Gabe's knowledge and advice was so valuable when making our decision as to what tyres to choose and replace and the services required. He and Austin provided excellent customer service from beginning... See more
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See what reviewers are saying
I can't recommend this place high enough. Its my second time getting a safety check, they fitted me in quickly both times. They're really friendly, I appreciate they don't pressure you to get extras d... See more
I have my 2012 model car serviced here for many years and the customer service experience is always excellent. Shannon and his team can be trusted to do the required repairs as the need arises. They a... See more
The team at Sylvania Mycar Tyre & Auto looked after my pink slip even though I didn’t have a booking. They completed the inspection within two hours, which was incredibly convenient. I’ll happily use... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Sylvania
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Port Hacking Road, 2224, Sylvania, New South Wales, Australia
- (02) 9212 8939
4.7
Excellent
276 reviews
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Completely satisfied
My car had done well regarding price and service.Impressed by the experience with them
September 17, 2024
Great customer service very nice
September 17, 2024
Easy drop off & Pick up
Easy drop off and pick up. Was called about some additional items that needed attention. Cost was reasonable.
September 14, 2024
Shannon provides exceptional service
Shannon was professional and provided excellent service.
Nothing is a problem for Shannon
Always fixes and services my car and is punctual and excellent communication
Highly recommend!
September 12, 2024
Unprompted review
My car was fixed in time with messages…
My car was fixed in time with messages and calls to update
September 14, 2024
Great and fast service.
September 6, 2024
The ONLY place to go
This is the only place I go to get my car serviced. Excellent staff, well managed & attention to detail...
September 9, 2024
Great service
As always, the guys at Mycar Sylvania communicate well and do quality work in a timely manner!
September 7, 2024
Excellent customer service
The staff were polite, reliable and honest. Nothing is ever too much trouble for them.
August 31, 2024
The guys at My Car Sylvania are always…
The guys at My Car Sylvania are always helpful and extremely professional. I know my car has been well serviced.
September 6, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not honouring advertised prices.
September 5, 2024
Reply from mycar Tyre & Auto - Sylvania
Hi Vesna,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Excellent
My husband had his car serviced in Sylvania mycar and a rattle that was there since he bought the car was resolved. Competent, helpful and honest service. Highly recommended
September 3, 2024
Competitive price
Competitive price. Friendly and courteous. Service completed earlier than promised.
September 3, 2024
Tyre shine not applied
I had my tyres replaced recently.
They did not put on the tyre shine , which I believe would have looked good on my car.
I will come back if you agree to put the tyre shine.
August 23, 2024
Reply from mycar Tyre & Auto - Sylvania
Hi,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
Kind regards
mycar Team
Not smooth sailing at Sylvania
Ordering the tyres via the web site was easy but when choosing an installation time/date only 4 days were offered. Payment was accepted and a date chosen.
About 30 minutes after dropping off the car, I was informed that the purchased tyres were not available and I was offered the in-house Continental brand (for the same price). Not happy with this situation. If tyres are not available they should not be sold.
I wonder how often customers are "pushed" into buying the in-house brand???
The service team were good (once the problem was identified). They fitted the in-house tyres & brakes quickly and let me know once completed.
UPDATE: The MyCar response seems to be the standard comments made to every low review. No explaination of why the issues happened, just keep quiet!
August 28, 2024
Reply from mycar Tyre & Auto - Sylvania
Hi Trevor,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
I FOUND MYSELF A TYRE MECHANIC
The Stand Out For Mycar Tyre & Auto in Sylvania South Gate is the professionalism, efficiency & strong communication especially during the servicing/Tyre Replacement when a recommendation is required by the team.
I have a fleet of 6 Cars & I've never been disappointed. Highly recommend these guys for reliability. You won't be disappointed.
Well done Team
Paul
Shire Connect limousines
August 21, 2024
Great customer service and very helpful.
The customer service was great. They kept me in the loop constantly for days to fix the issue with car. Highly recommend.
August 18, 2024
Foxy lady
I was extremely happy with the service the guy at the desk was very lovely & helpful.
August 24, 2024
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