Andrew at mycar Richmond was great. Explained everything well and was great to deal with. Clear, concise and happy going. It's the little things that count in customer service. Will definitely be back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gentleman who met me at the counter was excellent. The cost was a bit expensive and the roadside assistance was great but I couldn’t cancel my racv roadside assistance so it was not helpful. I wo... See more
Friendly service with a good conversation with the mechanic on what was wrong and was fixed. Also let us know of potential futures that did not need fixing now but to keep an eye on. Quick service t... See more
I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He too... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Richmond
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
620 Coles Terrace, 3121, Richmond, Victoria, Australia
- (03) 8585 7119
4.6
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy and honest service
Trustworthy and honest service. Not expensive. The Manager is very trustworthy and does not overcharge for car service and repairs. Have been very happy with every service on both my own and my mother's cars.
November 12, 2022
Car Servicing
Took my car in for a service, the centre was easy to find and the staff were great!
November 9, 2022
Amazing service!
Amazing service! Popped in (without a booking) with an unexpected issue and Sam helped me out straight away.
November 9, 2022
Unprompted review
Prompt & expert repair of a puncture…
Prompt & expert repair of a puncture when other tyre outlets couldn’t help me. Great price too!
October 4, 2022
My car Richmond was able to see me at…
My car Richmond was able to see me at short notice, issue was fixed with no fuss and great service
October 15, 2022
Excellent service
I am very happy and satisfied with the tune-up of my car. Wonderful customer service from Hoang. Highly recommend and I will definitely be coming back for my next service
September 2, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appointments
Even a customer has appointment he needs to wait atheist 2hoirs for his car to get repaired. What's the point of booking appointments.
August 8, 2022
Reply from mycar Tyre & Auto - Richmond
Hi Amarnath,
Thank you for taking the time to leave feedback on your recent service and we apologise for your negative experience.
mycar Care Team
When I dropped my car off the attendant…
When I dropped my car off the attendant was super cold towards me, quite unprofessional and a little bit rude. Also he wasn't wearing a mask as I was led to believe was meant to be happening. New tyres feel good though :)
August 1, 2022
Reply from mycar Tyre & Auto - Richmond
Hi Dale,
Thanks for reaching out to leave feedback on your recent experience. We are sorry that the customer service was negative, but glad to hear that work performed on your vehicle has been to your expectations. We have passed this feedback onto our team for further coaching and training where appropriate.
mycar Care Team
Fast and great service
July 28, 2022
Easy online booking process and no fuss…
Easy online booking process and no fuss efficient vehicle service
July 18, 2022
Great staff and service
Helpful staff, prompt answer to inquiry. Great service all-around.
June 30, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.