mycar Tyre & Auto - Townsville Reviews 

403
TrustScore 4.5 out of 5

4.6

Kmart Plaza Corner of Nathan Street and Raynor Street, 4814 townsville, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Josh of Kirwan working at mycar was excellent customer service rep for the business. Gave great advice of upcoming deals, and I will be back. Cheers Rick

Rated 5 out of 5 stars

Really impressed with these guys.. Josh was super helpful despite me not having an appointment .. He pretty much had my car issue fixed on the spot.. Impressive considering how busy they we... See more

Rated 5 out of 5 stars

Log book service, tyres rotated & balanced, wipers replaced. Manager Josh was unwell, before he left he accommodated my tight schedule with an earlier collection time - Thank you Josh! Collected fro... See more

Rated 5 out of 5 stars

The service staff were very friendly and listened to my concerns, then followed up and reassured me everything was great after the service and wheel alignment. They didn't treat me like the proverbia... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Townsville

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Kmart Plaza Corner of Nathan Street and Raynor Street, 4814, townsville, QLD, Australia

  • (07) 4848 7510

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.6

All reviews

(403)

32,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently excellent

As always, MyCar (Aitkenvale) were friendly, helpful and outstanding value for money. They fitted our vehicle in at short notice.

December 5, 2024
Rated 5 out of 5 stars

Great service.

My care was ready earlier than expected. And they called me to ask if I wanted a couple of small items to be fixed as well.
Staff we very friendly and professional.

November 22, 2024
Rated 5 out of 5 stars

Very Friendly and helpful

Very Friendly, helpful customer service. They really waited for me to arrive when my Taxi failed to show up for transport to pick the car at the end of the day. Really appreciate the staff.

November 19, 2024
Rated 2 out of 5 stars

Sub par service

I went in for a service, got a 3k quote of things needing to be done.
Then they said today I absolutely needed my front brake pads and rotors changed and it was going to cost $562.
Oh and they also wanted to charge me $89 for a wheel alignment which I did with them two months ago. So did they not do it that time or were they trying to get more money out of me?
This was a major red flag so I took my car and got out a mobile brake specialist.

The specialist changed the brake pads and just machined the rotors for $260, saving me $300. He also picked up on the fact that my brake pedal was going all the way to the floor on his test drive. The brake master cylinder needed replacing.

Apparently at MyCar they do a test drive but that wasn’t picked up?? A very big safety issue!

Will not be going back to MyCar and will be taking that quote to a reputable mechanic to see how much is actually needing to be done and how much it will cost.

November 8, 2024
mycar Tyre & Auto - Townsville logo

Reply from mycar Tyre & Auto - Townsville

Hi Emma​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 3 out of 5 stars

I had a very expensive service done

I had a very expensive service done, next day found wiper container leaking. I rang and was told yes, they saw that I forgot to tell you when you picked up the car. I would like to know why wasn’t I called so they could replace it seeing they had the car there. No! He told me he would send me a quote. A week later I still don’t have it. I really am angry as I have been going there for quite a few years now.

October 23, 2024
mycar Tyre & Auto - Townsville logo

Reply from mycar Tyre & Auto - Townsville

Hi Jenny,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Quick easy service

Quick easy service , the staff are efficient , honest and realistic with what needs to be done at an excellent price point . Great value for service !

October 29, 2024
Rated 5 out of 5 stars

Above and beyond

Fixed my blown tyre on the spot. All the lifts were full and I had no appointment but they got the job done manually. Amazing service.

November 5, 2024
Rated 5 out of 5 stars

Friendly

Friendly, fast, well priced, helpful. I won't be going anywhere else now that I have been to My Car. Very happy

October 30, 2024

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