Easy to book in on day I needed. Early call to advise of works required and proceeded only after I approved. Necessary items- always feel get quality care and car ready for pick up. Good updates.
Location
Switch locationPoint Cook Town Centre, 5 Main Street, 3030 Point Cook, VIC, AU
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See what reviewers are saying
Amazing Manager Jeremy and Great Team Member Jesse ….. going above and beyond in looking after their customers ! Many thanks MyCar Point Cook. Thank you Julius M for putting these two legends here in... See more
Professional, friendly, and very helpful. I own two MB vehicles and have trusted Mycar Auto Point Cook for my tyre services over the past 8 years. Their service is excellent, prices are reasonable,... See more
Easy booking, clear pricing, and friendly staff. Wheel alignment and balancing were completed earlier than expected, and my car feels much better now. Happy with the service.
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Point Cook
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Point Cook Town Centre, 5 Main Street, 3030, Point Cook, VIC, Australia
- (03) 8585 7168
4.6
Excellent
357 reviews
Asks customers to review
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Very impressed with the high level of…
Very impressed with the high level of service. Recently, had two of our cars serviced. Both occasions, they performed outstanding repairs.
February 8, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Attitude at the front desk
Unfortunately, one single person with an attitude undo all the good work from the rest of the team.
The person at the front counter is downright rude and does not seem to have much care about customer service. May be best to keep him in the back room. Otherwise would have been a pleasant experience
January 24, 2025
Reply from mycar Tyre & Auto - Point Cook
Hi ET,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Easy drop off and pick up due to…
Easy drop off and pick up due to locality. Finished on time. Told us brakes to be done next service therefore extra charge not needed till next service.
January 31, 2025
Definitely 5 stars for Jeremy and the team at point cook
I trust Jeremy and his staff at point cook more than I trust the dealer. Will definitely be using mycar for all of my beloved car's services. Very happy :)
January 30, 2025
Good service
Good service. I was notified about all extra jobs in advance and the total service cost.
However the staff was a bit unfriendly. I had better experiences at MyCar Werribee and MyCar Tarneit.
January 30, 2025
Great using the tyre care plan for a…
Great using the tyre care plan for a free repair, but the reps at the desk were very vague and I wasn't sure until I was given my car back if I had the repair for free. Some assurance about the repair/replacement being free would've been nice.
January 28, 2025
I am very pleased with the workmanship…
I am very pleased with the workmanship and honesty.
I have recommended Mycar to all my friends.
Manager Jeremy & staff are very professional and courteous.
January 21, 2025
Unprompted review
Always great service and work completed on time.
January 7, 2025
Not a customer friendly store no…
Not a customer friendly store no information was provided.. Not recommended
January 3, 2025
Reply from mycar Tyre & Auto - Point Cook
Hi Div,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Very helpful and was able to squeeze in…
Very helpful and was able to squeeze in the puncture repair without a booking.
December 27, 2024
Easy to book
Easy to book, great customer service. Clear communication about further recommended products
December 17, 2024
Online booking system is easy to use…
Online booking system is easy to use and when you arrive for your booked service everything is double checked before work starts. The actual service and workmanship is fantastic.
December 14, 2024
friendly staff and always provide good…
friendly staff and always provide good quality services.
December 13, 2024
Great Service
The booking call was excellent. Very polite and helpful. At the cite it was great but during collection I was a little unnerved by two staff members having an exchange in front of customers. That was a real downer. Perhaps the senior staff can wait to question the junior staff after customers leave so that the junior staff doesn't feel the need to defend himself in front of customers. Otherwise, the service was great.
December 7, 2024
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