mycar Tyre & Auto - Mackay Reviews 

341
TrustScore 4.5 out of 5

4.6

Mt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740 Mackay, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding customer service. Young man at reception was friendly and went out of his way to make sure that my car was running smoothly. They didn't have the part that I needed at the time but gave me... See more

Rated 5 out of 5 stars

Julie at Mycar Mt. Pleasant 4740 was amazingly helpful. Very thorough and knowledgeable. She talked me through the issues I was having, and was very polite and pleasant. Thanks Julie for taking a bi... See more

Rated 5 out of 5 stars

Wonderful customer service, easy to book in, fast service, did my puncture repair for free giving me peace of mind before a big drive. Will be back again, thank you guys!

Rated 4 out of 5 stars

The job was completed in quick time no complaints with the work at all, my reason for 4 stars is the attitude of the staff. There are no happy friendly smiling faces to be seen, one young man walking... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Mackay

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Mt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740, Mackay, QLD, Australia

  • (07) 4848 7505

4.6

Excellent

TrustScore 4.5 out of 5

341 reviews

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4.6

All reviews

(341)

35,713 reviews in the last 12 months

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Rated 5 out of 5 stars

The guys at Mackay were excellent

The guys at Mackay were excellent, they were extremely busy due to being down a staff member but that didn’t stop them from performing at their best , I would highly recommend Mackay Mycar

November 11, 2024
Rated 5 out of 5 stars

Efficient and Reliable

I have had almost all my car repairs and services done by this company over many years. I have always found the staff friendly and proficient and I have confidence in their work and advice.

November 8, 2024
Rated 5 out of 5 stars

Great service

Staff were friendly and very efficient. They delivered my car back to me when promised. Car feels great with the new tyres.

November 6, 2024
Rated 5 out of 5 stars

100K Service - Toyota

Booking (and change of booking) was convenient and quick and friendly
Actual service was quick and appears to be thorough
Happy with charges

November 4, 2024
Rated 1 out of 5 stars

Woman in office refused to sign oil…

Woman in office refused to sign oil change section in log book. Also refused to reset oil change reminder on car computer. Appalling customer service.

Update: Generic response saying sorry etc get in touch. You have my details you get in touch with me!!!

October 29, 2024
mycar Tyre & Auto - Mackay logo

Reply from mycar Tyre & Auto - Mackay

Hi Glenn​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

MyCar Mackay as employed the worst or…

MyCar Mackay as employed the worst or should l say rude person to become their receptionist. I got changed for a service on my car which was not carried out. When l asked for my money back, l was told never to come to their garage again. Lawsuit coming your way mycar

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly Service

Friendly Service, professional, knowledgeable,cost was reasonable aswell,will be taking my car back whenever I need a service!

October 4, 2024
Rated 2 out of 5 stars

Disappointed

It said in the report that a detailed inspection was carried out, however a brake light that was not working was not fixed or mentioned in the report, I would imagine that would be one of the first things checked. Disappointed

September 28, 2024
Rated 3 out of 5 stars

Service and price was good, had to take my car somewhere else to set the service on the computer.

I was happy with my service and price done on my car. When I called to make the appointment I asked if they can service my type of car and they said yes they could. So I booked in to have it done. When my husband collected my car they said that I had to take my car somewhere else to get the electronic services set as they don't have the equipment to do that. So now I have to take my car back to the original place where I was getting my services from and somehow explain to the that I didn't come to them for the service but now I would like them to set my servicing on my computer, very embarrassing on my behalf as I am a loyal person.Just wanted to give Mycar a go to do a full service. I still have not had a chance to take my car to get the service set.

August 13, 2024

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