced my car at your Townsville (near Kmart) location. At that time, I was given a list of items that needed to be repaired or replaced at my next service. However, during my recent service at myCar Fairfield, none of those issues were flagged except for the drive shaft.
I also raised concerns about unusual noises coming from the rear suspension. To my surprise, I was told the noise was caused by the drive shaft, despite my car being front-wheel drive. It appears the rear suspension wasn’t inspected at all. This left me feeling dissatisfied and questioning the quality of the inspection.
The inconsistency between the two branches has caused me to seek another service provider for a second opinion. It is concerning to think either:
1. The Townsville branch may have overstated the required repairs.
2. The Fairfield branch did not perform a thorough inspection.
I hope you will take this feedback seriously and address the discrepancies to maintain the trust of your customers. Transparent and consistent service across branches is crucial to ensuring customer satisfaction.
December 30, 2024
Reply from mycar Tyre & Auto - Fairfield Central
Hi Rusan,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Said what they were going to do
Said what they were going to do, and in a timely manner. Friendly service.
December 24, 2024
Great customer service
Great customer service. Quick turn around of car after service. And thankful for complimentary 12mths road side assist
December 20, 2024
Happy customer
First of all very good customer service, fast as my case was a bit easy to finish same in couple of hours and last thing is more important so far the car running so smooth and the issue fixed 😀 thanks for you guys really appreciate it.
November 28, 2024
Always keeping me in the loop with my…
Always keeping me in the loop with my vehicle though out the day.
December 4, 2024
Great customer service
November 23, 2024
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