mycar Tyre & Auto - Townsville Reviews 

403
TrustScore 4.5 out of 5

4.6

Kmart Plaza Corner of Nathan Street and Raynor Street, 4814 townsville, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Josh of Kirwan working at mycar was excellent customer service rep for the business. Gave great advice of upcoming deals, and I will be back. Cheers Rick

Rated 5 out of 5 stars

Really impressed with these guys.. Josh was super helpful despite me not having an appointment .. He pretty much had my car issue fixed on the spot.. Impressive considering how busy they we... See more

Rated 5 out of 5 stars

Log book service, tyres rotated & balanced, wipers replaced. Manager Josh was unwell, before he left he accommodated my tight schedule with an earlier collection time - Thank you Josh! Collected fro... See more

Rated 5 out of 5 stars

The service staff were very friendly and listened to my concerns, then followed up and reassured me everything was great after the service and wheel alignment. They didn't treat me like the proverbia... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Townsville

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Kmart Plaza Corner of Nathan Street and Raynor Street, 4814, townsville, QLD, Australia

  • (07) 4848 7510

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.6

All reviews

(403)

32,285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly…

The two guys that met me at reception were very friendly and after informing them the extra ‘work’ I needed, they explained they would ring me with a quote and what was needed.
One of them did ring me and offered advice of what was needed. Also explained what was done regarding noise that was happening.
Very good customer service.

May 7, 2025
Rated 5 out of 5 stars

Best customer service. Quality Tyres and aftersales support

I recently experienced exceptional service at MyCar Aitkenvale. Jack's efficiency and kindness towards customers were truly impressive. His dedication to providing top-notch care for vehicles is commendable. I highly recommend this service for its professionalism and customer-centric approach.

May 1, 2025
Rated 1 out of 5 stars

3rd time going to this centre and…

3rd time going to this centre and something on or in my car gets damaged. Never attending this centre again. No I didnt complain to them this time as the last 2 times they spoke to me like they didnt take it seriously. I dont know how they can be so rough.

April 29, 2025
mycar Tyre & Auto - Townsville logo

Reply from mycar Tyre & Auto - Townsville

Hi Sarah​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Fantastic !!

Fantastic !!! Never go anywhere else for my tyres that’s for sure !!!! Had a puncture fixed it next day !! And only about hour and half !!! It was great friendly service !!!! Thank you guys at Stockland Townsville my car !!!!

April 18, 2025
Rated 4 out of 5 stars

Jack is doing a brilliant job in…

Jack is doing a brilliant job in difficult circumstances .
He was left with a mess that he seems to be cleaning up. My experience at mycar did not start well but because of Jack and his dedication to the role , it ended well.

April 9, 2025
Rated 5 out of 5 stars

A previous merchant gave me some bad…

A previous merchant gave me some bad advice on tyre size, front desk at my car Townsville was able to source me the right tyres basically on the same day so I didn't have to rebook, really solid effort by the guy out front.

April 4, 2025
Rated 1 out of 5 stars

Hi Mycar,

Hi Mycar,

I had my tyres replaced last week at your Townsville Shopping Centre location. Since then, I’ve been hearing a strange noise coming from the front of my car quite frequently. I’m concerned it might be related and would like to have it checked.

Here are my vehicle details:
Registration: 769XOX
Make & Model: HYUNDAI SANTA FE
Transmission/Engine: 6SP AUTO 2.2L 4CYL T/DIESEL
Year: 2015

I’ve tried reaching out but haven’t received a response yet, so I’d really appreciate it if someone could get back to me as soon as possible.

Peter

March 26, 2025
Rated 5 out of 5 stars

Completed within time

Completed within time, can't recall the gentleman that I spoke to, he deserves five stars for his assistance, kind regards Brenda

March 27, 2025
Rated 5 out of 5 stars

Great Customer Experience

I needed a vehicle inspection certificate for interstate vehicle transfer, Mycar Aitkensville team did a fantastic job from the first point of contact. They have communicated all the way what will be done and even delays were promptly informed ahead. Thanks team and management for your awesome team work.

March 28, 2025

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