Outstanding customer service. Young man at reception was friendly and went out of his way to make sure that my car was running smoothly. They didn't have the part that I needed at the time but gave me... See more
Location
Switch locationMt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740 Mackay, QLD, AU
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See what reviewers are saying
Julie at Mycar Mt. Pleasant 4740 was amazingly helpful. Very thorough and knowledgeable. She talked me through the issues I was having, and was very polite and pleasant. Thanks Julie for taking a bi... See more
Wonderful customer service, easy to book in, fast service, did my puncture repair for free giving me peace of mind before a big drive. Will be back again, thank you guys!
The job was completed in quick time no complaints with the work at all, my reason for 4 stars is the attitude of the staff. There are no happy friendly smiling faces to be seen, one young man walking... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Mackay
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Mt Pleasant Shopping Centre, Enter off Malcolmson Street (near Mackay Bucasia Road), 4740, Mackay, QLD, Australia
- (07) 4848 7505
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Great service
Very easy to book online
Friendly service
Will definitely be rebooking :)
Julie was amazing in your Mt Plesant…
Julie was amazing in your Mt Plesant branch. will definitely be using your company again, and recommending you to my family and friends. I had a RWC complete on my vehicle 100% happy with the service.
The guys at Mackay were excellent
The guys at Mackay were excellent, they were extremely busy due to being down a staff member but that didn’t stop them from performing at their best , I would highly recommend Mackay Mycar
Efficient and Reliable
I have had almost all my car repairs and services done by this company over many years. I have always found the staff friendly and proficient and I have confidence in their work and advice.
Great service
Staff were friendly and very efficient. They delivered my car back to me when promised. Car feels great with the new tyres.
100K Service - Toyota
Booking (and change of booking) was convenient and quick and friendly
Actual service was quick and appears to be thorough
Happy with charges
Travelling from Ingham to Brisbane
Travelling from Ingham to Brisbane, an ignition coil failed. Julie was prompt in fiting the replacement part and got me back on the road in 10 minutes. Great service.
May use AI-assist with repliesRead more
Woman in office refused to sign oil…
Woman in office refused to sign oil change section in log book. Also refused to reset oil change reminder on car computer. Appalling customer service.
Update: Generic response saying sorry etc get in touch. You have my details you get in touch with me!!!

Reply from mycar Tyre & Auto - Mackay
MyCar Mackay as employed the worst or…
MyCar Mackay as employed the worst or should l say rude person to become their receptionist. I got changed for a service on my car which was not carried out. When l asked for my money back, l was told never to come to their garage again. Lawsuit coming your way mycar
Friendly and professional.
The team is always friendly and helpful. They really know their stuff!
Excellent customer service and very…
Excellent customer service and very reasonably priced offering great aftercare package.
They said my car head lights fixed but…
They said my car head lights fixed but not then upon checking and taken back to them then they replaced. If I didn't checked and believed their words then I would be in trouble driving that evening in dark.
The lady on the reception was extremely…
The lady on the reception was extremely lovely and very quick and efficient service time.
Friendly Service
Friendly Service, professional, knowledgeable,cost was reasonable aswell,will be taking my car back whenever I need a service!
Great to be able to book and pay…
Great to be able to book and pay online.
Car ready within time frame, gave feedback on service, and the lad took my shopping trolley back for me now that is service with a smile . Well done
Disappointed
It said in the report that a detailed inspection was carried out, however a brake light that was not working was not fixed or mentioned in the report, I would imagine that would be one of the first things checked. Disappointed
Service and price was good, had to take my car somewhere else to set the service on the computer.
I was happy with my service and price done on my car. When I called to make the appointment I asked if they can service my type of car and they said yes they could. So I booked in to have it done. When my husband collected my car they said that I had to take my car somewhere else to get the electronic services set as they don't have the equipment to do that. So now I have to take my car back to the original place where I was getting my services from and somehow explain to the that I didn't come to them for the service but now I would like them to set my servicing on my computer, very embarrassing on my behalf as I am a loyal person.Just wanted to give Mycar a go to do a full service. I still have not had a chance to take my car to get the service set.
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