mycar Tyre & Auto - Sylvania Reviews 

276
TrustScore 4.5 out of 5

4.7

Port Hacking Road, 2224 Sylvania, New South Wales, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Gabe's knowledge and advice was so valuable when making our decision as to what tyres to choose and replace and the services required. He and Austin provided excellent customer service from beginning... See more

Rated 5 out of 5 stars

I can't recommend this place high enough. Its my second time getting a safety check, they fitted me in quickly both times. They're really friendly, I appreciate they don't pressure you to get extras d... See more

Rated 5 out of 5 stars

I have my 2012 model car serviced here for many years and the customer service experience is always excellent. Shannon and his team can be trusted to do the required repairs as the need arises. They a... See more

Rated 5 out of 5 stars

The team at Sylvania Mycar Tyre & Auto looked after my pink slip even though I didn’t have a booking. They completed the inspection within two hours, which was incredibly convenient. I’ll happily use... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Sylvania

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Port Hacking Road, 2224, Sylvania, New South Wales, Australia

  • (02) 9212 8939

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(276)

32,179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repaired Properly

Took the time to find the root cause and fix it properly, for a fair price. Great customer service too.

May 17, 2024
Rated 1 out of 5 stars

Pressuring young women into spending more

I was spoken to extremely rudely and some what pressured into spending a lot more money than needed. When I said no to the extra services the team member was quite rude. It seemed like they had noticed I was a young woman and wanted to make a quick buck. There were certain things that they were heavily suggesting I have done (very expensive) including an engine oil filter which is actually included in the service price. I had a puncture repair that was not trimmed down properly and caused clunking as I drove off. I had this fixed at another mechanic who also noted they had filled my tyres up to 42 psi when it should typically be about 34-36 for my car. I called Sylvania to let them know that I was spoken poorly to and that they didn’t trim the puncture repair to which I was told “well that just wears down as you drive”.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Honest and upfront.

I have had work done by the guys at Sylvania a couple of times now and they are always upfront with work to be completed and possible outcomes, recently a Tyre puncture usually a simple fix but possible not due to the angle the nail had penetrated the Tyre, the boys had a look and happy days fixed in no time.
Tread on the Tyre was getting low so would have been an easy upsell for them but no mention only advice on how long the Tyre had left in it.
Will definitely be back, thankyou

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

Really disappointed that I was told my car wasn’t road worthy for my pink slip based on my tyres not having enough tread. I just had a service a couple of months ago from my usual service shop and was told that I had enough tread so I asked mycar to double check. They double checked and then called me back saying it was passable. I feel like they were being dishonest to get me to buy 2 new tyres.

April 7, 2023
Rated 5 out of 5 stars

Always quick and efficient

Easy to get booked in quickly, service on the day was completed sooner than anticipated despite making an additional request for tyre rotation. The guys in the shop were friendly and polite.

March 26, 2023
Rated 5 out of 5 stars

Honest believeable

Honest, efficient and reliable from staff at Sylvania Mycar. Communication is key. Even though my repair seems expensive I had every trust and confidence that I was treated with respect and trust.

March 14, 2023
Rated 4 out of 5 stars

Happy with the tyre repair however I…

Happy with the tyre repair however I did have to wait for some time after the appointment time and was only told that mine would be done 'after the Mercedes' with no indication of time delay. It turned out to be about 45 minutes later.

February 7, 2023
Rated 5 out of 5 stars

Log book Service

I had a log book service for my Subaru & 2 new tyres, everything was in stock. Found staff very helpful & knowledgeable.

January 4, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look