Josh of Kirwan working at mycar was excellent customer service rep for the business. Gave great advice of upcoming deals, and I will be back. Cheers Rick
Location
Switch locationKmart Plaza Corner of Nathan Street and Raynor Street, 4814 townsville, QLD, AU
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See what reviewers are saying
Really impressed with these guys.. Josh was super helpful despite me not having an appointment .. He pretty much had my car issue fixed on the spot.. Impressive considering how busy they we... See more
Log book service, tyres rotated & balanced, wipers replaced. Manager Josh was unwell, before he left he accommodated my tight schedule with an earlier collection time - Thank you Josh! Collected fro... See more
The service staff were very friendly and listened to my concerns, then followed up and reassured me everything was great after the service and wheel alignment. They didn't treat me like the proverbia... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Townsville
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Kmart Plaza Corner of Nathan Street and Raynor Street, 4814, townsville, QLD, Australia
- (07) 4848 7510
4.6
Excellent
403 reviews
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Cheap but delayed.
Got my tyres on black friday sale so really good price. I was told when I took car in it would be delayed an hour, but then had to wait another hour on top of that for an initial 1.5hr booking.
Reception guy was friendly and apologetic.
Lucky I had nothing else on that day.
January 20, 2025
Fast turn around
Fast turn around, helped with some extras at no charge, friendly and easy to chat with manager.
January 15, 2025
My car always service with a smile and…
My car always service with a smile and they always look after me
January 16, 2025
Outstanding customer service.
January 14, 2025
Connor and PJ at My Car good guys!
I would like to thank Connor and PJ for making my time at My Car an enjoyable, stress free experience. They were courteous, friendly and informative.
January 9, 2025
Outstanding Service when i needed it most! Thanks Jack
I recently had the pleasure of experiencing outstanding service.and I feel compelled to share my positive experience. During a particularly challenging time in my life, I found myself in urgent need of new tyres for my car, as the ones on the back were unsafe. Funds are tight , and I was feeling overwhelmed.
Jack, who assisted me,went above and beyond in every way possible. He not only sourced the best deal for me but also managed to fit me in at the last minute, which I truly appreciated. His dedication to helping me during this tough time made a significant difference,and I cant thank him enough for his kindness and professionalism.
This wasn't my first visit to my car and I’ve consistently received exceptional service each time.Nothing seems to he a hassle for Jack and the team, which is a rare find these days. I want to express my gratitude for the excellent care I received and encourage others to seek out this fantastic service. Thank you, Jack, for making a difficult situation much more manageable.
January 9, 2025
confidence in mycar
I was very impressed by Pejay's customer service at Townsville mycar. As a young woman, I am usually very hesitant about taking my car to a new place but he made me feel very secure and confident that they would take care of me.
January 2, 2025
Awesome team at mycar TSV also a Big…
Awesome team at mycar TSV also a Big thank you too Caleb for taking the time and care to take a look at my car and fix the tyre much appreciated will be returning 💯
January 2, 2025
Unprompted review
Great place to have car serviced
Great place to have car serviced or looked at. Prices are not a surprise at the end, they are forthcoming with all expenses. Friendly too.
December 31, 2024
Great customer service
Great customer service
I was greeted warmly when i walked in
when i picked up my car i was advised of things that occurred and found during servicing of the car.
i felt like i was an important customer
December 14, 2024
Thanks to Jack and the team at…
Thanks to Jack and the team at aitkenvale especially to Christian and Peejay for awesome service lads
December 12, 2024
May use AI-assist with repliesRead more
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Bad experience
The car didn't fit the day of our appointment, even If we came few days before to ask.
I'm still waiting to be refunded...
December 6, 2024
Reply from mycar Tyre & Auto - Townsville
Hi Marilou,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Reply from mycar Tyre & Auto - Townsville
Hi Ganima,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Friendly Staff
December 9, 2024
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