mycar Tyre & Auto - Mackay Reviews 

341
TrustScore 4.5 out of 5

4.6

Mt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740 Mackay, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding customer service. Young man at reception was friendly and went out of his way to make sure that my car was running smoothly. They didn't have the part that I needed at the time but gave me... See more

Rated 5 out of 5 stars

Julie at Mycar Mt. Pleasant 4740 was amazingly helpful. Very thorough and knowledgeable. She talked me through the issues I was having, and was very polite and pleasant. Thanks Julie for taking a bi... See more

Rated 5 out of 5 stars

Wonderful customer service, easy to book in, fast service, did my puncture repair for free giving me peace of mind before a big drive. Will be back again, thank you guys!

Rated 4 out of 5 stars

The job was completed in quick time no complaints with the work at all, my reason for 4 stars is the attitude of the staff. There are no happy friendly smiling faces to be seen, one young man walking... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Mackay

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Mt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740, Mackay, QLD, Australia

  • (07) 4848 7505

4.6

Excellent

TrustScore 4.5 out of 5

341 reviews

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4.6

All reviews

(341)

35,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Mackay branch of this…

The Mount Pleasant branch of this company is quick, polite, and informative. They don’t give me unrealistic expectations and their pricing is always fair.

July 1, 2025
Rated 5 out of 5 stars

MyCar Mackay - Admin Lady is the best!!

The staff at My Car Mackay are just brilliant. Super friendly. So helpful. The lady in admin, sorry don’t recall her name, I should but can’t at the second, 5 Gold Stars for service. She is a superstar! She helped my daughter resolve a tyre issue last week and a battery issue this morning. Thank you MyCar these are the reasons why we come to you for our cars!

July 5, 2025
Rated 2 out of 5 stars

first time I went to drop car off at…

first time I went to drop car off at 8am as that was the time I had booked for online (8-9am pickup) went to drop car off and was told they needed the car until 1pm to do two tyres as they had other cars, I had a flight to catch so was unable to do that so booked later date which was rather inconvenient.
Then booked another date and was able to leave the car for a while, asked for them to check car over while it was on the hoist however they failed to mention my left shock was leaking. need more staff in the office I think

June 3, 2025
Rated 5 out of 5 stars

Always have had great service at MyCar…

Always have had great service at MyCar Mackay. Julie always goes above and beyond for my requests which at times i'm sure have tested her. Can't recommend the service high enough. Price wise also excellent.

May 31, 2025
Rated 5 out of 5 stars

Astounding service

Astounding! Booked in online and paid for a new tyre and wheel alignment as recommended by Mackay Hyundai after a service and after I had dropped my car in, they called me to say there was nothing wrong with my tyres and reimbursed the whole amount even though they had completed the wheel alignment! I’m so grateful for honest dealers, thank you so much! I’ll be taking my car there for services I future!

May 30, 2025
Unprompted review
Rated 4 out of 5 stars

Happy. However ....

MyCar Mackay have conducted all services on this car since purchased approx 3 years ago.
I have been happy with the services and especially welcome the Saturday morning service option for work away from home clients like myself.
Diagnosis of front-end shudder was correct and fixed.
The problem was low transmission fluid level and not a physical wheel alignment or balance problem.

However one has to ask why the level was low in the first place when I assume this level check would be included in all services.

May 14, 2025

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