I am 76 years old and know nothing about cars and had a light come on the dashboard. I went to the Innaloo branch for the first time and I had absolutely outstanding service from them also the help gi... See more
Location
Switch locationInnaloo City Centre Enter off Scarborough Beach Road, (opposite Leige Street), 6018 Innaloo, WA, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All the friendly staff members were extremely helpful by providing professional, honest information about my car. They explained it to me in simple terms, which I could understand. I was grateful fo... See more
I went in this morning after discovering a screw in one of my tyres. I left the tyre with them and returned later that afternoon to find everything sorted. The repaired tyre was refitted, all the pres... See more
The team at my car went above and beyond to fix a persistent issue with my vehicle which was causing further damage to other parts of my car. They explained thoroughly what they were doing to address... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Innaloo
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Innaloo City Centre Enter off Scarborough Beach Road, (opposite Leige Street), 6018, Innaloo, WA, Australia
- (08) 6330 7409
4.7
Excellent
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trust my car to the hands of Mycar Tyre & Auto Innaloo
Having been at the Innaloo Mycar Tyer & Auto Service, Innaloo, a number of times, I have always found the staff, as much as they are always busy, they have always been polite attentive, and I have confidence as to hand over my car to them.
February 25, 2025
Staff friendly and very helpful
Staff friendly and very helpful, fitted me in on short notice job well done
March 1, 2025
Helpful and experienced assistant when…
Helpful and experienced assistant when ordering the tyres to ensure I bought the tyres best for me. Drop-off was easy and the car ready to go when they had estimated.
February 19, 2025
Great customer service
Great customer service, Aaron is the man, he knows what he’s doing, really happy, keep doing what you’re doing guys
👍👍👍👍👍🍺
February 17, 2025
Team did everything they said they…
Team did everything they said they would do. Only criticism I would have was when I went to pay in cash, there was not sufficient change available to complete the transaction.
January 29, 2025
The staff were efficient
The staff were efficient, helpful & knowledgeable & I couldn’t be happier with the experience.
February 5, 2025
Great customer service
January 22, 2025
My car was serviced and everything…
My car was serviced and everything checked to ensure smooth operations. The staff were very nice and helpful. My car was ready before the appointed time, thank you. When I went to collect my car was driven around to where I was waiting.
January 9, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No camber adjustment on wheel alignments
The mechanical work was 5 star, especially with the short notice. So I appreciate that.
The problem, is this is the second wheel alignment I have paid for through MyCar...and both times the camber wasn't adjusted. My car has too much positive camber which has caused pretty extreme tyre wear. The tyres are less than 6 months old and now have way more uneven tyre wear than they should. The first alignment I had issues with - the steering wheel wasn't straight. So I took it in and they did another alignment under warranty. Then I got another alignment after this mechanical work. That's x3 alignments in total and the camber wasn't adjusted on either occasion. You can literally see visually that the camber is out, it's that bad. You're guys just did the basics. I'm very disappointed and won't be coming back.
November 8, 2024
Reply from mycar Tyre & Auto - Innaloo
Hi Anthony,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Great young man to deal with.
December 27, 2024
Customer service is fantastic
Customer service is fantastic. After we explained that we were just about to drive off on vacation, the guys were able to fix a puncture while we waited on a busy Monday morning. They even replaced a faulty brake light for no charge.
December 30, 2024
Car never felt better
Polite and friendly customer service. Quick and efficient work. And most importantly, my car has never felt better to drive! Well done Innaloo team.
December 23, 2024
Great fast and efficient tyre change…
Great fast and efficient tyre change and I love the fact that they have Afterpay available! Thank you!
December 21, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.