mycar Tyre & Auto - Northland Reviews 

428
TrustScore 5 out of 5

4.8

Northland Shopping Centre (near Chifley Drive), 3072 Preston, VIC, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I called late Friday afternoon with an issue that had just appeared on my car dashboard and spoke with Tony, who reassured me and booked me in straight away for the next morning which was Saturday. I... See more

Rated 4 out of 5 stars

While my appointment was at 09:30 on a Friday morning, the crew had to be cajoled into commencing at 10:40. Apparently they were “very busy”. Once started, the process was very friendly, quick, sm... See more

Rated 5 out of 5 stars

From the first contact call to the collection of the car was seamless. We had a screw in our rear tyre and an appt was made at short notice. We were advised of the cost, and the time it would take (1... See more

Rated 5 out of 5 stars

Great service at Mycar Northland! Michael and Tony make everything easy with their friendly approach and fast, efficient service. They take the stress out of car care and ensure the whole process... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Northland

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Northland Shopping Centre (near Chifley Drive), 3072, Preston, VIC, Australia

  • (03) 8585 7147

4.8

Excellent

TrustScore 5 out of 5

428 reviews

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4.8

All reviews

(428)

32,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A seamless experience from booking…

A seamless experience from booking online to collecting my car after the service. The staff are friendly, polite and professional with clear communication about the service, condition of the vehicle and how to move forward with future services. Car is driving beautifully after the service.

March 5, 2025
Rated 1 out of 5 stars

I need help with invoicing

On Saturday, I provided all my details for the invoice, but I noticed that they were incorrect. I attempted to call to request a correction, but I did not receive a response. Therefore, I decided to visit the store directly today. The receptionist informed me that it could take hours to fix the issue due to his busy schedule and that it was not possible to assist me at that moment. After insisting for a while, as I really need the invoice for legal purposes, he mentioned that he would make the correction when he had the opportunity, although he was currently very busy.

March 1, 2025
Rated 5 out of 5 stars

Great auto service!

Mike and staff at Northlands were great! Easy to book in and work completed on time and with contact through the booking to discuss options.

Thanks guys, will definitely return!

February 26, 2025
Rated 5 out of 5 stars

Amazing service and price

Micheal and the team are amazing woth their knowledge, service standards and most of all pricing. Would highly recommend My Car Northland 💯 %. Thank you.

February 21, 2025
Rated 5 out of 5 stars

Punctured tyre repair

I have been here twice now for a punctured tyre repair and have been really satisfied both times. Quick and efficient and fair priced. Thanks!

February 19, 2025
Rated 5 out of 5 stars

Friendly service

Friendly service, expert advice, clear information about what needed fixing and what it would cost. I was confident they were being genuine.

February 7, 2025
Rated 2 out of 5 stars

Two days instead of one, unnecessarily.

I brought my car in and the mechanic identified that the window switch needed replacing. We booked the car in for Friday. I do outreach work using my car so I cancelled my shifts for the day. I’m a casual so that meant no pay for the day. I brought the car in. I later received a call to come and pick it up. I arrived and was told the switch needed replacing. I replied that I knew that and was expecting it to be fixed that day. They told me the part needed to be ordered and I would need to book out a day the following week to get this done.
The problem was identified the first time. It did not need to be re-identified the next time. I have lost two day’s pay rather than one due to this.
This is my first MyCar experience. Unfortunately it hasn’t been a good one.

January 31, 2025
mycar Tyre & Auto - Northland logo

Reply from mycar Tyre & Auto - Northland

Hi Andrew,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Michael and the teams at MyCar…

Michael and the teams at MyCar Northland are fantastic genuinely nice guys that you can trust to leave your car with. Work is carried out professionally with calls, follow up. Michael went far and beyond to ensure that I was happy with the service of my dad’s car. Will definitely come back again for services needed. That’s why you can see lots of cars taken there for services. Thanks Michael and rest of the guys there. See you next time.

January 21, 2025
Rated 5 out of 5 stars

Honest service

Took my car in for 125k service. They had quoted me that a 125k service included a timing belt. They later rang me to advise my log book had recorded I had had a 125k service at Subaru and did I have a record of the timing belt. I did so they did not replace.
Very grateful for their honesty as I would have been none the wiser.

January 22, 2025
Rated 5 out of 5 stars

road worthy

Mike was very easy to deal with and helped me fix what needed to be fixed to pass road worthy

January 20, 2025
Rated 3 out of 5 stars

Not a charity.

While I understand this business is expected to make a profit, I was wondering if their prices are somewhat unreasonable.
After getting an inspection for a RWC I was shocked to receive a quote for nearly $2400 to make fairly minor repairs to my vehicle (2007 Toyota Corolla) there was even an attempt to sell me a globe when it was not required! I effectively made all repairs and even replaced my windshield for less than half the price quoted.
I will NOT be a returning customer.

January 8, 2025
mycar Tyre & Auto - Northland logo

Reply from mycar Tyre & Auto - Northland

Hi Brendan,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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