mycar Tyre & Auto - Smithfield Reviews 

938
TrustScore 5 out of 5

4.8

Smithfield Shopping Centre, Enter off Captain Cook Highway (near Kennedy Highway), 4878 Smithfield, QLD, AU


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Rated 5 out of 5 stars

The team at my Car Tyre and auto Smithfield FNQ are awesome they get the job done on time and there always there to help Definitely coming back

Rated 5 out of 5 stars

Amazing service from the team. I had a screw go through one of my tyres and unfortunately it couldn’t be repaired, but because I’d purchased a full set of tyres within the last 12 months, I was cove... See more

Rated 5 out of 5 stars

We went to this garage twice because our car kept overheating, and we honestly couldn’t be happier with the service. Since we don’t know anything about cars, we were a bit stressed at first, but t... See more

Rated 5 out of 5 stars

I had an urgent issue with my car, and consequently pulled into mycar Tyre and Auto Smithfield without a booking-hoping to get help. I couldn't believe it when Jacob checked out and repaired my c... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Smithfield

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Smithfield Shopping Centre, Enter off Captain Cook Highway (near Kennedy Highway), 4878, Smithfield, QLD, Australia

  • (07) 4848 7508

4.8

Excellent

TrustScore 5 out of 5

938 reviews

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4.8

All reviews

(938)

35,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Puncture repair Mark was abrupt with his manner on my…

Mark was abrupt with his manner on my arrival,
when I returned he was in a better mood and more pleasant. His customer service skills need to improve for a better rating.

November 15, 2025
mycar Tyre & Auto - Smithfield logo

Reply from mycar Tyre & Auto - Smithfield

Hi Irene​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

OUTSTANDING MANAGER AND MECHANICS

THE COMPANY HIT THE JACKPOT BY HAVING MARK AS MANAGER AT SMITHFIELD, CAIRNS. HE HAS EXCELLENT CLIENT COMMUNICATION, HAS A CHEERFUL SYMPATHETIC DISPOSITION AND HAS THE KNACK MAKING COMPLEX MECHANICAL EXPLANATIONS SIMPLE TO UNDERSTAND.

PETER WURZEL

November 22, 2025
Rated 4 out of 5 stars

Had complications but were resolved

Went in for a tyre change and swapped wheels and was told the job was finished. Picked up, went home and checked, no work had been done. Called back to come back in and got the work done. Still rated highly as I haven’t had issues in the past, mistakes happen.

November 21, 2025
Rated 4 out of 5 stars

Accommodate timeframe

There was a misunderstanding on the appointment and I arrive at a much earlier time. The staff nicely did their best to anticipate the little repair for me so I did not have to wait too long. Only little neg. they didn't close properly the bonnet but that is not a big deal. I noticed it when home and closed it.

November 5, 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service - they make it a very easy and smooth process for new tyres. Staff were friendly and i found the prices were the cheapest. Thank you!

October 29, 2025

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