mycar Tyre & Auto - Highpoint Reviews 303

Honest and cost efficient

really easy and helpful.

Excellent service @ My Car in Highpoint Maribyrnong
A+++++

Great service and communication from Matt at Maribyrnong Mycar

Great customer service and work on car. Fast turnaround too.

Mycar Highpoint were amazing! My car had to be towed there (which was included in their roadside assistance) They went above and beyond to diagnose and advise, kept me informed since I was quite a distance away and even gave me time to sort out what I could do next. They were so kind, offering to go the extra mile several times.

Manager is always nice to deal with

Honestly, the customer service experience was great. A few days later my tyres started making a weird noise. I took the car to my local tyre place that changed the tyres a few months ago. They asked if i had anyone touch them recently, of course i mentioned the service. They told me the nuts on the front left wheel werent tightened AT ALL. My tyre almost flew off while driving. Not only did this almost damage my car, it risked my life and others on the road. I will never be going back to MYCAR. And will be advising others not to go there. This is extremely dangerous and not something i should or will ever look past. Do better

I paid for wheel alignment and its worse than before. My car is going way more to left, they didnt did at all or have not done properly.

Matthew was very accommodating and assisted promptly with my needs, I highly recommend this team as they delivered superior customer satisfaction

Easy, fast, convenient and really friendly.

Priced right and quality job

Well done!!!

Good communication
Time
Easy to book

The experience was great. Matt made things so easy and the process was smooth and I’m very happy with the result. Thank you Matt. I definitely will highly recommend My Car and the location.

A major log book service completed within four hours was impressive.
Good communication, however the report was a bit skimp on details, what was inspected on the vehicle?
Get brakes checked again soon?
More details required! Brake kit? Brake drum? Brake pads? My husband will enquire further about the brakes? But overall good 👍

Location is great. Staff very friendly and knowledgeable.

I came to mycar with an overheating problem and the person I was dealing with said that the problem was the radiator. In the meantime the turbo failed. So he replaced the radiator and the turbo, which took a MONTH to be done and $4000, and give me back the car saying that it was all good. Two days after I got my car back it started overheating again, so I came back and I’m being told that the radiator wasn’t the problem, there is a crack in the EGR cooler, which took 5 hours to the new technician working on my car to figure it out. So now it’s gonna cost me another $1600 to replace that part. That’s why I’m not happy. Moreover I don’t get a courtesy car time my car is being fixed. I’m really hoping to get a call back from you guys to get some money back for having to pay for the change of a radiator that didn’t need to be change

Thanks to the team at Highpoint for being so flexible and accommodating when I came in without a booking, needing help with my tyres. Highly recommend this location.

After taken my car for the first time at Highpoint. I was extremely disappointed in many ways.
However thanks to Riley from the customer care team I was referred to MyCar Airport West, and meet the store manager Christian which I found him very helpful in dealing with my issues of concerns.