mycar Tyre & Auto - Redbank Reviews 

287
TrustScore 4.5 out of 5

4.6

Redbank Plaza, Enter off Law Street South (near Woodford Way Exit), 4301 Redbank, QLD, AU


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Rated 5 out of 5 stars

We had a great first time here, easy to book in for our car service. Great customer service. Completed in record time & car is running like a dream. We have been with Mycar for a few yrs, first in WA... See more

Rated 5 out of 5 stars

Quick service and really good at communicating what you need without charging an arm and a leg! I’ve always had a good experience with mycar Redbank Plaza - Jason, Clifford and the team are great! I b... See more

Rated 5 out of 5 stars

Flat tyre on Thursday afternoon, call Mycar roadside assistance and they were at my house within 15 minutes. Put on my spare, pumped it up, put damaged wheel and tyre in my car for me and I took it... See more

Rated 5 out of 5 stars

Customer service by cliff manager and head mechanic beyond reproach , warranty work done after over 1.5 years , great warranty , and very helpful and professional in thier approach with the problem ,... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Redbank

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Redbank Plaza, Enter off Law Street South (near Woodford Way Exit), 4301, Redbank, QLD, Australia

  • (07) 3215 8330

4.6

Excellent

TrustScore 4.5 out of 5

287 reviews

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4.6

All reviews

(287)

32,242 reviews in the last 12 months

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Rated 1 out of 5 stars

Maybe the manager should wait till the…

Maybe the manager should wait till the door between waiting room & service bay is completely closed before telling the mechanic “Just spend 10min under the hood then send her on her way”.

April 29, 2025
mycar Tyre & Auto - Redbank logo

Reply from mycar Tyre & Auto - Redbank

Hi Naomi​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

My wife took my $5000 work car to get a…

My wife took my $5000 work car to get a normal service,they told my wife that the car needed a pollen filter “worth $49” on a car with 270000 km on the clock, the car only does around 30km a day,2 tyres $95 each wheel alignment $89 all up $791 on a 4 cylinder, then the car wouldn’t start properly when we got it back,took it back only for them to charge me another $758.90 as rocket cover was now leaking into the plugs “wasn’t leaking before” & if so why wasn’t it picked up “because the premium synthetic oil that was put in this $5000 car was thinner,before this car I had HSV Holdens that went to Holden for service & never we’re they this price, all up this $5000 car has cost me $1549 for a service, I couldn’t take the car as I work night shift and I believe they took advantage of my wife & for that reason I won’t be back, had to give a least 1 star “if I had my way it would be 0”
Darren
Redbank QLD

April 29, 2025
Unprompted review
mycar Tyre & Auto - Redbank logo

Reply from mycar Tyre & Auto - Redbank

Hi Darren​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

Engine service warning not reset

Engine service warning not reset. Brakes felt not to have been checked and nobody could say otherwise. For the price of the service (don’t complete properly) I could have just taken it to Mercedes themselves.

April 30, 2025
Rated 3 out of 5 stars

Overall a good experience

Overall a good experience, the team were helpful and pleasant. I did ask for the spare tyre to be put back in the rack under the car, which they said they would do, but they just put it in the back unsecured. Other than that couldn't fault them.

April 28, 2025
Rated 1 out of 5 stars

When I returned to my car for pickup…

When I returned to my car for pickup they hadn;t reset my maintenance metre The mechanic who came out to the car was unsure how to reset it. He changed something then the next time I went to drive it it was back yup on the dash again telling me I needed a service. I took it to Riverlink and they fixed that for me. 2 days later I had a warning saying my Oil was overfull. Once again I took it to Riverlink and they drained out some oil. Needless to say I won't be taking my car back to Redbank Plaza My Car.

April 10, 2025
mycar Tyre & Auto - Redbank logo

Reply from mycar Tyre & Auto - Redbank

Hi Danielle,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

This team was so efficient

This team was so efficient. They were able to get my car fixed and back to me before the long weekend. I had called to enquire, and they were able to get me in the following day. Had trouble booking at their other branch. Thank you guys so much. Keep up the great work in our community :)

April 18, 2025

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