Outstanding customer service. Young man at reception was friendly and went out of his way to make sure that my car was running smoothly. They didn't have the part that I needed at the time but gave me... See more
Location
Switch locationMt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740 Mackay, QLD, AU
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See what reviewers are saying
Julie at Mycar Mt. Pleasant 4740 was amazingly helpful. Very thorough and knowledgeable. She talked me through the issues I was having, and was very polite and pleasant. Thanks Julie for taking a bi... See more
Wonderful customer service, easy to book in, fast service, did my puncture repair for free giving me peace of mind before a big drive. Will be back again, thank you guys!
The job was completed in quick time no complaints with the work at all, my reason for 4 stars is the attitude of the staff. There are no happy friendly smiling faces to be seen, one young man walking... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Mackay
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Mt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740, Mackay, QLD, Australia
- (07) 4848 7505
4.6
Excellent
341 reviews
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Car Repairs are good but costly as…
Car Repairs are good but costly as compare to other car work shops.
September 20, 2025
Price matched to a cheaper quote…
Price matched to a cheaper quote received. Guy who served me on the day of fitting was filling in from another branch and he's an asset to the company
September 19, 2025
We were very happy from when we booked…
We were very happy from when we booked in and everything was explained to us.
September 11, 2025
Great service and friendly and helpful…
Great service and friendly and helpful by all the staff .
September 8, 2025
Great work by Julie & her Team
Great work by Julie & her Team. This is my second visit to My Car. Great service - friendly, speedy & economical. Highly recommended - Gold Star to My Car - Larry L.
September 1, 2025
Unprompted review
Service done in a timely manner
August 31, 2025
Took my car in for a service and they…
Took my car in for a service and they did a great job. Car was returned within 3 hours and they provided good feedback on what to watch out for in the future.
August 12, 2025
Great service at MyCar.
Great service at MyCar.
Great job and work. Thank you very much.
August 1, 2025
Service was excellent
Service was excellent, the lady at front desk was friendly and so helpful! The young man who fixed my puncture was friendly and happy to answer all my questions on my next set of tyres..
Will definitely be booking my car in for new tyres there
Thanks again 😀
July 24, 2025
Unprompted review
The guys at Mackay My Car Tyre and Auto…
EXCEPTIONAL CUSTOMER SERVICE
The guys at Mackay My Car Tyre and Auto are legends. I rocked up today with screws in my tyre. They fixed it straight away..highly recommend
July 24, 2025
Unprompted review
Staff were very pleasant and had my car…
Staff were very pleasant and had my car ready on time.
July 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from mycar Tyre & Auto - Mackay
Hi Steve,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Good day:my engine car was broken I…
Good day:my engine car was broken I talked to manager change new engine, our conversation was very well, after 5 weeks waiting, just paid more than 14 K $ , my roster 14/7 (Moranbah) first roster used my car suddenly stop in the middle of nowhere, towed my car back to MYCAR MT. Pleasant
The bad news I found my engine second hand not brand new, the manager was cheating to customers to earn more money, now broken again the manager Julie quoted 1,4$k she said warranty expired, still do patient because I need car to go work, my sitting for a week rang me to pickup my car. And then broke the handle how you check the engine oil, she replaced cheaper again, the original one disappeared, back again to replace new one asking manager Julie, no specific answer, very rude to customer acting like CEO MY CAR, my experience very disappointing, ridiculous customer service rating below zero
Thanks
Rolando Esguerra
July 16, 2025
Unprompted review
Service Outstanding
A fast and smooth transaction. Great customer service. Really helped us out of a bind! Thank you so much!
July 10, 2025
Unprompted review
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